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June 12, 2026
Aanya Thakur & Writankar Mukherjee, Economic Times
12 June 2026, Mumbai/Kolkata
India’s leading retail chains have seen the share of e-commerce in total sales either remain flat or edge up by a sluggish 1-2 percentage points over the past four-five years despite a sustained push towards omnichannel retailing.
An ET analysis of eight major retailers-market leader Reliance Retail, Shoppers Stop, Westside, Arvind Fashions, DMart, Spencer’s Retail, Pantaloons and Bata-showed that the contribution of e-commerce to overall revenue has seen minuscule improvement since 2021-22 even as online sales continue to increase in absolute terms. By contrast, the Covid-19 pandemic spurred explosive growth, with the share of digital sales in total revenue surging three to four times in 2020-21 and 2021-22.
Industry executives attribute the slowdown partly to lower investment levels compared with pure-play digital firms such as Amazon, Flipkart, Swiggy and Blinkit-parent Eternal. Besides, retailers have consistently maintained that they will not pursue online growth at the expense of profitability, keeping prices largely aligned across online and offline channels.
The ET study found Tata-owned Westside’s online contribution stood at 7% in 2021-22 and thereafter remained around 6% till 2025-26. Reliance Retail’s online share ranged between 17% and 19% during the period, while Bata’s remained at 10-12%.
For DMart, e-commerce accounted for 5-6% of sales, while Shoppers Stop’s online arm, Shoppers Stop.Com (India) Ltd, contributed less than 1% to the consolidated revenue between 2021-22 and 2024-25. The company has not disclosed 2025-26 online sales figures yet.
“The DNA of these retailers is rooted in the physical world-infrastructure, processes and systems are not inherently designed for e-commerce, which requires a different operating model,” said Devangshu Dutta, chief executive of consultancy Third Eyesight.
“Most retailers calling themselves omnichannel are effectively multi-channel. Online retail is capital-intensive and hyper-competitive. Given the significant scope for physical store expansion, especially in tier-2 and tier-3 cities, retailers are reluctant to invest aggressively online,” he said.
Even so, Avenue Supermarts, which runs DMart, invested Rs 150 crore in online grocery platform DMart Ready this week, following a Rs 174-crore infusion a year earlier.
By comparison, Eternal infused Rs 2,600 crore into Blinkit in 2025 and another Rs 450 crore in March this year. Similarly, Swiggy approved a Rs 1,000-crore investment in supply-chain subsidiary Scootsy last year as both companies expanded their dark-store networks.
The chief executive of Aditya Birla-owned departmental chain Pantaloons, Sangeeta Tanwani, recently told analysts that online sales accounted for just 3-4% of the business. She said the company had earlier refrained from investing in the channel because profitability remained elusive.
“But over the last year, we called out omnichannel as one of our priorities… The reason why we had paused that business was because we wanted to make sure that we can get the unit economics right and make this business profitable… With all the shifts we have made this year, we feel confident of scaling up this business,” Tanwani said.
Reliance Retail, meanwhile, reported lower earnings before interest, taxes, depreciation and amortisation (EBITDA) margin growth in both the January-March quarter and entire 2025-26 as investments in quick commerce weighed on profitability. Chief financial officer Dinesh Taluja recently told analysts that margins depend on the pace at which online and business-to-business segments grow relative to the core offline business.
“If we slow down online growth, margins will improve. It is a mix as far as the online business continues to grow faster,” he had said.
An industry executive said the online contribution may go up modestly in this financial year due to high investment in scaling up dark stores for quick commerce.
Queries emailed to Reliance Retail did not elicit a response till press time. The company had in December last year appointed former Flipkart executive Jeyandran Venugopal as its new chief executive for the retail business.
(Published in Economic Times)
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May 27, 2026
Writankar Mukherjee and Aanya Thakur, Economic Times
Kolkata/Mumbai, 27 May 2026
Quick commerce has become the dominant online sales channel for India’s top fast-moving consumer goods (FMCG) companies, with Dabur India and Britannia Industries among others now deriving up to 75% of their digital sales from 10-minute delivery platforms.
Industry executives said quick commerce is reshaping consumer buying habits and increasingly cannibalising sales from all other channels, including ecommerce platforms, modern trade and kirana stores, even as large online marketplaces and retailers expand into the segment.
Latest data from companies including ITC Ltd, AWL Agri Business, Tata Consumer Products and Parle Products showed quick commerce accounted for 60-75% of their total online sales in FY26, rising sharply from less than half a year earlier.
For Britannia and Tata Consumer Products, quick commerce now contributes more than 70% of online sales, while the share climbed to 75% for Dabur in the fourth quarter ended March from 50% in the December quarter.
Executives said expanding assortments and demand for instant replenishment are accelerating the shift. “Quick commerce has been gaining ground with several ecommerce companies such as BigBasket, Amazon and Flipkart, as well as retail chains like Reliance Retail, entering the space,” said Mayank Shah, vice-president at leading biscuits maker Parle Products. “Given consumers’ demand for convenience and immediate replenishment, quick commerce has emerged as a strong growth opportunity for them.”
Quick commerce accounted for 65% of online sales of Parle Products and AWL Agri Business last fiscal, compared with 50% and 45%, respectively, in FY25. ITC derived 58% of its online sales from this channel in FY26.
Frequent Purchases
Grocery-shopping are now centred around frequent top-up purchases through the week.
“Quick commerce has facilitated a grocery shopping habit which already existed – more frequent purchases. These companies are now also looking to improve profitability by expanding into higher-margin and impulse-driven categories,” said Devangshu Dutta, founder and CEO of Third Eyesight, a consultancy in consumer space.
While the channel is already significant for FMCG companies in the top 8-10 cities, it is expanding rapidly into smaller towns as operators such as Blinkit, Zepto and Swiggy Instamart widen their footprint.
Premium Push
The channel has also allowed companies to push premium products, executives said.
“While on marketplaces and traditional e-commerce platforms we were heavily skewed towards staples, the shift to q-commerce is helping us premiumise our assortment and sell far more indulgent categories,” Britannia Industries chief commercial officer Vipin Kataria told analysts earlier this month.
The transition has led to a threefold increase in sales of adjacency categories for the biscuits and dairy products maker, he said.
Kataria expects quick commerce’s contribution to the company’s total online sales to rise to 85% from 70% currently.
Most FMCG companies reported 70-100% year-on-year growth in quick commerce sales in FY26, making it the fastest-growing channel for the industry for the past two to three years. Executives expect the trend to continue.
Dabur India global chief executive officer Mohit Malhotra said beverages, foods, personal care and home care are currently the strongest-performing categories in this channel.
Saugata Gupta, managing director of Marico, said quick commerce is likely to be especially dominant in foods, while specialised ecommerce players such as Myntra and Nykaa remain strong in personal care.
The maker of Parachute, Saffola and Livon brands is strengthening its quick commerce supply chain through digitisation, automation and AI-based forecasting, Gupta said.
(Published in Economic Times)
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May 15, 2026
The ET Now Swadesh panel discussion focussed on the dual challenge facing the Indian economy: a weakening rupee and rising crude oil prices, which together are driving “imported inflation” and straining household budgets. Devangshu Dutta (Founder, Third Eyesight) put forth the following key points during the discussion (the video link is under the text summary below):
1. Dual Impact on Industry and Consumers:
2. Vulnerability of Small Businesses (SMEs):
3. Income vs. Expenditure Strain:
4. Ripple Effect of Crude Oil Beyond Logistics:
5. Shifts in Consumer Spending Patterns & “Shrinkflation”:
The panel noted that while the Reserve Bank of India (RBI) has adequate foreign exchange reserves to defend the rupee temporarily, the definitive solution relies heavily on the cooling down of global geopolitical tensions (such as the Middle East conflict affecting the Strait of Hormuz). Until then, Indian consumers will need careful financial planning and smart spending adjustments to navigate this inflationary phase. [Video below.]
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May 9, 2026
Writankar Mukherjee, Economic Times
Kolkata, 9 May 2026
India’s top retail chains including Reliance Retail, DMart, Trent, Titan Company, Jubilant FoodWorks, and V-Mart Retail opened the highest number of stores in three years in FY26, seeking to capitalise on a demand recovery and a clean-up of unviable outlets added during the post-Covid revenge-spending period.
Entry into smaller towns and cities where many consumers continue to prefer shopping at physical stores over online is also influencing the expansion plans.
An ET study of the 10 largest listed retailers showed they added 25% more stores in the last fiscal year compared to FY25. Additions are on a net basis after accounting for loss-making outlet closures.
Collectively, the retailers added 2,182 stores in FY26, equivalent to six new stores a day on a net basis. In comparison, they added 1,745 stores in FY25 and 1,865 in FY24.
Retailers attributed the store expansion spree to improving consumer sentiment, helped further by cuts in income tax and goods and services tax (GST) rates last fiscal, along with low penetration of organised retail in smaller towns and cities. Together, the ten retailers had 31,394 stores operational as of March 2026.
Expansion Set to Continue
V-Mart Retail chief executive officer Lalit Agarwal said the ongoing shift from unorganised to organised retail is fuelling this expansion as several companies are meeting their sales growth expectations. “Many retailers have also raised capital, which they are deploying to grow topline,” he said, adding that the “growth phase will continue in the current fiscal as well.”
Companies surveyed by ET also include Shoppers Stop, Westlife Foodworld, V2 Retail and Kalyan Jewellers. Together, the ten retailers had 31,394 stores operational as of March 2026. Their combined store count grew 7% in FY26, ahead of a 6% expansion in the year before.
Reliance Retail alone added 820 net stores last fiscal, rebounding from a slowdown in FY25 when it shut several unviable outlets that were opened immediately post Covid, impacting overall industry growth rates. The country’s largest retailer had added 504 net stores in FY25, 796 in FY24, and 2,844 in FY23.
Similarly, Tata-owned Titan added 532 stores in FY23, but expansion moderated to 280-290 stores annually in FY25 and FY26.
India’s retail industry saw hyper expansion in late FY22 and FY23 as retailers sought to tap a boom in post-pandemic revenge shopping.
“Retail expansion now is more organic and measured as compared to the post Covid phase when there was a huge backlog of demand and over expansion,” said Devangshu Dutta, founder and CEO at Third Eyesight, a consultancy in consumer space.
(Published in Economic Times)
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May 2, 2026
Neethi Lisa Rojan, Mint
2 May 2026, Mumbai
Fast-moving consumer goods makers are leaning on a mix of price increases, smaller pack sizes and tighter cost controls to navigate raw-material volatility triggered by the ongoing US-Iran war, while still reporting robust volume growth for the March quarter. The ongoing war blew up end February this year, disrupting global supply chains.
Executives at top firms said calibrated pricing and ‘shrinkflation’ are helping them protect margins. The trend shows staples demand have held up, but also points to a gradual pass-through of higher commodity and packaging costs to consumers as geopolitical disruptions keep input prices elevated.
At Hindustan Unilever Ltd, the strategy is already in motion. The company has implemented calibrated price hikes and adjusted grammage across products. “We are taking calibrated pricing action in the range of 2-5%,” chief financial officer Niranjan Gupta said in a post-earnings briefing on Thursday. “We use a combination of both the put-down price as well as optimizing the fill levels,” said Gupta. The management also noted that its products in the homecare segment such as soaps (Lux, Pears, Dove, etc.) and detergents (Surf Excel, Rin, etc.) will be the first to be affected by price hikes. Interestingly, this happened at a time when HUL’s volumes grew the fastest in 15 quarters.
Companies have anticipated how consumers will behave.
“In times of inflation, income uncertainty, etc. essentials such as packaged foods, biscuits, and household cleaning products tend to see trade-down behaviour rather than outright disappearance of demand,” said Devangshu Dutta, founder of management consultancy, Third Eyesight. “Consumers tend to shift to smaller pack sizes or private labels, rather than abandoning categories altogether,” he adds.
India’s retail inflation rose from 2.75% in January 2026 to a 10-month high of 3.40% in March, driven largely by food prices.
That balance between pricing and demand is playing out across the sector. Nestle S.A., the parent company of the Indian entity said it saw 3.5% organic sales growth during the quarter, with RIG (real internal growth or volume growth) of 1.2% and pricing of 2.3% in the January-March quarter.
“The conflict in the Middle East will have some impact on commodity and distribution costs, and possibly on consumer behavior. But it’s too early to know the full extent of this,” chief executive officer at Nestlé S.A, Philipp Navratil said in the analyst call after the results. Its India unit, Nestlé India, reported its strongest quarterly growth in nearly a decade, led by double-digit volume expansion.
HUL reported a 21% year-on-year rise in consolidated net profit to ₹2,994 crore, while Nestle India saw net profit up 27% at ₹1,110.9 crore. year-on-year to ₹1,110.9 crore in Q4 FY26. HUL has also retained its medium-term guidance for earnings before interest, taxes, depreciation, and amortization (Ebitda) at 22.5%-23.5%.
The resilience in volumes comes even as input costs surge. Prices of crude oil-linked materials, especially packaging, have risen sharply following disruptions around the Strait of Hormuz chokepoint. High-density polyethylene, widely used in packaging, jumped about 42% in March from the previous month.
Multinationals are already bracing for the fallout. Tide and Gillette maker Procter & Gamble, said in its quarterly earnings call that it could take roughly a $1 billion post-tax hit to its fiscal 2027 profit from surging oil prices. Still, not all inputs are moving in tandem. Prices of staples such as wheat, sugar, tea and coffee have remained relatively stable, offering some cushion. Edible oils, however, remain a concern.
Palm oil, a critical input in many FMCG products, is seeing supply shifts, as producers such as Malaysia and Indonesia divert output toward biodiesel. AWL Agribusiness, which sells Fortune oil, said in the quarterly analyst call that edible oils faced a 10% price surge in March, which has already been passed to consumers. The company expects to pass on the rise in packaging material prices also soon. The company posted a 53% jump in consolidated net profit to ₹292 crore in Q4FY26, from ₹190 crore a year earlier.
Experts expect the trend of margin-saving strategies to continue.
“Depending on the product, category and brand, we will see a mix of price hikes, shrinkflation and rationalization of SKUs (stock keeping units), and also a shift from brand-related to tactical advertising and promotional spends to boost short-term demand,” Dutta said.
Elsewhere, companies are acknowledging broad-based inflation but are continuing to push through growth. Bajaj Consumer Care reported near double-digit volume gains even as managing director Naveen Pandey noted that “nearly 100%” of its cost base is under inflation. The company plans further pricing actions alongside cost optimization. Bajaj Consumer Care’s net profit for the March quarter more than doubled to ₹63.6 crore from a year ago.
Beyond the basics
The ripple effects extend beyond staples. Fashion, lifestyle and grocery retailer Trent Ltd flagged uncertainty around supply chains and inflation, warning of potential implications for near-term demand. “Duration and intensity of disruptions in the Middle East, along with its second order effect on supply chain, commodity prices and inflation in general has potential implications for near-term demand,” the company said in its results presentation.
Meanwhile, consumer appliance maker Havells India has initiated price increases after what chairman Anil Rai Gupta described as an unprecedented escalation in input costs. “I’ve not seen this kind of a price escalation in the recent past in the recent memory,” he said in the post results analyst call.“ Calibrated price actions have been initiated, he said. Havells India reported a strong 40% year-on-year increase in net profit to ₹723 crore in the March quarter.
More clarity may emerge as additional earnings roll in. Companies with higher exposure to West Asia, such as Dabur and Emami, are yet to report results and could face greater consolidated impact due to regional disruptions. “Companies such as Dabur and Emami will be more affected at the consolidated level due to issues in the MENA or Middle East and North Africa Region (6-8% revenue salience),” said analysts at Motilal Oswal Financial Services ahead of the earnings season.
For now, inventory buffers are offering temporary relief. Some companies have built raw-material stockpiles lasting up to six months, helping them absorb immediate shocks. “In our international markets, our effect will be in the raw material, practically zero to a couple of points maybe because we are well-stocked not just for this quarter, but the next quarter also. We normally carry six months inventory in international,” said Raj Pal Gandhi, whole-time director at Varun Beverages, the largest bottler of Pepsico in India, in the quarterly analyst call. This has helped the firm tide over the challenges in plastic shortage faced in March.
However, companies will now have to buy raw materials at higher prices, leaving room open for more price hikes.
(Published in MINT)
