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September 26, 2026
Kartikay Kashyap, Brand Wagon/Financial Express
25 September 2026
Walters Burger and Sweet Bengal could turn out to be the lynchpin of Speciality Restaurants’ expansion plan this year, helping it capture the fast-growing high-margin quick service restaurant (QSR) and cloud kitchen markets. Known for its sit down fine dining brands like Mainland China and Oh! Calcutta, Speciality Restaurants is working to expand a smaller selection of highly scalable brands. By aggressively rolling out physical stores alongside integrated cloud kitchens, like it has done across Mumbai and Pune, the 34-year old brand is looking to establish a massive delivery footprint with a highly optimised overhead.
Take designed-for-delivery Walters Burgers, for instance. Instead of offering massive, vertically stacked burgers that turn messy during delivery transit, it specialises in pairs of medium-sized, structurally sound gourmet burgers designed for a one-handed, mess-free eating experience.
This structural integrity makes it perfect for both high-volume delivery channels and curbside pickup.
Anjan Chatterjee, CMD, Speciality Restaurants, says Walters Burgers allows the company to “participate in the large and growing QSR/gourmet-burger opportunity through a format that is scalable and can address a younger consumer base”.
For its part, Sweet Bengal, rooted in Bengali culinary heritage, has a significant potential to take traditional sweets and gifting beyond their existing markets.
“Together, they demonstrate that our expansion strategy is not dependent on one format or one price point,” Chatterjee says. “We are building a portfolio across occasions ― from everyday consumption and affordable indulgence to premium dining and traditional gifting ― while leveraging the strength of our existing brands.”
As the food industry grapples with ingredient inflation, high cost of fuel and slowing discretionary spending, the company’s expansion strategy is going to be “cautious and sustainable”. It will open 20-25 new outlets every year.
Devangshu Dutta, founder, Third Eyesight, believes that Speciality Restaurants’ multi-brand portfolio spanning diverse cuisines, price points and formats has given it the opportunity to diversify risk during these uncertain times. “Restaurants are vulnerable to fashionability and economic swings like other discretionary, lifestyle businesses. Catering to varied dining occasions ― from casual impulse buys to premium dining ― the company has a wide consumer base, with a cushion against changing consumer preferences,” says Dutta.
Starting his journey in 1992 with a 40-seater dining outlet, Only Fish (now Oh! Calcutta), in Mumbai, the company’s house of brands now includes Asian and Oriental offerings Mainland China, Asia Kitchen, GONG and HAKA; North Indian and royal Mughal flavours Riyasat and Sigree, and buffet formats Global Grill and Flame & Grill. It launched Siciliana earlier this year to offer Italian flavours. In June, Chatterjee’s son Avik took over as CEO and currently holds the reins of its expansion engine.
Recipe for success
Speciality Restaurants operates 118 outlets and has a large presence in the Eastern and Western parts of the country. It operates Oh! Calcutta and Mainland China in Delhi and is planning to launch Gong in Vasant Kunj, Delhi, soon. The Kolkata-based company sees opportunities across markets like the National Capital Region, Chandigarh, Jaipur, Lucknow, among others. “Our expansion will remain market-led rather than driven by geographical presence. With a diversified portfolio, we have the flexibility to identify the right brand and format for the right market,” says Chatterjee.
But operating a disparate range of brands has its own set of challenges. “Managing separate supply chains for vastly different cuisines introduces complexity and cost,” says Third Eyesight’s Dutta.
Also, every new brand entails developing a separate brand identity. “They cannot follow the same marketing playbook for every brand,” says Ankur Bisen, senior partner, The Knowledge Company.
One might argue that many FMCG companies also have a large portfolio of brands, addressing the needs of different cohorts. But Bisen says product segments and services segments have different business realities. “The fixed cost is fairly low in the case of product companies which is why large FMCG companies can launch or manage multiple brands simultaneously. But the fixed cost in the food services sector is relatively high,” he shares.
Ken Research estimates that India’s food services market was around ₹7.1 lakh crore in 2025 and is expected to grow at a CAGR of 7.7% to touch ₹11.9 lakh crore by 2032. QSR chain majors Jubilant FoodWorks, Devyani International, Sapphire Foods India, Westlife Foodworld and Restaurant Brands Asia dominate the sector.
But Speciality Restaurants proposition of a diverse set of cuisines and formats targeting different sets of consumers might actually be its trump card. Brand building is Speciality Restaurants’ forte, says Naresh Gupta, CSO & managing partner, Bang In The Middle, and it also knows the formula to scale.
(Published in Brand Wagon / Financial Express)
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July 20, 2026
Kartikay Kashyap, Financial Express / Brandwagon
30 July 2026
Wendy’s first foray into India’s quick service restaurant (QSR) market in 2015 remained a non-starter. Sierra Nevada Restaurants, the then master franchisee, could not scale its retail presence beyond four conventional restaurants concentrated largely in Delhi-NCR. This limited physical availability, brand awareness and ordering frequency.
Ten years on and under a new master franchisee Rebel Foods since 2023, Wendy’s seems to have turned over a new leaf. With more than 250 stores, and ₹200 crore in revenues, the brand wants to be the one-stop destination for the younger generation where consumers come together to celebrate food, music and a sense of community. “The longer-term ambition is to expand to approximately 500 locations by 2028 through a combination of delivery kitchens and physical restaurants,” says Joy Bamania, brand head, Wendy’s India.
As a first step, Rebel Foods recently opened what it calls its “dynamic cultural flagship store” in Delhi’s vibrant student hub of Hudson Lane, GTB Nagar. The two-level youth-centric space blends food, music and anime, offering fans experiences like live rap battles, meet-and-greets, and specialised menu items like the signature Teriyaki Burger range.
“It has been designed to be livelier, more youthful and visually engaging—an Instagram-worthy space. It is a physical expression of how we want consumers to experience Wendy’s in India: bold, fun, culturally relevant and full of energy,” says Bamania.
Even before taking over Wendy’s operations Rebel Foods had been managing its delivery-only cloud kitchens since 2020 and was familiar with the brand’s DNA and what was required to mount a serious challenge in the ₹15,000-plus crore organised burger restaurants market in the country. The low capex delivery-only model has helped to improve its gross margins, but taking on established brands like McDonalds, KFC and Burger King would be a completely new ball game.
Is the latecomer up to a second bout in the ring?
New, improved
Wendy’s has at least three things going against it. It arrived late on India’s shores and couldn’t really stand apart during its last outing. “No matter how big a global brand you are, you need to stand out in the clutter,” says Devangshu Dutta, founder & CEO, Third Eyesight.
So while McDonald’s is the kid-first family restaurant, Burger King is intentionally “imperfect” and rides on humour, pop-culture moments, and viral marketing. Wendy’s, say experts, had no differentiation than just being a global brand.
Its premium pricing was another bugbear. In its first foray, Wendy’s tried to justify its higher prices saying its ingredients were better than that offered by the rest of the pack. So while the price of a Wendy’s entry level burger was ₹100, McDonald’s retailed one at half that price. “In the QSR business, you have to get your price right. There is nothing ‘premium’ in that space,” says Ankur Bisen, senior partner, The Knowledge Company. Rebel Foods addressed these problems with four fundamental shifts.
First, it used the existing technology, kitchen and supply-chain infrastructure to rapidly expand Wendy’s beyond Delhi-NCR. Second, it built a stronger and more accessible value architecture while introducing flavours suited to Indian preferences. Third, it created an omnichannel model in which cloud kitchens delivered reach and convenience, while selected dine-in restaurants built visibility and deeper brand experiences. Finally, it adopted a data-led approach to menu development, pricing, consumer feedback and operational performance.
Rebel Foods became Wendy’s master franchisee in India in 2023. At that stage, Wendy’s had approximately 90 locations across 19 cities. By March 2025, the brand had reached 200 locations across more than 50 cities, including 15 dine-in restaurants.
“The fivefold revenue growth has consequently not come from one product or campaign. It is the result of wider distribution, sharper value, continuous menu innovation, stronger operational execution and a much clearer proposition for the Indian consumer,” says Bamania.
(Published in Financial Express)
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July 13, 2026
Viveat Susan Pinto, S Shanthi (Financial Express)
13 July 2026
India’s new-age coffee chains are accelerating expansion despite continuing losses, as investors bet that the country’s under-penetrated branded cafe market can deliver long-term growth.
Third Wave Coffee plans to open 100 cafes this financial year while targeting company-wide break-even. Blue Tokai aims to expand from 240 outlets to 800 by FY30 and is preparing for an eventual public listing. Nothing Before Coffee (NBC), which has grown to 114 cafes across 45 cities, plans to more than double its network over the next two years.
The expansion comes even as profitability remains elusive. Investors, however, are increasingly prioritising store-level economics over headline profits, arguing that India’s cafe market is still in its early stages of growth.
“The earlier failures in the cafe segment were largely capital-discipline failures, not failures of the category itself,” said Vish Narain, managing partner at Pulsar Capital, which is backing Blue Tokai’s international expansion.
“Chains expanded store count before proving unit economics. Investors today understand that India’s per-capita coffee consumption is still in its early stages. They are reading past shutdowns as wrong execution, not wrong thesis,” he said.
Dissecting the Balance Sheets
The numbers highlight the challenge.
Heissette Beverages, the parent of Third Wave Coffee, accumulated losses of Rs 320 crore between FY21 and FY25, while total assets stood at Rs 538 crore at the end of FY25, according to Tracxn. Muhavra Enterprises, Blue Tokai’s parent, reported accumulated losses of Rs 175 crore over the same period, with total assets of nearly Rs 370 crore. Financials for FY26 are not yet available with Tracxn.
NBC accumulated losses of nearly Rs 3 crore over FY24 and FY25 against total assets of Rs 18 crore. Mumbai-based premium chain Subko Coffee, with 16 outlets in India and one in Dubai, posted losses of Rs 45 crore over five years, while total assets stood at Rs 61 crore at the end of FY25.
Third Wave Coffee said around 90% of its outlets are Ebitda-positive and expects to achieve company-wide break-even during FY27. Blue Tokai, backed by Verlinvest, is targeting profitability by March 2028.
NBC declined to specify a profitability timeline but said it has adopted a franchisee-invested, company-operated (FICO) model to reduce cash burn while retaining operational control.
“FICO lets us expand quickly with franchisee capital while keeping operational control,” said Ankesh Jain, co-founder and chief executive officer, Nothing Before Coffee.
Structural Shifts
Experts attribute the investor interest partly to improving outlet economics as operators shift from large dine-in formats to compact grab-and-go and cloud-kitchen models.
“These formats materially cut capex per outlet and shrink payback timelines, making the category venture-fundable rather than just a slow-and-steady, self-funded business,” said Krishna Dev Pathak, investment banker and advisor to early-stage startups.
Lower capital requirements have strengthened unit economics, reinforcing investor confidence despite delayed company-level profitability.
Investors are also betting on a broader shift in consumer behaviour. Anuj Kejriwal, chief executive officer and managing director of Anarock Retail, said rising incomes, urbanisation and changing preferences are gradually moving India from “a tea economy to a coffee economy”. The shift is widening the addressable market for organised coffee chains beyond the metros into smaller cities.
Consumers increasingly use cafes as workspaces, meeting points and all-day dining destinations, prompting chains to diversify into food, desserts, packaged coffee, vending solutions and merchandise.
“The cafe model is now well established as part of consumers’ lifestyles,” said Devangshu Dutta, founder and chief executive of retail consultancy Third Eyesight.
Challenges remain. Rentals in premium locations have surged, coffee prices remain volatile, and labour and supply-chain costs continue to pressure margins.
For now, investors appear willing to fund rapid expansion, betting that disciplined execution and improving unit economics will eventually turn India’s cafe boom into a profitable business.
(Published in Financial Express)
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August 19, 2024
Ratna Bhushan, Economic Times
New Delhi, 19 August 2024
Close to a dozen small to mid-sized global cafes and restaurant brands have either entered India in the past two quarters or are in talks with local players at a time when large global chains are seeing sharp decline in same store sales and growth.
Mid-sized global chains are making investments even in a modest range of Rs. 20-30 crore to tap select cities and intend to keep store counts under about 30 to stay profitable on each store. This is in contrast to earlier times when cafes and chains entered India with mega deals and investment plans, executives said.
Belgian bakery Le Pain Quotidien, French patisserie chain Laduree, UK’s JD Wetherspoon and Frank HotDogs are among those to have inked collaborations with Indian partners, while newer homegrown ones such as Harley’s, Paper & Pie, abCoffee and First Coffee are expanding with first-time investors and mid-rung store rollouts.
“A combination of factors is driving this change of newer, smaller launches,” said Devangshu Dutta, chief executive of retail consultancy Third Eyesight. “There are niches the newer chains are addressing as consumers’ choices evolve and get more specific. Also, there’s a broadening of a wealth base in India leading to mid-sized business houses having capability to invest and willingness to try out newer segments,” he said.
With the big-bang launches in food services drying up, there’s been a mushrooming of small deals that is expected to surge.
Bake & Brew, which has inked a master franchise agreement with Belgian bakery chain Le Pain Quotidien to re-enter India, is investing Rs 35 crore in the first year. “We’ll start in metros and may expand to smaller towns later. We also see potential in travel retail, airports and larger train stations,” Annick Van Overstraeten, chief executive of Le Pain Quotidien, told ET. Bake & Brew is backed by the Nalanda group with core business interests in automotive metal parts.
Earlier this month, the French patisserie chain Laduree said it was launching its cafe at Ritz-Carlton, Pune, in collaboration with CK Israni Group which has business interests in home decor and construction. Its Managing Director Chandni Nath Israni said in a statement that the CK Israni group planned to expand Laduree’s presence across other Indian cities.
Experimenting in newer cuisines is also driving the change. “Our decision to expand in India stems from a deep appreciation for variety and a passion for bold flavours. We see great potential in the Indian market,” said Benjamin Attal, founder of US chain Franks Hot Dog.
Smaller and newer homegrown chains, in contrast, are expanding, backed by mid-ticket investors and business houses, many of whom are foraying into food services for the first time.
Last week Brigade Group, a realtor, announced a partnership with specialty coffee chain abCoffee to set up six outlets within Brigade properties.
“We partnered with abCoffee to enhance the F&B offerings at our office parks. abCoffee is able to retrofit into operational buildings without requiring additional water or gas points,” Arvind Rao, vice president – commercial business, Brigade Group, said.
Specialty coffee startup First Coffee plans to open 35 stores by 2024-end “focused on delivery and minimalist store aesthetic,” according to a company statement, to sell flavoured coffees, cold brews and bubble teas.
(Published in Economic Times)
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August 19, 2024
Sagar Malviya & Faizan Haidar, Economic Times
19 August 2024, Mumbai/New Delhi
About a dozen listed lifestyle, grocery retailers and quick-service restaurants (QSRs) reduced their employee count by nearly 26,000 in FY24, retreating from the hiring spree of the past two financial years after they slowed down store expansion rate amid weakening demand.
According to their latest annual reports, the reduction was completely led by five retailers – Reliance Industries’ retail arm, Titan, Raymond, Page and Spencers – which saw their combined workforce decline 17% or by 52,000 people. The staff count was across permanent and contractual employees and adjusted for attrition in the retail segment, the second largest employer after agriculture. These retailers had a combined workforce of 429,000 people in FY24 compared to 455,000 employees a year ago.
“There is a shortage of talent and we are trying to tie up with universities so that the industry has the option to hire. Some companies might have reduced staff due to shutting of some business, but companies like Shoppers Stop and Trent continue to expand and will require staff,” said Kumar Rajagopalan, CEO of Retailers Association of India that represents organised retailers in the country.
Consumers had started reducing non-essential spending such as that on apparel, lifestyle products, electronics and dining out since Diwali 2022 due to inflation, increase in interest rates, job losses in sectors like startups and IT, and an overall slowdown in the economy. India’s retail sales expansion slowed to 4% last year after a surge in spending across segments-from clothes to cars-in the post-pandemic period, triggered by revenge shopping.
RIL in its annual report said the overall voluntary separations in FY24 were lower than FY23 and the retail industry typically has a high employee turnover rate, especially in store operations.
“Store productivity usually happens in cycles and we have seen consumers unleash their spending post pandemic, which led to retailers expanding their network or square footage. However, if some of the stores are unviable, then management teams are now highly objective, even ruthless, and will shut stores,” said Devangshu Dutta, founder of retail consulting firm Third Eyesight. “In addition, any company planning to list would like to have healthy and lean operations, although we cannot pin-point it to Reliance in this case.”
Weak sales saw these retailers having the slowest pace of store expansions in at least five years at 9%. The retail sector took 7.1 million square feet of space across top eight cities in 2023, which is expected to dip to 6-6.5 million sq ft in 2024, according to commercial real estate services firm CBRE.
“There’s an enormous management bandwidth requirement to just get this entire ship running in the right trajectory, right direction, and with the relevant speed. We are thinking about what this company will be 10 years from now. And hence, if you want to reach there in a nice way without too much damage or bruises, then what is the kind of talent we need to have today in the next 2 years, in the next 3 years?” Avenue Supermarts CEO & MD Neville Noronha asked investors.
(Published in Economic Times)
