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TWILIGHT ZONE – Is it time to write a requiem for India’s high streets, or will the customer keep coming back?

April 28, 2003

    For more than four centuries now, Delhi's Chandni Chowk has retained its charm. Nothing quite matches its smells and sounds. When French physician Francis Bernier visited India way back in 1663, in Chandni Chowk he found shops selling fruits from Kashgar in Afghanistan, gold and silk brocades from Varanasi and Surat, jewellery and wine. He noticed the kahva khanas - tea houses where the locals would gather to sip the brew and talk about the events du jour. Bernier labelled Chandni Chowk as the most important commercial centre of the East. Its pre-eminence continued till the 1930s, when…

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Roundtable Discussion: Reverse Supply Chain

January 15, 2003

Participants: Karen Peterson, Vice-President and Research Director, Gartner. C Glenn Mauney, Senior Vice-President, Manufacturing Services, Genco Distribution Systems. Mike Nardella, Senior Vice-President, Logistics, ReturnBuy Inc. Devangshu Dutta, Director, Creatnet Services Ltd. In recent years, "reverse supply chain/logistics" has assumed much importance in supply chain management. We invited experts in supply chain management to give their views on various issues related to reverse supply chain/logistics. Some of the issues that were discussed include why companies are giving so much importance to reverse supply chain/logistics? Do companies need to change their existing supply chain management systems to implement reverse supply chain/logistics? On…

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How Efficient is Your Reverse Supply Chain?

January 2, 2003

Companies spend more time and money in fine-tuning their forward supply chains while ignoring their backward supply chains. However, in today's competitive business environment when there is both external and internal pressure, companies can no longer ignore reverse supply chains. Efficient reverse supply chains bring many benefits to the companies. However, reverse supply chains are different from forward supply chains and most of the existing forward supply chains are not designed to handle reverse supply chains. In today's highly competitive business environment, the success of any business depends to a large extent on the efficiency of the supply chain. Competition…

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Indian exports in 2005: One of the seven missing wonders?

December 27, 2002

This is a brief note to share an impromptu impression (and some anguish) about our apparel exports that came up after reading a magazine article recently. But let me start by sharing quotes from that article: Quote 1: India is an ideal sourcing base...Company A has a global purchasing process in place, which helps to source from any best "QSTP base" (that’s quality, service, technology and price) across the globe. "Some of the Indian suppliers are providing the best QSTP", points out the vice-president of corporate affairs for Company A. Quote 2: Exports today make up 12-15 per cent of…

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Indian exports in 2005: One of the seven missing wonders?

December 13, 2002

By Devangshu Dutta, December 2002 This is a brief note to share an impromptu impression (and some anguish) about our apparel exports that came up after reading a magazine article recently. But let me start by sharing quotes from that article: Quote 1: India is an ideal sourcing base...Company A has a global purchasing process in place, which helps to source from any best "QSTP base" (that’s quality, service, technology and price) across the globe. "Some of the Indian suppliers are providing the best QSTP", points out the vice-president of corporate affairs for Company A. Quote 2: Exports today make…

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Wal-mart changes the game in India

September 17, 2002

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Developing Customer Loyalty

September 13, 2002

A few years ago when I was called upon to make a presentation about customer loyalty, I ran into this brick wall of, "Do loyalty programs work or don't they?" The way around the wall was to not look for a black or white answer. Some programs work and some don't. The difference, I found, was in the degree of impact on core operations (e.g. product selection, displays, pricing etc.) - i.e. how these were fine-tuned from the feedback and other information collection from the loyalty program. What was certainly clear is that we can clearly differentiate between loyalty that…

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Strengthening Textile Ties

May 28, 2002

Supply chain management in the ultra-competitive textiles and apparel markets is the theme for tommorow's 'Strongest Link' conference at Belfast's W5. Organised by the Northern Ireland Textiles & Apparel Association(NITA), the half-day conference will feature contributions from Harvard experts Frederick Abernathy and Daniel Weil, and New Delhi-based international consultant Devangshu Dutta. Local perspectives and case studies will be provided by David Reade of Desmonds and Ken Watson of the Industry Forum. Speaking ahead of tommorow's event , NITA director Linda McHugh said the conference would address the issues surrounding increased consumer and retailer demands. "Retailers are constantly demanding lower costs…

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W(H)ITHER B2Bs?

July 16, 2001

Read this article to Know how B2B are changing the e-commerce landscape Understand the intricacies in B2B strategies Be aware of what organizations should do to succeed in the marketplace Do B2B have a future, or are they bubbles waiting to burst? While the media and researchers offer conflicting views on this, without a doubt the dotcom bust has bust taken the sheen off net-based business models. New players are now treating a cautious path. But B2Bs are definitely here to stay. What should the players do to remain in the game? The press does play favorite…. sometimes! Dotcom obituaries…

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Supply Base Consolidation: A Step Too Far?

May 29, 2001

For many decades from the early 1900s onwards, retailers followed a 'trader' or 'merchant' model, largely buying from those suppliers who could provide the best prices. Of course other parameters were considered as well, such as desirability of the product, but price was the major driver. It was also rare for retailers to go out to look for suppliers - suppliers normally turned up at the merchant's doors to sell their wares. There was little, if any, strategy to selecting the 'supply base'. Retailers were much too busy building their presence in the market, opening new stores, acquiring new markets,…

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