As brands and retailers expand their operations nationally, they begin to look at consolidating their back-room operations. Typically finance is already centralised, but other operations such as store opening project management, logistics etc. are also centralised for smoother and more efficient operation. And then comes a big day when someone senior decides that the company should have a single toll-free or local dial number that customers from around the country can call. Of course, India is already acknowledged as the call-centre of the world, so this should be easy. Right? Wrong. Call centres that are operating internationally from India have…
Today is supposed to be celebrated as "Consumer's Day". I find that ironical, given a personal experience of poor service that occured yesterday whose effect is still lingering and will linger for another 2 weeks (with profuse apologies from 3 different people on the retailer's side, for the delay, bad quality etc etc). There is the saying: "Customer is King". But it does seem that the days of kings are past. Mahatma Gandhi went a step further and declared the customer to be God. But there may be problem with that as well - after all, how many people actually…
Prime Source Forum (Hong Kong) has become the 'must attend' annual event for the apparel industry, offering senior executives from all over the world the chance to meet and discuss current challenges and opportunities with their peers, providing also a meeting place where competitors speak freely to each other in the knowledge that many major issues can be resolved only through mutual understanding and common solutions. More than 50 senior executives from 14 countries will lead the discussions ranging over the challenges and opportunities confronting the industry in today's changing economic and political environment. The event will be prefaced on…
Fashion merchandising textbooks state - a society that is fashion aware and fashion conscious is a society that is economically healthy. Thus Fashion is a reflection of lifestyle. In the Indian context it is a reflection of the growing ‘affluence' of urban India - the upwardly mobile Indian middle class, more so, the upper middle class. The growth and progress of the Fashion Industry in the last ten years has even warranted the institution of the bi-annual Fashion Industry event, which is eagerly awaited both by the producers and buyers of fashion in India. Every year the fashion fraternity, glitterati…
As legacy retailers balance speed with customer experience, is near-instant delivery a sustainable goal for fashion, or will the costs outweigh the rewards?
@devangshu
#Retail #SupplyChain #Strategy #India #Fashion #SupplyChain #Omnichannel
Ikea has been around in India for about eight years. and has taken a long-term view on India with product and format customisation, and future investment plans of over $2 billion.
Modern retail, consumption, brand building, M&A, balance of power between brands & retailers/platforms, sustainability vs growth and more; tune in if you're building for the long run
@vishalkrishna @devangshu
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