admin
August 28, 2026
Sowmya Ramasubramanian, MINT
28 Aug 2026
Quick commerce is here to stay, according to FirstCry managing director and chief executive Supam Maheshwari. He added, however, that the economics will increasingly favour large retailers with established stores, logistics networks, and private labels over niche platforms building from scratch.
“There will be fatalities in this space,” Maheshwari told Mint, referring to specialty quick-commerce platforms. He explained that these platforms face a difficult path to profitability due to high logistics, inventory, working capital, and customer-acquisition costs.
FirstCry (Brainbees Solutions Limited) has developed its own logistics arm, RocketBees, along with FirstCry Qwik, which provides two-to-three-hour delivery in select pin codes. RocketBees, launched in mid-2025, now operates across 72 cities and improved its delivery turnaround by around 20% between launch and the first quarter of FY27. Qwik, launched in December 2025, has expanded to 12 cities and delivered about 125,000 shipments in June, Maheshwari said.
Rather than tracking Qwik’s expansion by city count, FirstCry is targeting about 10% of its online orders through the service over the next few quarters. The model will leverage the company’s existing store network where possible, with dedicated dark stores in select catchments.
Qwik will operate alongside FirstCry’s standard e-commerce offering, providing faster delivery for a narrower local assortment, while the broader catalogue remains available through same-day and next-day delivery.
This strategy comes as FirstCry tries to regain operating leverage after a period of margin pressure. Consolidated revenue rose 13% year-on-year to ₹2,106 crore in Q1FY27, even as adjusted Ebitda declined to ₹89.3 crore from ₹92.7 crore a year earlier, squeezing the margin to 4.2% from 5%. While India multi-channel revenue grew 17.7%, its adjusted Ebitda margin shrank to 5.7% from 8.6%.
Maheshwari’s remarks also coincide with sustained investor interest in vertical quick-commerce platforms focused on the mother-and-baby and kids categories. Kids-focused OZi secured $6.2 million from RTP Global in March, while babycare platform Peeko raised over $7 million in a round led by Chiratae Ventures earlier this month.
Quick commerce edge
Maheshwari said FirstCry isn’t aiming to replicate the standard quick-commerce model. Niche platforms, he noted, lack the scale needed to absorb logistics and supply-chain costs, leaving them more exposed to inventory and working-capital demands. Their reliance on third-party brands also restricts their ability to protect margins.
“If you put all of this together, it just becomes unsustainable in my view,” Maheshwari said, arguing that niche-category quick commerce could take many years and hundreds of millions of dollars to become profitable. In contrast, FirstCry generates over half its gross merchandise value (GMV) from in-house brands and operates a national logistics network, creating what he described as a different economic equation.
FirstCry has more than two million stock keeping units (SKUs), and Qwik can offer products beyond emergency purchases such as diapers or formula, including partywear, ethnicwear, strollers, walkers and tricycles, he added.
Maheshwari also said he does not expect delivery speed to cannibalize FirstCry’s core business. “A lot of mothers are planned shoppers. When they are buying fashion, nursery products or other categories, they do research, they look at the brand and quality. They don’t necessarily need the product in 10 minutes.”
That distinction is reflected in FirstCry’s approach to physical stores. The company has spent the past two quarters changing its offline assortment strategy, moving from an e-commerce-led approach focused on product width to a retail model focused more heavily on depth. Maheshwari said this allows the company to secure better costs, offer better prices, and improve footfall and conversion.
FirstCry plans to add around 90-100 stores in FY27, and Maheshwari expects an even larger number in FY28. The expansion is not being driven by Qwik, he said, although stores in cities where Qwik operates can also be used to fulfill quick-commerce orders.
The offline push is aimed at increasing wallet share in markets where FirstCry doesn’t have stores yet. Maheshwari said 36% of GMV from the top 50 cities in FY26 came from customers who transacted both online and offline.
“Assortment depth, availability, trust, and sustained price-value have been, and will remain, the true differentiation levers. For categories such as medicines and baby products, credibility and compliance outweigh saved minutes, apart from urgent purchases,” Devangshu Dutta, founder of consultancy Third Eyesight, told Mint last month.
Private labels and margins
Home brands accounted for more than 58% of GMV in FY26, up from 37% in FY20, and Maheshwari expects that trajectory to continue. FirstCry’s portfolio includes Babyhug, BabyOasis, CuteWalk and Pine Kids, alongside third-party brands.
“The trust is first with FirstCry as a retail platform and then with the home brands. That is why our curation is so important. We are offering a superior experience through the home brands we have been building,” Maheshwari said. Rather than viewing this curation simply as a lever for higher gross margins, he considers it a key competitive advantage spanning FirstCry’s physical stores, e-commerce platform, and quick-commerce service.
FirstCry’s consolidated gross margin fell to 36.5% in Q1FY27 from 38.5% a year earlier, while India multi-channel adjusted Ebitda margin fell to 5.7%. Maheshwari attributed the pressure primarily to aggressive competition in diapers and higher raw-material costs, which affected FirstCry’s manufacturing business.
He expects the raw-material impact to be fully reflected in pricing by Q3, while diapers could take another two to four quarters to normalise. “This is only a 15% category for us,” he said, noting that the remaining 85% of the portfolio—fashion, baby gear, nursery and toys—continues to perform strongly. He said he expects margins to recover through FY27 and that the company’s longer-term margin trajectory remains upward.
Brainbees Solutions stock was trading around ₹186 at 1 pm on Friday, down around 1.35% on the day. The stock is down more than 72% since it was listed in August 2024.
(Published in MINT)
admin
July 20, 2026
Kartikay Kashyap, Financial Express / Brandwagon
30 July 2026
Wendy’s first foray into India’s quick service restaurant (QSR) market in 2015 remained a non-starter. Sierra Nevada Restaurants, the then master franchisee, could not scale its retail presence beyond four conventional restaurants concentrated largely in Delhi-NCR. This limited physical availability, brand awareness and ordering frequency.
Ten years on and under a new master franchisee Rebel Foods since 2023, Wendy’s seems to have turned over a new leaf. With more than 250 stores, and ₹200 crore in revenues, the brand wants to be the one-stop destination for the younger generation where consumers come together to celebrate food, music and a sense of community. “The longer-term ambition is to expand to approximately 500 locations by 2028 through a combination of delivery kitchens and physical restaurants,” says Joy Bamania, brand head, Wendy’s India.
As a first step, Rebel Foods recently opened what it calls its “dynamic cultural flagship store” in Delhi’s vibrant student hub of Hudson Lane, GTB Nagar. The two-level youth-centric space blends food, music and anime, offering fans experiences like live rap battles, meet-and-greets, and specialised menu items like the signature Teriyaki Burger range.
“It has been designed to be livelier, more youthful and visually engaging—an Instagram-worthy space. It is a physical expression of how we want consumers to experience Wendy’s in India: bold, fun, culturally relevant and full of energy,” says Bamania.
Even before taking over Wendy’s operations Rebel Foods had been managing its delivery-only cloud kitchens since 2020 and was familiar with the brand’s DNA and what was required to mount a serious challenge in the ₹15,000-plus crore organised burger restaurants market in the country. The low capex delivery-only model has helped to improve its gross margins, but taking on established brands like McDonalds, KFC and Burger King would be a completely new ball game.
Is the latecomer up to a second bout in the ring?
New, improved
Wendy’s has at least three things going against it. It arrived late on India’s shores and couldn’t really stand apart during its last outing. “No matter how big a global brand you are, you need to stand out in the clutter,” says Devangshu Dutta, founder & CEO, Third Eyesight.
So while McDonald’s is the kid-first family restaurant, Burger King is intentionally “imperfect” and rides on humour, pop-culture moments, and viral marketing. Wendy’s, say experts, had no differentiation than just being a global brand.
Its premium pricing was another bugbear. In its first foray, Wendy’s tried to justify its higher prices saying its ingredients were better than that offered by the rest of the pack. So while the price of a Wendy’s entry level burger was ₹100, McDonald’s retailed one at half that price. “In the QSR business, you have to get your price right. There is nothing ‘premium’ in that space,” says Ankur Bisen, senior partner, The Knowledge Company. Rebel Foods addressed these problems with four fundamental shifts.
First, it used the existing technology, kitchen and supply-chain infrastructure to rapidly expand Wendy’s beyond Delhi-NCR. Second, it built a stronger and more accessible value architecture while introducing flavours suited to Indian preferences. Third, it created an omnichannel model in which cloud kitchens delivered reach and convenience, while selected dine-in restaurants built visibility and deeper brand experiences. Finally, it adopted a data-led approach to menu development, pricing, consumer feedback and operational performance.
Rebel Foods became Wendy’s master franchisee in India in 2023. At that stage, Wendy’s had approximately 90 locations across 19 cities. By March 2025, the brand had reached 200 locations across more than 50 cities, including 15 dine-in restaurants.
“The fivefold revenue growth has consequently not come from one product or campaign. It is the result of wider distribution, sharper value, continuous menu innovation, stronger operational execution and a much clearer proposition for the Indian consumer,” says Bamania.
(Published in Financial Express)
admin
July 13, 2026
Sowmya Ramasubramanian, Vaeshnavi Kasthuril (MINT)
Bengaluru, 13 July 2026
India’s vertical quick-commerce startups across categories like baby care, medicines and fashion, backed by venture capital heavyweights, are beginning to redefine what “quick” means.
For some, the race is no longer about cutting delivery times by a few more minutes. Instead, founders are increasingly talking about better assortment, sharper curation, stronger supply chains and healthier unit economics as the factors that will decide whether the model survives.
Baby care platform Ozi, backed by Blume Ventures and RTP Global, has settled on a roughly 60-minute delivery promise. Founder Amit Sah told Mint the company would rather optimise for “quality selection” than chase ultra-fast deliveries, arguing that customers today are looking for reliable availability and curated choices rather than insisting on receiving products in 10 minutes.
Lightspeed-backed fashion startup Slikk is pursuing a similar path. Founder Akshay Gulati said the company’s focus since inception has been building a wide catalogue rather than aggressively acquiring users.
The shift comes as the sector enters a more pragmatic phase. Quick fashion startup Blip shut down within a year of launch last June, while rival Klydo has recently pivoted its business model, raising questions about the viability of firms in every category.
The crop of vertical quick commerce startups—focused on rapid delivery within a single, specific product category—has largely emerged over the past two years, inspired by the explosive growth of grocery-focused pioneers such as Blinkit, Swiggy Instamart and IPO-bound Zepto, which have accustomed consumers to receiving groceries and everyday essentials within minutes.
Other prominent startups include Plazza for quick delivery of medicines, Instafix for mobile repairs within minutes, and Dazzl for at-home salon services.
Kalaari Capital noted in its 2025 report that quick commerce had already captured about two-thirds of online grocery orders and around 10% of India’s overall e-retail spending in 2024, transforming consumer behaviour and building the infrastructure for specialised vertical players to emerge.
“Speed was never a real moat but became a hygiene factor once every significant player could promise 10-30 minute delivery,” said Devangshu Dutta, founder and chief executive of consultancy Third Eyesight. “Assortment depth, availability, trust, and sustained price-value have been, and will remain, the true differentiation levers. For categories such as medicines and baby products, credibility and compliance outweigh saved minutes, apart from urgent purchases.”
“Unit economics can become healthier only where there’s a clear reason for frequent and repeated purchases. Groceries and medicines are repeat, low consideration categories, while fashion is high consideration, driven by fit, styling and browsing. The best quick commerce categories have low or no returns and high order frequency, whereas rapid fashion delivery faces high return rates due to product mismatch against customer expectations (sizing, fit, fabric and colour),” Dutta said.
Different categories, different playbooks
While fashion startups are investing heavily in discovery and inventory refreshes, Ozi believes the opportunity in baby care lies in curation and premiumisation.
Sah said each sub-category within baby care presents a different operational challenge. Consumables require deep availability of long-tail brands, while fashion depends on filtering products for quality rather than listing everything available. Ozi, which delivers wipes, diapers, and baby food, deliberately curates brands instead of maximising assortment, targeting parents willing to pay slightly more for trusted products.
“The customer behaviour has shifted from discovery first to search first,” Sah said, adding that shoppers today are not necessarily looking for ultra-fast delivery, but nor are they willing to wait several days. “A modern-age customer values quality. They are happy to pay an 8-10% or 12% differential, but they need quicker access to better brands and better assortment.”
Fashion startups argue that their challenge is different altogether.
Gulati said Slikk has built its business around supply rather than customer acquisition, claiming that stronger assortment has helped steadily reduce acquisition costs. The company replaces 30-40% of inventory in every dark store each month and is expanding neighbourhood by neighbourhood instead of spreading rapidly across cities.
Slikk might also consider introducing private brands for apparel, given their higher margins, Gulati said.
Bengaluru-based fast-fashion e-commerce startup Knot, which raised $5 million from 12 Flags and Kae Capital in December 2025, is investing heavily in back-end technology. Its app captures user preferences through swipe-based interactions, while its dark stores carry much wider assortments than horizontal quick commerce operators – offering a vast, multi-category collection of goods – and customise inventory based on local demand.
“We look at fashion as a data science problem and not really an intuition problem,” co-founder and chief executive officer (CEO) Archit Nanda said.
Nanda said fashion’s long-tail nature—which relies on selling small quantities of several unique products rather than depending on a few popular items – means inventory commonality across dark stores is significantly lower than grocery, requiring specialised supply chains and hyperlocal merchandising.
The profitability test
The changing strategies also reflect growing investor scrutiny of unit economics.
Slikk’s Gulati said investors continue to back the category but increasingly want proof that businesses can balance growth with profitability rather than relying on heavy customer acquisition spending. He believes execution in neighbourhood-level operations, assortment and brand partnerships will ultimately determine the winner.
Knot’s Nanda said that fashion combines high average order values with healthy margins, making the category attractive despite its complexity.
However, analysts believe that not every vertical is equally suited to the model.
“Looking ahead, horizontal cross-subsidy will work better, with established, well-capitalised players (Myntra’s M-Now, Nykaa Now) including quick delivery into an existing catalogue and logistics network rather than building it standalone. For narrow, high-trust verticals (medicines, baby care) where the value is availability and authenticity rather than impulse, and where margins can support the delivery cost, quick commerce can work,” Dutta noted.
Kalaari Capital’s 2025 report on vertical quick commerce similarly argued that specialised players will win by solving category-specific pain points, with assortment depth, customer experience, and category expertise emerging as key differentiators.
(Published in MINT)
admin
July 9, 2026
Neethi Lisa Rojan & Vaeshnavi Kasthuril, MINT
Mumbai/Bengaluru, 8 July 2026
The collapse of the US-Iran peace deal in less than a month has rattled India’s consumer sector, reviving fears that higher oil prices and fresh supply-chain disruptions could squeeze demand just as companies were betting on a broader recovery.
The renewed uncertainty followed US President Donald Trump’s declaration on Wednesday that the peace deal with Iran was effectively over, alongside Washington’s decision to end a sanctions waiver on Iranian energy supplies. The market reaction was swift. The Nifty FMCG Index fell 2.49% on Wednesday, underperforming the broader market as all 15 constituents declined, led by Dabur India, Hindustan Unilever, and Tata Consumer Products, whose shares fell 3-4% each. The benchmark Nifty50 ended 2.12% lower after renewed hostilities in West Asia pushed crude prices higher.
Executives and analysts said companies have little room to respond immediately, leaving them to closely monitor devel opments as risks to costs and consumer spending mount. “I don’t think companies can react on this kind of a short notice,” said Arvind Singhal, chairman of consulting firm The Knowledge Company. “It takes 2-6 months to make any change in your plans and strategy. I think right now the Indian FMCG (fast moving consumer goods) companies will be watching the progress of monsoon more carefully than the Strait of Hormuz.”
Even after the US-Iran peace deal took effect on 18 June, consumer companies were unlikely to have expected immediate relief, analysts said.
“While everyone hoped for a cessation in hostilities, smart management teams would work on the realistic expectation that even with a ceasefire, pent-up supply chain input costs need to be absorbed over time, and pricing plans must be factored accordingly,” Devangshu Dutta, founder and chief executive of consulting firm Third Eyesight, said.
“Given that the conflict zone is active, I don’t think there is any immediate likelihood of pricing freeze or reductions, even though demand in rural areas as well as in lower-income urban segments is likely to be hit from both sides ― earnings and expenses.”
Large consumer goods companies including Dabur, Emami and Godrej Consumer had recently told investors they remained confident about consumer demand, including in rural markets.
But the renewed rise in crude prices, coupled with erratic monsoons marked by rainfall deficit in some regions and flooding in others, threatens to complicate that outlook. Higher fuel costs could lift prices of crude-linked raw materials such as plastic packaging and ingredients used in soaps and creams, while persistent inflation could push consumers to cut discretionary apne ding and trade down even on staples.
Major consumer companies had already raised prices or reduced grammage across packaged food, beverages and personal care products in the March quarter.
“As far as the crude prices are concerned, that is probably the only variable where the government has to decide as far as pricing of crude or the petroleum in India is concerned,” Singhal said.
That comes at an awkward time for India’s largest consumer companies, including Hindustan Unilever, which had earlier this year told analysts they intended to drive growth through higher volumes rather than price increases. A renewed bout of inflation could undermine that strategy.
(Published in MINT)
admin
June 12, 2026
Christina Moniz, Financial Express/Brand Wagon
12 June 2026
Legacy luggage brand VIP Industries is shedding some of its old baggage. The company, which manufactures Skybags and Aristocrat along with its flagship VIP range, has gone beyond cringey makeovers solely to attract Gen Z, and has embarked on a transformation journey that leverages its legacy to purvey a fresh range of offerings.
The company is modernising its digital presence and supply chain to catch up with competitors.
Managing director Atul Jain admits that the company has been a bit slow on the e-commerce front. It is reinventing its online store, while also making its products available across other e-commerce channels. “Quick commerce is becoming an important channel since there are several use occasions and segments within the luggage market. For instance, consumers often make last-minute purchases for a weekend trip via quick commerce. School bags and backpacks for kids, also great gifting options, are seeing good demand on these platforms,” he says
The company, which once dominated the ₹16,000 crore organised luggage market in India, saw a bit of a shakeup last year when the Piramal family sold 32% of its stake to a private equity firm. But it continues to be among the top three players in the category with a 29-30% market share. “Luggage plays the role of a traveller’s companion. We are creating designs to fit that role,” says Jain. “For example, our new VIP suitcases have a coffee cup holder and our cabin trolley bag has an easy access compartment for devices like laptops and iPads.”
The transformation goes beyond the product. VIP’s 350 exclusive physical retail touchpoints in the country are being revamped to offer a new customer experience.
Unpacking opportunities
Overits 55 years, VIP has grown from a briefcase brand into Asia’s largest luggage maker, housing labels like Skybags, Aristocrat, and Carlton (premium segment). While VIP is a premium offering targeted at business and travellers, its Aristocrat brand operates in the mass market and the budget-friendly Alfa targets consumers who typically shop in the unbranded segment. Aristocrat and Alfa together contributed upwards of 40% to the company’s revenue in FY25, followed by Skybags (28%) and VIP (20%).
Like many legacy brands, the VIP Industries’ faces the challenge to ia, stay relevant among Gen Z buyers as a plethora of digital-first brands swamp the market. “VIP has lost ground on relevance and desirability to a generation for whom luggage, like sneakers, is an expression of identity. To them, VIP feels like their parents’ brand,” says Nisha Sampath, managing partner, Bright Angles Consulting. D2C players in the category operate in the business of “lifestyle accessories” and not for “luggage” per se, she points out.
With a design-forward approach, incorporating features like compression systems, silent wheels and charging ports, these new-age brands have embedded themselves in travel “culture”, while also being Instagram worthy, say experts.
Jain says Skybags is VIP’s Gen Z focussed brand, which has over 8,20,000 Instagram followers. “We are sharpening our positioning for Skybags in our design, advertising and marketing outreach, especially on social platforms. The brand has a clear differentiation with youthful colours and prints to attract younger consumers,” he adds.
While D2C players have seen notable growth in recent years, they don’t have the kind of trust and brand equity that VIP has cultivated across its brands, nor do they have the scale or revenue that legacy brands have, he says.
Experts believe there is a significant growth opportunity for legacy players given that the unbranded market still accounts for ₹13,000-14,000 crore. The important lever for legacy brands is to clearly demonstrate value beyond price. “The unorganised market competes heavily on affordability, so organised players need to communicate durability, warranty, after-sales service, and consistent quality – areas where they have a strong inherent advantage over unorganised alternatives,” says Praveen Govindu, partner at Deloitte India. He adds that these brands should also invest in advertising and communicate this value to the end consumer.
Not only are the needs different among different consumer groups, competitive pressures are also diverse. “VIP can segment the market more cleanly with its portfolio of brands if it maintains absolute distinction to ensure clear consumer targeting across not just product attributes and pricing, but also communication and channels,” says Devangshu Dutta, CEO, Third Eyesight.
(Published in Financial Express)
