Among the frenetic activity of large stores opening and the expressed visions of organized retail taking over the market in the past couple of years, the competition is becoming more intense with each passing month. What would set the winner apart is not just the customer experience and satisfaction but also customer loyalty – where, for instance, an "unorganized" kirana store can still beat a much-larger organized retail business due to the intimate understanding of their customer base and micromanagement of the store. What it would take for the organized retailers to replicate that experience is the people who create…
Spread of organized retail has brought both expansion opportunities and growth pangs for stand-alone eateries Saumya Roy, Mumbai - MINT, 3 March 2008 There's nothing even remotely North American about Tushar Jaiswal's Red Indian pizza - replete with paneer, red peppers, onions and capsicum toppings. But it's held its own against exotic offerings from large pizza chains in Vadodara. Jaiswal's Pizza Inn vegetarian pizza chain has grown to three restaurants over the last six years, even as some overseas brands have had a hard time keeping their only outlet going in the city. Jaiswal's Indianized pizza chain is now set…
Many pundits have passed judgement on the inevitability of 'organised retail'. Yet, around the world, independents continue to thrive. One may think that at least in difficult economic phases - such as the one facing economies around the world right now - large retailers are better equipped to survive. Yet, often it is the flexibility of the owner-driven small business that rides out the trough. Service levels and personalisation - that are increasingly critical in an impersonal world - are often far better delivered by a small retailer. [See "Playing with the Big Boys"] And when it comes to business…
In several conversations recently, there has been reference to how much contribution comes from small-medium enterprises, the need to protect the small-scale industry (SSI) to provide diversity etc. After all the conversations, one thought keeps coming to mind. While small businesses need to be enabled, and an ecosystem and environment created for them to thrive, there is no reason to keep them from growing. Entrepreneurship is organic, a business is a living thing. Basic high-school biology teaches us that living things (as opposed to non-living things) grow. Preventing a living thing from growing is going against its very nature. But…
For those who are familiar with Kutchh, and its people, there is no doubt that it is one of the most active hotbeds of entrepreneurship. A lot of the business in India's financial capital, Mumbai, is in the hands of the 'kutchhis' (those from Kutchh). Many of India's largest companies and financial heavyweights are from this region, while Surat has been a force to reckon with in the global diamond trade. Amidst all this, one of the most interesting group that I have come across are the craftspeople and artisans working with traditional methods of craft - textiles, metal, wood,…
As legacy retailers balance speed with customer experience, is near-instant delivery a sustainable goal for fashion, or will the costs outweigh the rewards?
@devangshu
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Ikea has been around in India for about eight years. and has taken a long-term view on India with product and format customisation, and future investment plans of over $2 billion.
Modern retail, consumption, brand building, M&A, balance of power between brands & retailers/platforms, sustainability vs growth and more; tune in if you're building for the long run
@vishalkrishna @devangshu
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