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November 4, 2025
Yash Bhatia, IMPACT
4 November 2025
It started with groceries. Quick commerce started delivering milk, bread, and eggs in 10–15 minutes, which seemed revolutionary enough in 2022. Then came the iPhone 14 launch, and suddenly, quick commerce wasn’t just about convenience; it was about spectacle. Overnight, India’s app-based delivery ecosystem became the stage for a new ritual: flagship products arriving at your doorstep faster than you can say ‘checkout.’
And now? Phones aren’t the limit. You can even order motorcycles online. Yes, motorcycles. Royal Enfield has partnered with Flipkart to list its entire 350cc portfolio, which will be delivered to five cities: Bengaluru, Gurugram, Kolkata, Lucknow, and Mumbai.
The lines between e-commerce and quick commerce are becoming increasingly blurred. Flipkart’s Flipkart Minutes and Amazon’s instant delivery options are proof that speed is no longer a differentiator; it’s table stakes. And as platforms race to expand, high-ticket items are joining the frenzy, from electronics and furniture to watches, fitness equipment, and premium kitchen appliances. For platforms, these products are goldmines of margin; the challenge lies in logistics and consumer trust.
According to a report by CareEdge Advisory, India had over 270 million online shoppers in 2024, making it the second-largest e-retail user base globally, while the e-commerce market grew 23.8% in 2024 over the year-ago period, it said. The report also added that Indians ordered Rs 64,000 crore of goods from quick-commerce platforms.
From the consumer standpoint, one of the challenges for consumers to buy high-ticket items from the quick commerce platforms is to get consumer trust, which used to be the case when e-commerce started its operations. Can quick commerce move to high-ticket items? Is quick commerce looking at these items as a branding exercise, or are they looking at them as a serious revenue stream channel?
Chirag Taneja, Founder & CEO, GoKwik – an e-commerce enablement platform, says what began as a branding exercise for D2C brands has now evolved into a credible revenue stream. “In the early days, high-ticket categories on D2C platforms saw limited traction,” he explains. “Trust was still being built, customers were unsure if their orders would even reach them. There were many friction points.”
But that’s no longer the case. According to GoKwik’s network data, high-ticket purchases (above ₹2,500) are no longer outliers, they’re becoming a consistent driver of topline revenue.
Interestingly, most of these premium purchases are powered by credit instruments from no-cost EMIs to instant credit options at checkout. “This reflects a clear shift in mindset,” says Taneja. “Consumers no longer view high-value spending as a financial strain. They see it as a set of manageable, bite-sized payments that help them aspire higher, quicker. It’s not just a financial enabler, it’s a psychological unlock that makes premium consumption feel accessible and routine,” he adds.
“With strong trust in delivery reliability, smooth returns, and credible brand backing, the ecosystem has bridged the gap that once kept premium shopping offline,” says Taneja.
Devangshu Dutta, Founder of a specialist consulting firm, Third Eyesight, thinks differently and points out that high-value items still make up a small slice of quick commerce sales. “The model thrives on simplicity, a limited product range on the platform’s end, and quick, low-friction decision-making on the consumer’s,” he explains.
That said, Dutta believes quick commerce can still play a strategic role for premium brands. “For high-value products, q-comm can be an excellent lever for driving velocity, testing market response, or amplifying brand visibility. But it should be viewed as one piece of the channel mix, not the primary sales driver.”
From the platform’s perspective, however, listing high-ticket products brings its own upside. “They create excitement, boost average transaction values, and improve realised margins,” Dutta notes. “Consumers are often drawn in by novelty, exclusivity, or status appeal, especially during big launches or limited-time promotions.”
Still, he adds a note of realism: “Premium and high-ticket purchases largely remain planned decisions. Most consumers continue to prefer established offline and e-commerce channels for such buys where trust in authenticity, return policies, and after-sales services still carry greater weight than instant gratification.”
Seshu Kumar Tirumala, Chief Buying and Merchandising Officer, BigBasket, says the company doesn’t look at electronics as a high-ticket item category but rather focuses on building a complete category experience for customers. “For example, if we list an Enfield bike, we’d also want to offer spare parts, servicing options, and extended warranties, because that’s how the category functions,” he explains.
Tirumala adds that BigBasket adopted the same approach when it ventured into mobiles and mobile accessories. “When we launched this category last year, it was a trial. Today, it’s a sizable part of our business,” he says. Currently, electronics and mobile accessories contribute 5–10% of BigBasket’s monthly sales, having grown 250–300% year-on-year since the first iPhone launch on the platform.
While the launch day drives the highest demand for flagship devices like the iPhone, Tirumala notes that the following one to two months see strong accessory sales, from AirPods and headphones to chargers and power banks. “On average, mobiles and accessories account for 7–8% of our total sales, peaking at 10% during the festive season. Overall, this category has grown from zero to 7–8% of our total business in just a year, and we expect it to reach around 25% next year,” he adds.
Currently, the platform offers select models from smartphone brands, including OnePlus, Realme, Redmi, Vivo, and Oppo.
The Bengaluru-based platform is now piloting the delivery of large home appliances across across select city areas in partnership with Croma. If successful, BigBasket plans to expand this model to other cities, further broadening its quick commerce offering beyond everyday essentials.
Taneja points out that the traditional e-commerce model, once driven by discounts and affordability, is now evolving toward experience and access. Over the next few years, two major shifts will shape this transformation: credit-first commerce, where EMIs become the default mode for premium purchases, and aspirational commerce, where consumers view e-commerce as the easiest path to lifestyle upgrades. Consequently, platforms will need to reposition themselves from being “where you save more” to “where you unlock more”, prioritising personalisation, trust, and a seamless shopping experience.
As quick commerce matures, it is no longer just about instant gratification; it’s becoming a bridge between aspiration and accessibility.
Platforms are proving that speed, trust, and seamless experience can coexist with high-value purchases.
(Published in IMPACT)
admin
October 24, 2025
Entrepreneur India
Oct 23, 2025
Indian consumers are increasingly opting for private labels and in-house brands over established ones, and retailers are taking note. According to EY’s ‘Future Consumer Index 2025’, more than half of India’s consumers are now choosing in-house brands over legacy labels.
The report highlights that 52 per cent of Indian consumers have switched to private labels for better value, while 70 per cent believe these in-house brands offer comparable or superior quality. Backed by this shift, retailers from BigBasket to DMart, and quick-commerce players like Zepto and Blinkit, are doubling down on their private label strategies, viewing them as a path to higher margins, stronger brand loyalty, and greater pricing control.
“Indian consumers’ growing preference for private labels reflects both short-term price pressures and a longer-term structural evolution in retail,” said Devangshu Dutta, CEO of Third Eyesight, speaking to Entrepreneur India.
Trending globally
The surge isn’t unique to India. A recent report by the Institute of Grocery Distribution (IGD) notes that globally, private labels now account for over 45 per cent of grocery volume and are expanding faster than legacy brands.
In India, this shift is becoming increasingly visible in-store. The EY report found that 74 per cent of consumers have noticed more private label options where they shop, and 70 per cent say these products are now displayed more prominently, often placed at eye level, signalling a strategic retail push.
Commenting on this trend, Angshuman Bhattacharya, Partner and National Leader, Consumer Products and Retail Sector, EY-Parthenon, said, “Consumer behaviour has traditionally evolved in response to changing economic situations, but the current shifts appear to be more permanent. Retailers are confidently launching private labels and allocating prime shelf space to them, while technology is enhancing the shopping experience by providing consumers with limitless options and the ability to compare products.”
From price-fighters to power brands
According to Dutta, private labels are no longer just “copycat” alternatives meant to undercut national brands.
“For retailers, not just in India but globally, lookalike private labels used to be tools at the opening price point to hook the customer, who saw them as credible, affordable alternatives to national brands,” he explained, adding, “However, as retailers have grown, they have gained both scale and expertise to widen and deepen their supply chains.”
Over time, he said, investments in formulation, packaging, and quality consistency have increased consumer trust.
“Private labels now compete on functional benefits rather than only on price, particularly in food staples and apparel, but also in brown goods and white goods, and increasingly in personal care and other FMCG categories,” he added. [Must read: “Private Label Maturity Model”]
Retailers scale up private labels
As demand for in-house brands grows, retailers are scaling up their strategies across sectors.
BigBasket, one of India’s largest online grocery platforms, reported that 35–40 per cent of its FY24 sales came from private labels like Fresho, BB Royal, and Tasties. The company aims to push this share closer to 45 per cent through expansion in frozen foods and ready-to-eat categories.
DMart’s private label arm, Align Retail, has reportedly more than doubled its sales in two years, touching INR 3,322 crore in FY25. The retailer’s in-house brands in staples, apparel, and home essentials have helped boost margins in a highly competitive retail landscape.
Zepto, the quick-commerce player, is taking private labels into the 10-minute delivery domain. Its brand Relish, focused on meats and eggs, has achieved INR 40 crore in monthly sales.
Meanwhile, Reliance Retail has also expanded its portfolio of private labels, including Good Life, Enzo, and Puric, across groceries, personal care, and household products, strengthening its broader FMCG play. In 2024, Reliance Retail’s Tira Beauty also announced the launch of its latest private label brand, Nails Our Way, signifying a major expansion in its beauty offerings.
Capturing a lion’s share in retail
Dutta noted that in India, private labels will remain a core pillar of modern retail strategy rather than a cyclical response to cost pressures.
“Consumers increasingly view retailers as brand owners rather than intermediaries. As private labels mature in branding and innovation, their growth aligns more and more with brand equity development rather than just opportunistic cost-saving,” he said.
From a retailer’s perspective, private labels deliver higher gross margins and greater strategic control, Dutta said. [Must read: “Private Label Maturity Model”]
Another report by the Private Label Manufacturers Association (PLMA), using Circana data, found that in 2024, private-label sales in food and non-edible categories grew faster than bigger brands globally. While figures vary by region and quarter, the pattern remains consistent: private labels are outpacing traditional FMCG growth.
Collectively, these shifts show that private labels are becoming a major revenue driver for retailers in India, and are fast evolving from value alternatives into brands with genuine consumer pull.
(Published in Entrepreneur India)
admin
September 19, 2025
Anuja Jain, Exchange4Media
19 September 2025
Retail media is now the fastest-growing line in Indian advertising, with brand budget tilting hard toward e-commerce as digital shopping scales.
Fresh FY25 financials underline the shift: Amazon India’s ad sales jumped 25% to *8,342 crore, while Flipkart booked ₹6,310 crore. Together, the two platforms command 14,652 crore in commerce advertising, signaling a decisive move of performance spends from traditional channels to shoppable, data-rich placements.
At Amazon India, advertising has become the second largest revenue pillar after marketplace services, contributing nearly 28% of a 30,139-crore operating base. The heft now rivals or surpasses several legacy media categories, highlighting brands’ tilt to closed-loop, performance-led placements on commerce.
On the other hand, for Flipkart, ads are now a clear topline engine. Marketplace revenues have crossed ₹20,000 crore, with income from marketplace services more than doubling on the back of brand promotions, even as the company ploughs investment into logistics, new commerce formats, and Al-driven personalization.
For context, marquee media houses sit well below commerce ads, Zee Entertainment’s FY25 advertising revenue was 838 crore, while HT Media logged about a little over 1,070 crore for the year. Even Network18’s entire news segment revenue (ad + subscription) was approximately 468 crore, clearly indicating the scale retail media now commands.
Why retail media Is booming
According to brand experts, the surge in ad revenues of Amazon and Flipkart not only reflects the growing dominance of retail media in India but this works because it is closest to the point of purchase, akin to securing premium shelf space in physical retail.
“Consumers come to Amazon and Flipkart with high purchase intent, and coupled with first-party data, brands can sharply target audiences-premium or mass-with clear measurability of ROI,” said one of the experts.
Underlining the growing dominance of retail media, “E-commerce platforms know exactly who you are and what you buy,” he explains that this knowledge allows brands to pitch products with far greater precision thab traditional digital channels.
Retail expert Devangshu Dutta explains that the surge in ad revenues for e-commerce needs to be compared with the long-standing practices of large retailers, who have historically charged slotting fees for shelf placement and additional promotional charges for in-store or media visibility.
“As far as ad revenues for e-commerce companies in India are concerned, this is a fundamental structural shift rather than a temporary spike. It is a mature monetisation strategy that mirrors global trends,” he said.
The size and accuracy of retail media networks (RMNs) are the main drivers of the increase in e-commerce ad spending. According to Bloom Agency, an NCR based digital marketing outfit, companies are discovering unmatched reach and conversion prospects in India, where there will be over 342 million online consumers by 2025 with platforms like Amazon (with 150 million users) and Flipkart (with 180 million users) controlling over 65% of the market. In contrast to traditional digital advertisements on Google or Meta, retail media provides closed-loop attribution, which allows advertisers to track sales impact directly. This is a crucial indicator in today’s ROI-driven market.
IBEF (Indian Brand Equity Foundation) data shows that India’s digital advertising industry has crossed ₹60,000 crore in FY24, with retail media accounting for a fast-expanding share. Globally, retail media is already being hailed as the “third wave” of digital advertising after search and social media, and India is now firmly aligned with that trajectory.
Nipun Marya, CEO of iQOO, credited Amazon Ads as a crucial growth driver for the brand’s recent launches. “For recent launches, iQOO leveraged Amazon Ads to reach relevant audiences and build pre-launch buzz, using formats like Amazon Live, influencer-led shopping events, display, video, and search ads,” he said.
Emphasizing the centrality of Amazon in its strategy, Marya highlighted, “Based on consumer insights, iQOO identified Amazon as the key shopping destination for its core audience and built its e-commerce strategy around the platform.” This approach, which combines influencer-led activities, Amazon Live storytelling, and always-on Search Ads, has helped the brand deepen engagement and sustain consumer consideration in a competitive and price sensitive market.
Tight demand is also lifting platform pricing, through last Diwali, India retail-media CPMs spiked 30% at peak and CPCs ran 33% above baseline, and brands are budgeting for similar pressure this season. New premium placements, video/CTV and Amazon’s Sponsored TV are further nudging average rates up as advertisers chase shoppable reach.
Quick commerce platforms like Zepto, Blinkit and Swiggy Instamart are also capitalising on festive demand with steep hikes in ad rates, especially for premium slots like homepage banners and sponsored placements. Categories such as FMCG, snacks and personal care are leading the charge, with brands committing lakhs each month to secure visibility. By turning digital shelf space into monetised real estate, Q-comm ad revenues are projected to cross ₹5,000 crore by 2025, reinforcing why retail media is one of the fastest-growing, ROI-driven channels.
Quick commerce players are seeing varied traction from advertising revenues. Zepto has emerged as the frontrunner, crossing ₹1,000 crore in annualised ad revenue, or over ₹83 crore a month. In contrast, Blinkit earned just 7 crore in FY25 from related-party ads, dwarfed by its 502 crore ad spends. Zomato’s food delivery arm reported ₹8,080 crore in revenue, up 27% YoY on the back of commissions, ads and platform fees, while Swiggy’s operations grew 45% YoY to 4,410 crore but losses widened to 1,081 crore due to heavy quick commerce investments.
Intensifying competition for brand wallets
Sponsored listings, video commercials, and Al-driven targeting are just a few of the ways that Amazon’s commerce ecosystem seamlessly incorporates advertising, giving businesses greater visibility at the point of sale. Flipkart, on the other hand, is using its creator-led campaigns (Creator Cities), subscription play (Flipkart Black), and holiday specials to create an engaging layer of brand interaction.
The competitive dynamic is forcing consumer brands, especially in FMCG, electronics, and fashion, to rethink their media mix. With e-commerce penetration expected to jump from 25% in FY24 to 37% by FY30 as per the IBEF report, advertising spends on these platforms are projected to scale even faster. Analysts suggest that retail media could command over 20% of India’s total digital ad market by 2030.
A Reshaped Media Landscape
The implications for India’s advertising ecosystem are profound. Traditional digital duopoly players Google and Meta still command scale, but the entry of retail giants is fragmenting spends. For brands, the choice is less about “whether” to advertise on Amazon or Flipkart and more about “how much” to allocate in order to capture consumers at the point of intent.
As India races toward becoming the world’s second-largest online consumer market with 600 million shoppers by 2030, says Grab On report, retail media is set to be the fastest-growing channel. Amazon and Flipkart’s FY25 numbers signal that we are only at the beginning of this pivot. The clear signal for advertisers is that e-commerce has evolved beyond sales, now standing at the very core of digital ad planning.
(Published in Exchange4Media)
admin
September 17, 2025
Sowmya Ramasubramanian, Mint
17 September 2025
Snapdeal, run by AceVector, is relying on strong growth in fashion and apparel to strengthen its position in the competitive e-commerce space, especially during the high-stakes festive season when customer loyalty is low. According to CEO Achint Setia, the company has seen its fashion and lifestyle categories triple in growth this year, though exact figures remain undisclosed.
“Fashion has been a standout category this year and, in fact, has been possibly the fastest-growing one so far. Overall, lifestyle [including fashion, home decor, and kitchen] already accounts for 90% of our business today, and fashion is a major driving force,” Setia told Mint in an interview.
Setia was appointed to the role in January, replacing Himanshu Chakrawarti, who led Snapdeal and its subsidiary Stellaro Brands for three years. Setia has over two decades of experience across marketing and strategy roles in firms like Myntra, Viacom18 Media, and Zalora Group.
While the festival season is a key period for all consumer-facing brands and platforms, this year is important for Snapdeal as it is currently waiting for the Securities and Exchange Board of India (Sebi) clearance to list in the public markets.
“Approval from Sebi before the end of the financial year is crucial for Snapdeal. If they don’t get it, or if they have to refile, they’ll need to update their IPO documents with a full year of financial data. This means the festive season performance will be key in shaping investor sentiment, especially in a volatile market,” said a senior e-commerce executive, asking not to be named.
The firm filed its draft papers for an IPO reportedly to raise ₹500 crore through the confidential route in July, which allows it to withhold public disclosure of IPO details until later stages. Setia declined to comment on the progress of the filing.
Despite its early entry, Snapdeal is yet to make a mark among the top e-commerce players in the country by both market share and volume of transactions. For context, industry estimates show Flipkart as the market leader with 48% share, followed by Meesho and Amazon. The Indian e-commerce market is projected to grow at a compound annual growth rate (CAGR) of 21% and reach $325 billion dollars in 2030 as per an October 2024 report by Deloitte.
Founded in 2010 by Kunal Bahl and Rohit Bansal, Snapdeal was initially launched as a daily deals platform and later pivoted to a full-fledged marketplace in 2011. Over the years it raised more than $1.8 billion in funding from Softbank, Alibaba group, Foxconn and Blackrock among others. However, intense competition and the absence of a distinct growth strategy have gradually eroded Snapdeal’s momentum in the e-commerce space.
Snapdeal largely caters to cities outside metropolitan areas where value retail has picked up in recent years. Within this, fashion remains the top growth driver-with more than 80% of orders placed priced below 1599 and 80% of them com-ing from small town India, accord-ing to CEO Setia. “For us, it’s about the value-conscious mindset that could be sitting out of anywhere,” he noted.
Over the last few months, Snapdeal has invested substantially in in-house festive campaigns, as well as technology and tools for returns forecasting and logistics. According to Setia, it has also expanded its seller portfolio, adding more from key clusters like Tirupur, Surat, Ludhiana, and Agra.
According to a September 2024 report by market research firm Centrum, the mass-market fashion segment accounts for 56% of India’s total apparel market.
However, offline continues to account for more than half the sales, with Tata’s Trent, D-Mart, and Vishal Mega Mart offering a sufficient selection of price-conscious consumers in smaller towns.
While small-town India offers a wide online shopping-savvy market waiting to be captured, Meesho has raced past Snapdeal in those geographies, especially in value commerce.
“For a very long time, Snapdeal has been positioned as an e-commerce platform for Bharat, but it doesn’t necessarily hold a strong position. Meesho, Flipkart and Amazon have expanded their presence in these markets over the years, which means competition is so much more now,” said Devangshu Dutta, founder and chief executive officer at consulting firm Third Eyesight.
(Published in Mint)
admin
September 5, 2025
Shalinee Mishra, Exchange4Media
5 September 2025
Retailers in India are waking up to a hard truth: customer acquisition can no longer ride on advertising alone. Digital ad spends grew by 14-17% in 2024, touching nearly ₹50,000 crore (as per Pitch Madison report) and accounting for 46% of India’s total ad market. But with customer acquisition costs (CAC) rising 30-35% year-on-year and consumer attention fragmented across platforms, the ad-first growth engine is showing strain. What is emerging instead is an ecosystem where content in the form of video, celebrity-led storytelling, or creator-driven engagement is becoming the direct funnel to commerce.
Flipkart for instance is building influencer production hubs and embedding shoppable videos, Myntra has rolled out its video-first Glamstream, and Amazon has long blurred the line between streaming and shopping through Prime Video and Fire TV. From short videos to celebrity gossip, from beauty blogs to shoppable livestreams, e-commerce giants are no longer just marketplaces; they are evolving into media houses and the trend is only growing.
According to Mindshare’s latest Content Trend Report, India’s branded content marketing industry is now worth ₹10,000 crore, growing at nearly 20% annually, with video formats making up almost half of all spends.
India already has over 270 million online shoppers, a number that Bain projects will rise to 350 million by 2027, making it the world’s second largest e-retail user base. That scale is creating fertile ground for shoppable video and live commerce to take off.
Globally, branded content spend is projected to cross $500 bn by 2027. As per PwC estimates, India’s share is still <2% but among the fastest growing.
Video commerce today largely follows two prominent models. The first is driven by social platforms such as YouTube, Instagram, and Facebook, where shoppable posts allow users to move directly from content to purchase. The second is led by e-commerce platforms like Amazon, Myntra, Nykaa, and Flipkart and others which have added video sections to create immersive shopping experiences within their apps.
Within this, live commerce has emerged as a high-potential format. Meesho and Flipkart, for example, are leading the charge with 2-3% conversion rates, generating an estimated $150-200 million in GMV during festive 2024. Events like Flipkart’s Big Billion Days show how timed livestreams can capture active, purchase-ready audiences.
Meanwhile, influencer-led short videos are driving conversion rates as high as 63%, with beauty and personal care (BPC) and food & beverages (F&B) among the top categories benefiting from this shift. Redseer projects India’s live commerce market could touch $4-5 bn GMV by 2027, up from less than $300 mn today. This surge in shoppable video and live commerce is only the surface of a deeper structural change, one where content itself is becoming the moat that protects brands from rising ad costs, fragmented attention, and fickle consumer loyalty.
Beyond ads: Why content has become retail’s strongest defence
Chirag Taneja, co-founder of e-commerce enablement company GoKwik, framed the trend as a fundamental shift in ownership.
“It’s not just about enhancing top-of-funnel reach, it’s about owning demand, connection, and the touchpoint with end shoppers. For years, brands relied on ads to bring traffic. But acquisition costs have been rising, attention is fragmented, and privacy shifts have made targeting difficult. That’s why content is now the moat. When companies acquire content firms, they’re not just buying eyeballs, they’re securing access to communities that trust and engage with that content.”
According to him, content is collapsing the traditional funnel. “One short video or livestream can take a consumer from awareness to purchase in under a minute. That’s why we see D2C brands treating content as a compounding asset, not just an expense,” he added.
Devangshu Dutta, founder and CEO of management consulting firm Third Eyesight, echoed the sentiment.
“Large companies are buying or partnering with content-driven platforms to capture attention beyond transactional touch points. Short video, regional language content, and influencer-driven discovery are embedding commerce within entertainment. If you want to sell more than a commodity, storytelling is critical. Content builds credibility, differentiation, and trust in a cluttered and price-sensitive market.”
Flipkart bets big on media and creators
The shift is already reshaping strategy at India’s biggest retailers, and Flipkart has moved fastest. Its move to acquire a majority stake in Pinkvilla, a platform built on entertainment and celebrity news signals a clear push to deepen ties with Gen Z and millennials, a cohort that consumes content first and shops later.
“Our acquisition of a majority stake in Pinkvilla is a critical step in our mission to deepen our engagement with Gen Z. Pinkvilla’s robust content IPs and strong connection with its loyal audience base are assets that will accelerate our efforts to leverage content as a key driver of growth,” said Ravi Iyer, Senior Vice President, Corporate at Flipkart.
Flipkart in the last year has exited investments in companies like Aditya Birla Fashion & Retail, where it sold its 7.5% stake in the owner of Pantaloons, Van Heusen, Louis Philippe and Forever 21, as well as BlackBuck, the trucking marketplace that powers India’s mid-mile logistics.
At the same time, the company has doubled down on content and creators. Its Pinkvilla acquisition gives it access to a platform reaching over 60 million monthly users, while in-house features like Flipkart Feed already clock 5–6 million daily video views, highlighting how commerce and content are converging at scale.
Alongside this, Flipkart has launched Creator Cities in Mumbai, Bengaluru and Gurgaon, production hubs designed for influencers to shoot and scale shoppable content.
It has also introduced Flipkart Feed, a TikTok-style vertical video feature embedded in its app, offering bite-sized, influencer-led, fully shoppable videos. Myntra, its fashion arm, has developed Glamstream, with more than 500 hours of video-first shopping content across music, beauty, travel and weddings, featuring stars like Badshah, Tabu, Zeenat Aman and Vijay Deverakonda.
Flipkart has also partnered with YouTube Shopping, allowing creators with over 10,000 subscribers to tag Flipkart products in videos, Shorts and livestreams, enabling viewers to buy directly while creators earn commissions.
Amazon’s head start in content-commerce convergence Flipkart is not alone. Its biggest rival Amazon has long understood this convergence. Through Prime Video and its original programming slate, Amazon has built an entertainment ecosystem that doubles as a commerce funnel. The shows and films on Prime do not merely entertain; they drive shopping behaviour, influence trends, and lock audiences into Amazon’s larger universe of services. With Fire TV and Alexa integrations, the company has blurred the line between watching and buying, a model others are now racing to replicate.
D2C brands treat content as growth engine
Closer home, the Good Glamm Group, now closed, had pioneered a content-led commerce ecosystem in beauty and personal care. Through acquisitions like ScoopWhoop and MissMalini Entertainment, the group stitched together a portfolio where content platforms brought in audiences, who were then nudged towards its direct-to-consumer brands.
This “editorial-to-checkout” model demonstrated how cultural capital could be translated into purchase pathways. Alibaba has taken the strategy global. With stakes in Youku, a leading video-streaming platform, and Alibaba Pictures, the e-commerce titan integrates entertainment with retail operations. Taobao Live has shown how livestream shopping can dominate consumer behavior, particularly inAsia, creating billion-dollar shopping events entirely dependent on
entertainment-driven discovery.
Shopify, meanwhile, has invested in tools that empower merchants to become content creators themselves. Its partnerships with agencies like Sanity and investments in platforms such as Billo reflect a clear intent to enable retailers to embed storytelling, gamification, and user-generated content into their selling journey. Unlike large marketplaces, Shopify’s vision is not to own the content but to democratize access to it for small and mid-sized businesses.
From content to commerce
This content includes newsletters, creator partnerships, branded podcasts, and niche communities on social media. The idea, as industry experts note, is to treat content as an asset that compounds, not just as a cost.
Unlike ads, content continues to generate discovery and engagement long after it’s published. That’s why more D2C brands are making content central to their growth strategies.
Several big names are experimenting in this space. Durex, Plum, Mother Dairy, and HDFC Bank have launched their own podcasts where celebrities share stories along their brand journey. Founder-led podcasts too are on the rise on YouTube, with voices like Nitin Kamath and Deepinder Goyal drawing large audiences in India.
The big question, however, is whether content consumption can effectively be converted into product discovery and purchase pathways. “It’s already happening at scale,” said Taneja. “Content is redefining every aspect of the traditional funnel. In the past, you had awareness at the top, intent in the middle, and purchase at the bottom. Today, one short video or live stream can take a consumer through that entire journey in under a minute.
“From a D2C lens, this convergence is even more critical. D2C brands thrive on agility, the ability to turn trends, storytelling, and community engagement directly into sales. Platforms like Instagram, YouTube, TikTok, and even WhatsApp have embedded shoppable features, which means the content is no longer just ‘top-of-funnel.’ It’s the storefront. But the magic lies in authenticity and design. Consumers don’t want to feel ‘sold to’, they want to feel entertained, inspired, or educated. If the content does that well, conversion becomes a natural byproduct. For example, an athleisure brand showing a workout routine isn’t just demonstrating leggings, it’s giving value. The leggings purchase becomes an easy next step, not a forced pitch.”
The big question: Will content sustain sales at scale?
Taneja further reveals how content is driving sales and long-term growth. “The smartest brands, especially in D2C, have realized that high-quality
content is their most defensible growth engine. Performance marketing will continue to play a role, but the real long-term moat is the kind of content that builds relationships, trust, and recall. Consumers today are spoiled for choice. They don’t buy just products, they buy stories, values, and communities.
“High-quality content allows a brand to consistently show up in ways that feel relevant and credible. And from a business lens, it directly impacts unit economics: it reduces CAC because organic discovery compounds over time, improves LTV because content nurtures loyalty and repeat purchases, and builds resilience because brands with strong content ecosystems are less dependent on fluctuating ad platforms.”
The D2C ecosystem in India is already proving this point. Beauty and personal care brands now run editorial-led platforms alongside commerce, while fashion labels thrive on creator collaborations and storytelling-driven product drops. Their growth is not accidental but built on content strategies that treat every piece not just as a post, but as a business driver.
As an enabler, Taneja adds, the results are visible across platforms. “Brands that invest in content see better conversions on our checkout stack, lower cart drops, and stronger repeat cohorts. Content doesn’t just spark sales it sustains them.”
For all the optimism, the test for content-driven commerce will lie in scale and sustainability. Rising conversions in beauty, fashion, and food show the model works, but questions remain on whether every category can replicate that success, or whether consumers will tire of content-heavy shopping pitches.
(Published in Exchange4Media)
