Companies spend more time and money in fine-tuning their forward supply chains while ignoring their backward supply chains. However, in today's competitive business environment when there is both external and internal pressure, companies can no longer ignore reverse supply chains. Efficient reverse supply chains bring many benefits to the companies. However, reverse supply chains are different from forward supply chains and most of the existing forward supply chains are not designed to handle reverse supply chains. In today's highly competitive business environment, the success of any business depends to a large extent on the efficiency of the supply chain. Competition…
This is a brief note to share an impromptu impression (and some anguish) about our apparel exports that came up after reading a magazine article recently. But let me start by sharing quotes from that article: Quote 1: India is an ideal sourcing base...Company A has a global purchasing process in place, which helps to source from any best "QSTP base" (that’s quality, service, technology and price) across the globe. "Some of the Indian suppliers are providing the best QSTP", points out the vice-president of corporate affairs for Company A. Quote 2: Exports today make up 12-15 per cent of…
By Devangshu Dutta, December 2002 This is a brief note to share an impromptu impression (and some anguish) about our apparel exports that came up after reading a magazine article recently. But let me start by sharing quotes from that article: Quote 1: India is an ideal sourcing base...Company A has a global purchasing process in place, which helps to source from any best "QSTP base" (that’s quality, service, technology and price) across the globe. "Some of the Indian suppliers are providing the best QSTP", points out the vice-president of corporate affairs for Company A. Quote 2: Exports today make…
A few years ago when I was called upon to make a presentation about customer loyalty, I ran into this brick wall of, "Do loyalty programs work or don't they?" The way around the wall was to not look for a black or white answer. Some programs work and some don't. The difference, I found, was in the degree of impact on core operations (e.g. product selection, displays, pricing etc.) - i.e. how these were fine-tuned from the feedback and other information collection from the loyalty program. What was certainly clear is that we can clearly differentiate between loyalty that…
As legacy retailers balance speed with customer experience, is near-instant delivery a sustainable goal for fashion, or will the costs outweigh the rewards?
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Ikea has been around in India for about eight years. and has taken a long-term view on India with product and format customisation, and future investment plans of over $2 billion.
Modern retail, consumption, brand building, M&A, balance of power between brands & retailers/platforms, sustainability vs growth and more; tune in if you're building for the long run
@vishalkrishna @devangshu
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