Sankalp Phartiyal, Bloomberg 1 July 2025 Just last week, Amazon.com Inc.’s India unit announced the launch of five new fulfillment centers to speed up e-commerce deliveries across the South Asian country’s smaller towns and cities. The online shopping giant’s statement included the words fast, faster and fastest nine times. That’s because delivery speed has never mattered more in India than it does now. Homegrown firms such as Eternal Ltd.’s Blinkit, Swiggy Ltd.’s Instamart and Zepto are now delivering everything from pricey herbal skincare to Bluetooth speakers in just 10 minutes, making Amazon’s overnight shipping look comparatively lethargic. With one of…
In every strategy meeting today, one metric is invariably mentioned: Customer Acquisition Cost (CAC). Whether you’re a well-funded corporate retailer, or raising your first angel round, or a well-established digital duopolist brand scaling Series C, CAC is one of the key performance metrics. “Real” spend that is neatly broken down by channel, optimised by funnel tweaks, scrutinised to the last rupee or dollar. But there's a metric we almost never hear about that could be costing brands far more in the long run. Let’s call it Customer Forfeiture Cost (CFC), the residual lifetime value that is lost when a customer…
Pooja Yadav, Inc42 7 Jun 2025 SUMMARY: Nearly two decades after its founding, Myntra has made its first international foray with the launch of‘Myntra Global’ in Singapore. Armed with 100+ Indian brands and over 35,000 styles, it is betting big on the 6.5 Lakh-strong Indian diaspora. Shipping directly from India without local warehousing helps avoid upfront costs but could lead to expensive shipping, long delivery times, and tough return logistics. Nearly two decades after its incorporation in 2007, Myntra announced last month that it marked its first international foray under the new ‘Myntra Global’ banner. The fashion ecommerce marketplace has…
Aakriti Bansal, MediaNama June 5, 2025 A restaurant owner recently took to X (formerly Twitter) to publicly slam Zomato for “mystery charges” and unauthorised ad placements, reigniting concerns over how the platform treats its small business partners. The tweet, accompanied by screenshots of the restaurant’s earnings dashboard, claimed that despite months of listings, his restaurant received zero payouts, and Zomato allegedly ran ads without his consent. “Dear @zomato @deepigoyal I’m finally pulling my restaurant off your platform. Congrats! Your mystery service charges, surprise ad placements (without consent), and a POC who ghosts like it’s a talent show—truly inspiring. Small outlets…
Sharleen Dsouza, Business Standard Mumbai, 1 June 2025 Reliance Consumer Products is in a sweet spot – and it intends to stay there. Launched barely three years ago, the company has already entered the list of India’s top 10 fast-moving consumer goods (FMCG) players by revenue in the 2024-25 financial year (FY25). After making headlines by acquiring Campa Cola in 2022 — and taking the brand overseas in under two years — Reliance Consumer Products quickly expanded into food and non-food categories under the ‘Independence’ brand. Now, it has trained its sights on a new frontier: Confectionery. This marks the…
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Speaking with @Priyamouli1812, @devangshu explained that new-age lab grown diamond players are forcing traditional jewellers to introduce LGD options or risk losing younger customers.
New tax & labour rules: What rising compliance costs mean for e-comm platforms.
Industry analysts say new rules have lifted per-order costs and platforms will now have less room to burn cash on promos; Discounts and zero-fee offers may also be a thing of the past.
India’s retail media growth: Will new players find room against Amazon and Flipkart?
New retail media platforms are emerging, but with Amazon and Flipkart holding the largest share, challenger brands face an uphill task of driving incremental sales and reaching unique audiences.
