Mukesh Ambani’s Reliance battles mom-and-pop stores for India’s shoppers

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November 18, 2025

Chris Kay, Krishn Kaushik and Andrea Rodrigues in Mumbai

Nov 18 2025

Just before dawn, Kashif Sameer joins dozens of couriers zipping across Mumbai to deliver items stocked in a basement of a shopping mall run by Reliance Industries.

“I make between 20 and 30 deliveries in a day,” said the 25-year-old, who had just driven a mile across the chaotic roads of the Indian megacity to drop off groceries ordered 15 minutes earlier. “It is very popular with customers.”

The buzzing activity at the so-called dark store, a mini-warehouse operated by Reliance’s ecommerce platform JioMart, is part of a renewed push by the conglomerate’s chair and Asia’s richest man, Mukesh Ambani, to reassert his company’s position in India’s retail market.

It has added hundreds of dark stores to operate a total of nearly 20,000 physical outlets this year — almost double its pre-pandemic size — as it battles for dominance against Blinkit, Swiggy and Zepto in the country’s ballooning quick-commerce market.

“It’s a question of who runs out of money first,” said Arvind Singhal, chair of retail consultancy The Knowledge Company. “We will see some kind of a shakeout.”

Despite its large network of physical stores, Reliance has yet to corner the domestic consumer market like it did with telecoms a decade ago. It faces entrenched competition from established domestic and international rivals, as well as millions of kiranas, family-run convenience stores.

The sprawling Tata Group operates a wide range of consumer businesses, while global multinationals such as Unilever and Nestlé are important players in India’s household goods market.

Reliance Retail, the division that contains all of the conglomerate’s consumer-facing units, had shed tens of thousands of employees and closed underperforming stores following a bloated build-out during the Covid-19 pandemic and slowing middle-class spending.

But India’s most valuable company, which has a market value of more than $225bn and operates across oil refining, telecoms and entertainment, is expanding its retail reach again.

Reliance Retail’s latest results point to a rebound. In the quarter ending September, the unit reported revenue of about $10bn and profit of $390mn, up 18 and 22 per cent respectively from the previous year.

“Reliance’s scale in retail now is unmatched in India,” said Devangshu Dutta, chief executive of consumer advisory company Third Eyesight, in reference to the breadth of the conglomerate’s business. “This scale is unique in India and rare in global retail.”

Ambani’s retail ambitions are being led by his 34-year-old daughter, Isha. In August, she detailed plans for Reliance’s consumer brands subsidiary, which has a portfolio including Lotus Chocolate and the recently revived nostalgic Indian soft drink Campa Cola, to reach $11.7bn in revenue within five years.

Ultimately, the goal was to “become India’s largest FMCG company with a global presence”, said Isha Ambani during Reliance’s annual meeting.

The company told the Financial Times that it continued to “reinforce its position as India’s largest retailer, expanding its nationwide network”.

While Ambani originally indicated that he wanted to list Reliance Jio Infocomm, the telecoms unit, and Reliance Retail by 2024, people familiar with the company said the retail unit was not ready to go public. The billionaire said the Jio listing could happen in the first half of next year.

“Competitive intensity in every category in the discretionary retail side has picked up very sharply,” said Karan Taurani, executive vice-president at Elara Capital, who does not expect Reliance Retail to float for at least two years. “New competitors, new brands have come in and they are challenging the larger incumbents.”

The Ambanis, who operate as gatekeepers for foreign companies seeking access to India’s massive but challenging business landscape, have sought to cement their position through a spate of partnerships with western retail brands.

Foreign brands including West Elm, Pottery Barn and Superdry have stores in Reliance’s shopping malls in upmarket Mumbai. However, those joint ventures have largely struggled to gain traction with shoppers in India, where the per capita income remains less than $3,000.

The conglomerate’s foreign brands business housing these joint ventures lost Rs2.7bn ($30mn) in the financial year through March 2025, according to the latest available accounts. The Knowledge Company’s Singhal called Reliance’s push to bring international names to India “a vanity project”.

Reliance’s high-profile partnership with fast-fashion retailer Shein has also been underwhelming. The company returned to India this year under Reliance’s wing after being booted out in 2020 when relations between New Delhi and Beijing soured following military clashes along their disputed border.

Shein’s app has been downloaded just 11mn times, according to market intelligence firm Sensor Tower. Its discount prices are largely matched, if not undercut, by many Indian ecommerce and fashion retailers, say analysts.

Reliance is investing heavily in quick commerce, where deliveries are promised in 30 minutes or less. Bank of America estimates the market could reach $128bn by 2030.

The field is at present dominated by Blinkit, Swiggy and Zepto, which together control more than 90 per cent of the quick commerce delivery market and compete with Amazon and Walmart-owned Flipkart. None of the companies are profitable.

The Ambanis are eager to catch up. Over the past six months, Reliance has built about 600 dark stores across cities to plug gaps in its vast store network. By contrast, market leader Blinkit operates about 1,800 dark stores.

In quick commerce, “we have to be there because everybody is”, said a person close to the conglomerate. “It is a long-term strategy.”

On a call with analysts last month, Reliance Retail’s finance chief Dinesh Taluja admitted to delays in entering quick commerce. But he insisted that Reliance offered better prices, more variety and wider reach across smaller Indian cities where it is often the only formal retailer.

“The competition today is mainly in the top 10, 20 cities,” Taluja said. “We are present in almost a thousand cities. Competition will take many years to reach where we already have a head start there.”

Still, Reliance was facing an uphill battle, warned Elara’s Taurani. “JioMart is making a late entry,” he said, “it will be very tough to disrupt players here.”

(Published in Financial Times, all copyrights owned by FT)

Offline Surge and M&A Push Define Next Stage of India’s D2C Growth

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November 13, 2025

Saumyangi Yadav,Entrepreneur
Nov 13, 2025

India’s consumer landscape is undergoing a decisive shift in 2025. While D2C brands that once thrived on digital-only distribution are now aggressively building an offline footprint, legacy FMCG majors are simultaneously acquiring digital-first brands to strengthen their portfolios and tap into new consumer behaviours.

As analysts suggest, these trends signal a maturing phase for India’s D2C ecosystem, one that blends physical retail and strategic consolidation.

Offline Push Accelerates

According to a recent CBRE report, ‘India’s D2C Revolution: The New Retail Order’, D2C brands leased nearly 5.95 lakh sq ft of retail space between January and June 2025, accounting for 18 per cent of all retail leasing during this period, up sharply from 8 per cent in the first half of 2024. Fashion and apparel dominated the expansion, contributing close to 60 per cent of D2C leasing, followed by homeware and furnishings and jewellery at about 12 per cent each, while health and personal care brands accounted for roughly six per cent. The shift is equally visible in the choice of retail formats: 46 per cent of D2C leasing went to high streets, 40 per cent to malls, and the remaining to standalone stores, reflecting the category’s growing focus on visibility, trial and experiential discovery.

Experts suggest that it represents a strategic pivot to blended engagement.

As Devangshu Dutta, CEO of Third Eyesight, notes, “India’s D2C surge is powered by digital-first consumers, tremendous improvement in seamless logistics, and low-cost market entry, supported subsequently by substantial amounts of investor capital chasing those startups that stand out from the competition. Yet, lasting success demands a more holistic view: the divide between online and offline is a business construct, not a consumer reality. The larger chunk of retail sales still happens through physical channels and, for brands that want to be mainstream, an omnichannel presence is absolutely essential.”

This also aligns with the broader market outlook. The India Brand Equity Foundation (IBEF), in its Indian FMCG Industry Analysis (October 2025), estimates the value of India’s D2C market at USD 80 billion in 2024, with expectations of crossing USD 100 billion in 2025. Much of this growth is being led by categories that combine frequent purchase cycles with strong digital discovery, beauty, personal care, and food and beverage segments where consumers are open to experimentation but demand authenticity, transparency, and a compelling product narrative.

“The Gen Z and millennial consumer cohorts value newness but also authenticity and unique product stories, which are best communicated in spaces that are controlled by the brand,” Dutta added, “In the launch and growth phases, this could be the brand’s digital presence including website and social media, but over time this can include pop-up stores, kiosks, shop-in-shops and even exclusive brand stores.”

CBRE’s data reflects this shift clearly, with D2C brands increasingly opting for flexible store formats and high-street locations to maximise traffic and visibility.

M&A Gains Momentum

Parallel to the offline push is a noticeable wave of consolidation. Large FMCG companies are accelerating acquisitions to capture emerging consumer niches and strengthen their digital-native capabilities.

In recent years, Hindustan Unilever has acquired Minimalist; Marico has bought Beardo, Just Herbs, True Elements, and Plix; ITC has taken over Yoga Bar; and Emami has secured full ownership of The Man Company. These deals, reported widely across business media in 2024 and 2025, point to the need for established companies to fast-track entry into high-growth, ingredient-forward, and youth-focused categories without the lead time of in-house incubation.

“Legacy FMCG companies are acquiring D2C brands to rapidly gain access to new consumer segments, product innovation, and digital-native capabilities, including direct engagement and insights. Such deals enable large companies to diversify portfolios, accelerate entry into trending segments by-passing the initial launch risks, and rejuvenate their brands with modern digital marketing expertise,” Dutta explained.

Challenges and Risks

But the acquisitions do not come without risk and challenges, analysts warned.

“However, integrating D2C operations also poses challenges, including cultural differences, the risk of stifling entrepreneurial agility, and the need to harmonise data and omnichannel strategies. The ability to nurture acquired brands without diluting their distinctive appeal will determine acquisition success,” Dutta added.

Yet even as the ecosystem expands, challenges remain. Offline stores add operational complexity, inventory planning, staffing, last-mile logistics, and real-time data integration. Still, the bottom line is that India’s D2C sector is moving into a hybrid era defined by tighter omnichannel integration, sharper product storytelling, and portfolio realignment through acquisitions.

(Published in Entrepreneur)

High-value Products Online: Serious Revenue or Just a Digital Showcase?

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November 4, 2025

Yash Bhatia, IMPACT
4 November 2025

It started with groceries. Quick commerce started delivering milk, bread, and eggs in 10–15 minutes, which seemed revolutionary enough in 2022. Then came the iPhone 14 launch, and suddenly, quick commerce wasn’t just about convenience; it was about spectacle. Overnight, India’s app-based delivery ecosystem became the stage for a new ritual: flagship products arriving at your doorstep faster than you can say ‘checkout.’

And now? Phones aren’t the limit. You can even order motorcycles online. Yes, motorcycles. Royal Enfield has partnered with Flipkart to list its entire 350cc portfolio, which will be delivered to five cities: Bengaluru, Gurugram, Kolkata, Lucknow, and Mumbai.

The lines between e-commerce and quick commerce are becoming increasingly blurred. Flipkart’s Flipkart Minutes and Amazon’s instant delivery options are proof that speed is no longer a differentiator; it’s table stakes. And as platforms race to expand, high-ticket items are joining the frenzy, from electronics and furniture to watches, fitness equipment, and premium kitchen appliances. For platforms, these products are goldmines of margin; the challenge lies in logistics and consumer trust.

According to a report by CareEdge Advisory, India had over 270 million online shoppers in 2024, making it the second-largest e-retail user base globally, while the e-commerce market grew 23.8% in 2024 over the year-ago period, it said. The report also added that Indians ordered Rs 64,000 crore of goods from quick-commerce platforms.

From the consumer standpoint, one of the challenges for consumers to buy high-ticket items from the quick commerce platforms is to get consumer trust, which used to be the case when e-commerce started its operations. Can quick commerce move to high-ticket items? Is quick commerce looking at these items as a branding exercise, or are they looking at them as a serious revenue stream channel?

Chirag Taneja, Founder & CEO, GoKwik – an e-commerce enablement platform, says what began as a branding exercise for D2C brands has now evolved into a credible revenue stream. “In the early days, high-ticket categories on D2C platforms saw limited traction,” he explains. “Trust was still being built, customers were unsure if their orders would even reach them. There were many friction points.”

But that’s no longer the case. According to GoKwik’s network data, high-ticket purchases (above ₹2,500) are no longer outliers, they’re becoming a consistent driver of topline revenue.

Interestingly, most of these premium purchases are powered by credit instruments from no-cost EMIs to instant credit options at checkout. “This reflects a clear shift in mindset,” says Taneja. “Consumers no longer view high-value spending as a financial strain. They see it as a set of manageable, bite-sized payments that help them aspire higher, quicker. It’s not just a financial enabler, it’s a psychological unlock that makes premium consumption feel accessible and routine,” he adds.

“With strong trust in delivery reliability, smooth returns, and credible brand backing, the ecosystem has bridged the gap that once kept premium shopping offline,” says Taneja.

Devangshu Dutta, Founder of a specialist consulting firm, Third Eyesight, thinks differently and points out that high-value items still make up a small slice of quick commerce sales. “The model thrives on simplicity, a limited product range on the platform’s end, and quick, low-friction decision-making on the consumer’s,” he explains.

That said, Dutta believes quick commerce can still play a strategic role for premium brands. “For high-value products, q-comm can be an excellent lever for driving velocity, testing market response, or amplifying brand visibility. But it should be viewed as one piece of the channel mix, not the primary sales driver.”

From the platform’s perspective, however, listing high-ticket products brings its own upside. “They create excitement, boost average transaction values, and improve realised margins,” Dutta notes. “Consumers are often drawn in by novelty, exclusivity, or status appeal, especially during big launches or limited-time promotions.”

Still, he adds a note of realism: “Premium and high-ticket purchases largely remain planned decisions. Most consumers continue to prefer established offline and e-commerce channels for such buys where trust in authenticity, return policies, and after-sales services still carry greater weight than instant gratification.”

Seshu Kumar Tirumala, Chief Buying and Merchandising Officer, BigBasket, says the company doesn’t look at electronics as a high-ticket item category but rather focuses on building a complete category experience for customers. “For example, if we list an Enfield bike, we’d also want to offer spare parts, servicing options, and extended warranties, because that’s how the category functions,” he explains.

Tirumala adds that BigBasket adopted the same approach when it ventured into mobiles and mobile accessories. “When we launched this category last year, it was a trial. Today, it’s a sizable part of our business,” he says. Currently, electronics and mobile accessories contribute 5–10% of BigBasket’s monthly sales, having grown 250–300% year-on-year since the first iPhone launch on the platform.

While the launch day drives the highest demand for flagship devices like the iPhone, Tirumala notes that the following one to two months see strong accessory sales, from AirPods and headphones to chargers and power banks. “On average, mobiles and accessories account for 7–8% of our total sales, peaking at 10% during the festive season. Overall, this category has grown from zero to 7–8% of our total business in just a year, and we expect it to reach around 25% next year,” he adds.

Currently, the platform offers select models from smartphone brands, including OnePlus, Realme, Redmi, Vivo, and Oppo.

The Bengaluru-based platform is now piloting the delivery of large home appliances across across select city areas in partnership with Croma. If successful, BigBasket plans to expand this model to other cities, further broadening its quick commerce offering beyond everyday essentials.

Taneja points out that the traditional e-commerce model, once driven by discounts and affordability, is now evolving toward experience and access. Over the next few years, two major shifts will shape this transformation: credit-first commerce, where EMIs become the default mode for premium purchases, and aspirational commerce, where consumers view e-commerce as the easiest path to lifestyle upgrades. Consequently, platforms will need to reposition themselves from being “where you save more” to “where you unlock more”, prioritising personalisation, trust, and a seamless shopping experience.

As quick commerce matures, it is no longer just about instant gratification; it’s becoming a bridge between aspiration and accessibility.

Platforms are proving that speed, trust, and seamless experience can coexist with high-value purchases.

(Published in IMPACT)

India’s Retail Sector Witnesses Rising Demand for Private Labels

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October 24, 2025

Entrepreneur India
Oct 23, 2025

Indian consumers are increasingly opting for private labels and in-house brands over established ones, and retailers are taking note. According to EY’s ‘Future Consumer Index 2025’, more than half of India’s consumers are now choosing in-house brands over legacy labels.

The report highlights that 52 per cent of Indian consumers have switched to private labels for better value, while 70 per cent believe these in-house brands offer comparable or superior quality. Backed by this shift, retailers from BigBasket to DMart, and quick-commerce players like Zepto and Blinkit, are doubling down on their private label strategies, viewing them as a path to higher margins, stronger brand loyalty, and greater pricing control.

“Indian consumers’ growing preference for private labels reflects both short-term price pressures and a longer-term structural evolution in retail,” said Devangshu Dutta, CEO of Third Eyesight, speaking to Entrepreneur India.

Trending globally

The surge isn’t unique to India. A recent report by the Institute of Grocery Distribution (IGD) notes that globally, private labels now account for over 45 per cent of grocery volume and are expanding faster than legacy brands.

In India, this shift is becoming increasingly visible in-store. The EY report found that 74 per cent of consumers have noticed more private label options where they shop, and 70 per cent say these products are now displayed more prominently, often placed at eye level, signalling a strategic retail push.

Commenting on this trend, Angshuman Bhattacharya, Partner and National Leader, Consumer Products and Retail Sector, EY-Parthenon, said, “Consumer behaviour has traditionally evolved in response to changing economic situations, but the current shifts appear to be more permanent. Retailers are confidently launching private labels and allocating prime shelf space to them, while technology is enhancing the shopping experience by providing consumers with limitless options and the ability to compare products.”

From price-fighters to power brands

According to Dutta, private labels are no longer just “copycat” alternatives meant to undercut national brands.

“For retailers, not just in India but globally, lookalike private labels used to be tools at the opening price point to hook the customer, who saw them as credible, affordable alternatives to national brands,” he explained, adding, “However, as retailers have grown, they have gained both scale and expertise to widen and deepen their supply chains.”

Over time, he said, investments in formulation, packaging, and quality consistency have increased consumer trust.

“Private labels now compete on functional benefits rather than only on price, particularly in food staples and apparel, but also in brown goods and white goods, and increasingly in personal care and other FMCG categories,” he added. [Must read: “Private Label Maturity Model”]

Retailers scale up private labels

As demand for in-house brands grows, retailers are scaling up their strategies across sectors.

BigBasket, one of India’s largest online grocery platforms, reported that 35–40 per cent of its FY24 sales came from private labels like Fresho, BB Royal, and Tasties. The company aims to push this share closer to 45 per cent through expansion in frozen foods and ready-to-eat categories.

DMart’s private label arm, Align Retail, has reportedly more than doubled its sales in two years, touching INR 3,322 crore in FY25. The retailer’s in-house brands in staples, apparel, and home essentials have helped boost margins in a highly competitive retail landscape.

Zepto, the quick-commerce player, is taking private labels into the 10-minute delivery domain. Its brand Relish, focused on meats and eggs, has achieved INR 40 crore in monthly sales.

Meanwhile, Reliance Retail has also expanded its portfolio of private labels, including Good Life, Enzo, and Puric, across groceries, personal care, and household products, strengthening its broader FMCG play. In 2024, Reliance Retail’s Tira Beauty also announced the launch of its latest private label brand, Nails Our Way, signifying a major expansion in its beauty offerings.

Capturing a lion’s share in retail

Dutta noted that in India, private labels will remain a core pillar of modern retail strategy rather than a cyclical response to cost pressures.

“Consumers increasingly view retailers as brand owners rather than intermediaries. As private labels mature in branding and innovation, their growth aligns more and more with brand equity development rather than just opportunistic cost-saving,” he said.

From a retailer’s perspective, private labels deliver higher gross margins and greater strategic control, Dutta said. [Must read: “Private Label Maturity Model”]

Another report by the Private Label Manufacturers Association (PLMA), using Circana data, found that in 2024, private-label sales in food and non-edible categories grew faster than bigger brands globally. While figures vary by region and quarter, the pattern remains consistent: private labels are outpacing traditional FMCG growth.

Collectively, these shifts show that private labels are becoming a major revenue driver for retailers in India, and are fast evolving from value alternatives into brands with genuine consumer pull.

(Published in Entrepreneur India)

Retail media hits 50% of TV AdEx

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September 19, 2025

Anuja Jain, Exchange4Media

19 September 2025

Retail media is now the fastest-growing line in Indian advertising, with brand budget tilting hard toward e-commerce as digital shopping scales.

Fresh FY25 financials underline the shift: Amazon India’s ad sales jumped 25% to *8,342 crore, while Flipkart booked ₹6,310 crore. Together, the two platforms command 14,652 crore in commerce advertising, signaling a decisive move of performance spends from traditional channels to shoppable, data-rich placements.

At Amazon India, advertising has become the second largest revenue pillar after marketplace services, contributing nearly 28% of a 30,139-crore operating base. The heft now rivals or surpasses several legacy media categories, highlighting brands’ tilt to closed-loop, performance-led placements on commerce.

On the other hand, for Flipkart, ads are now a clear topline engine. Marketplace revenues have crossed ₹20,000 crore, with income from marketplace services more than doubling on the back of brand promotions, even as the company ploughs investment into logistics, new commerce formats, and Al-driven personalization.

For context, marquee media houses sit well below commerce ads, Zee Entertainment’s FY25 advertising revenue was 838 crore, while HT Media logged about a little over 1,070 crore for the year. Even Network18’s entire news segment revenue (ad + subscription) was approximately 468 crore, clearly indicating the scale retail media now commands.

Why retail media Is booming

According to brand experts, the surge in ad revenues of Amazon and Flipkart not only reflects the growing dominance of retail media in India but this works because it is closest to the point of purchase, akin to securing premium shelf space in physical retail.

“Consumers come to Amazon and Flipkart with high purchase intent, and coupled with first-party data, brands can sharply target audiences-premium or mass-with clear measurability of ROI,” said one of the experts.

Underlining the growing dominance of retail media, “E-commerce platforms know exactly who you are and what you buy,” he explains that this knowledge allows brands to pitch products with far greater precision thab traditional digital channels.

Retail expert Devangshu Dutta explains that the surge in ad revenues for e-commerce needs to be compared with the long-standing practices of large retailers, who have historically charged slotting fees for shelf placement and additional promotional charges for in-store or media visibility.

“As far as ad revenues for e-commerce companies in India are concerned, this is a fundamental structural shift rather than a temporary spike. It is a mature monetisation strategy that mirrors global trends,” he said.

The size and accuracy of retail media networks (RMNs) are the main drivers of the increase in e-commerce ad spending. According to Bloom Agency, an NCR based digital marketing outfit, companies are discovering unmatched reach and conversion prospects in India, where there will be over 342 million online consumers by 2025 with platforms like Amazon (with 150 million users) and Flipkart (with 180 million users) controlling over 65% of the market. In contrast to traditional digital advertisements on Google or Meta, retail media provides closed-loop attribution, which allows advertisers to track sales impact directly. This is a crucial indicator in today’s ROI-driven market.

IBEF (Indian Brand Equity Foundation) data shows that India’s digital advertising industry has crossed ₹60,000 crore in FY24, with retail media accounting for a fast-expanding share. Globally, retail media is already being hailed as the “third wave” of digital advertising after search and social media, and India is now firmly aligned with that trajectory.

Nipun Marya, CEO of iQOO, credited Amazon Ads as a crucial growth driver for the brand’s recent launches. “For recent launches, iQOO leveraged Amazon Ads to reach relevant audiences and build pre-launch buzz, using formats like Amazon Live, influencer-led shopping events, display, video, and search ads,” he said.

Emphasizing the centrality of Amazon in its strategy, Marya highlighted, “Based on consumer insights, iQOO identified Amazon as the key shopping destination for its core audience and built its e-commerce strategy around the platform.” This approach, which combines influencer-led activities, Amazon Live storytelling, and always-on Search Ads, has helped the brand deepen engagement and sustain consumer consideration in a competitive and price sensitive market.

Tight demand is also lifting platform pricing, through last Diwali, India retail-media CPMs spiked 30% at peak and CPCs ran 33% above baseline, and brands are budgeting for similar pressure this season. New premium placements, video/CTV and Amazon’s Sponsored TV are further nudging average rates up as advertisers chase shoppable reach.

Quick commerce platforms like Zepto, Blinkit and Swiggy Instamart are also capitalising on festive demand with steep hikes in ad rates, especially for premium slots like homepage banners and sponsored placements. Categories such as FMCG, snacks and personal care are leading the charge, with brands committing lakhs each month to secure visibility. By turning digital shelf space into monetised real estate, Q-comm ad revenues are projected to cross ₹5,000 crore by 2025, reinforcing why retail media is one of the fastest-growing, ROI-driven channels.

Quick commerce players are seeing varied traction from advertising revenues. Zepto has emerged as the frontrunner, crossing ₹1,000 crore in annualised ad revenue, or over ₹83 crore a month. In contrast, Blinkit earned just 7 crore in FY25 from related-party ads, dwarfed by its 502 crore ad spends. Zomato’s food delivery arm reported ₹8,080 crore in revenue, up 27% YoY on the back of commissions, ads and platform fees, while Swiggy’s operations grew 45% YoY to 4,410 crore but losses widened to 1,081 crore due to heavy quick commerce investments.

Intensifying competition for brand wallets

Sponsored listings, video commercials, and Al-driven targeting are just a few of the ways that Amazon’s commerce ecosystem seamlessly incorporates advertising, giving businesses greater visibility at the point of sale. Flipkart, on the other hand, is using its creator-led campaigns (Creator Cities), subscription play (Flipkart Black), and holiday specials to create an engaging layer of brand interaction.

The competitive dynamic is forcing consumer brands, especially in FMCG, electronics, and fashion, to rethink their media mix. With e-commerce penetration expected to jump from 25% in FY24 to 37% by FY30 as per the IBEF report, advertising spends on these platforms are projected to scale even faster. Analysts suggest that retail media could command over 20% of India’s total digital ad market by 2030.

A Reshaped Media Landscape

The implications for India’s advertising ecosystem are profound. Traditional digital duopoly players Google and Meta still command scale, but the entry of retail giants is fragmenting spends. For brands, the choice is less about “whether” to advertise on Amazon or Flipkart and more about “how much” to allocate in order to capture consumers at the point of intent.

As India races toward becoming the world’s second-largest online consumer market with 600 million shoppers by 2030, says Grab On report, retail media is set to be the fastest-growing channel. Amazon and Flipkart’s FY25 numbers signal that we are only at the beginning of this pivot. The clear signal for advertisers is that e-commerce has evolved beyond sales, now standing at the very core of digital ad planning.

(Published in Exchange4Media)