admin
February 14, 2026
This episode of theUpStreamlife is a freewheeling conversation between Vishal Krishna and Devangshu Dutta, founder of Third Eyesight, with insights into the growth of modern retail and consumption in India, brand building and M&A, the balance of power between brands and retailers/platforms, sustainability vs growth and many other aspects, and is well-suited for founders and teams who want to be building for the long run in India.
admin
February 6, 2026
Anees Hussain and Kartikay Kashyap, Financial Express / Brand Wagon
6 February 2026
Swiggy Instamart’s Noice has consciously rejected every aesthetic that defines platform house brands. Its visual identity doesn’t sport minimalist colours or whites, no clean sans-serif, no ‘discount alternative’ signalling. Instead it uses Indian truck art inspired design with neon colours and bold text. That design architecture also personifies Swiggy’s big gamble.
Noice isn’t just a private label chasing margin expansion. It’s a differentiation play by a company that’s losing ground in a war in which being faster and cheaper is no longer enough. Early data suggests that Noice is finding traction. In namkeens, sweets, and western snacks, Noice holds a 4.4% market share on Instamart as of December 2025, competing against category leaders like Haldiram’s (16.7%) and Lay’s (9%), according to 1digitalstack.ai. This segment generated between ₹41-60 crore per month in the September-December period, with Noice’s share translating to roughly ₹1.8-2.6 crore a month. In beverages (fruit juice, mocktails, energy drinks, tea, coffee and soda), Noice more than doubled its platform sales share -from 2.6% in July to 5.8% by December. The brand now ranks 12th overall, ahead of Coolberg and gaining on established players. Category leader Real’s share fell from 12.3% to 9.5% over the same period. The beverage category generated ₹13,920.3 crore per month during July-December, with Noice’s December share of 5.8% representing about ₹88 lakh in monthly sales. Modest but shows velocity.
Bhushan Kadam, senior vice president, White Rivers Media, says the platform enjoys certain struc-tural advantages: “Swiggy has a credible shot at building Noice into a meaningful private label play because quick commerce (q-commerce) in India is still in a high-growth phase and Swiggy already has the scale, infrastructure, and customer base to drive repeat consumption.”
Swiggy’s own performance with private labels on q-commerce has been positive. Its Supreme Harvest brand, spanning pulses, oils, spices, and dry fruits has achieved just over 20% platform penetration, accord-ing to 1digitalstack.ai. The broader private label landscape offers both encouragement and caution. Tata Digital-owned BigBasket (BB) remains the clear winner, with private labels accounting for nearly 33% of its total revenue. But BB has a crucial advantage: Sourcing infrastructure inherited from Tata’s retail operations that provides scale – and supply chain depth that pure-play q-commerce platforms are still only building.
Noice isn’t Swiggy’s first experiment with owned brands. In May 2025, the company sold its cloud kitchen brands – The Bowl Company, Homely, Soul Rasa, Istah – to Kouzina Food Tech after years of trying to operate its own restaurants. Those brands required Swiggy to manage kitchens, hire chefs, and compete with thousands of independent restaurants. Unit economics never worked out.
Noice represents a fundamentally different model. Instead of large manufacturers optimised for extended shelf lives, Noice works with regional food makers producing in small batches. Launched mid last year with 200 SKUs across 40 manufacturers, it has expanded to over 350 products from 60 makers across 20-plus categories. Packaged versions of items like paneer and rasgullas from the mithai shop fail to resonate with consumers because they might use preservatives and taste artificial. Other offerings include biscuits made with butter instead of margarine, Punjabi lassi with seven-day shelf life delivered everyday like milk.
“Noice seems to be purpose-built for q-commerce: Impulse driven categories, low switching costs and algorithmic discovery. That alone fixes the biggest flaw of Swiggy’s past private label experiment,” says Ankur Sharma, cofounder, Brandshark. It is trying to do things for which customers come back to the platform – “products that are not there on any other platform”, adds Satish Meena, advisor, Datum Intelligence.
Uphill climb
Unlike other private label brands owned by Blinkit and Zepto who largely deal in non-perishable products, Swiggy-owned-Noice currently has a 50-50 split between perishable and non-perishable categories. Perishable products fetch 25-45% margins compared to 15-25% on non-perishable private labels and just 10-15% on third-party FMCG brands. Short shelf lives that enable freshness also mean higher wastage risk if demand forecasting fails. The solution Swiggy is testing hinges on shifting the capex risk entirely to small manufacturers while using its distribution scale as a leverage.
That apart, competition in q-commerce has intensified sharply over the past year. Reliance Retail’s JioMart, Flipkart Minutes, and Amazon Now have entered meaningfully with aggressive pricing. Zepto slashed minimum order values and waived customer fees at ₹149. Swiggy waived platform fees – but only on higher-value baskets at ₹299, essentially ceding low-AOV (average order value) products that drive frequency. In the meantime, market leader Blinkit’s gross order value reached nearly twice that of Instamart’s.
In q-commerce’s brutal pricing war, it is execution that will determine if Noice becomes a genuine differentiator or just another private label. “Proving Noice is not ‘just another’ private label would be the biggest challenge for the company,” says Devangshu Dutta,, founder and CEO, Third Eyesight.
(Published in Financial Express/Brand Wagon)
admin
February 2, 2026
Sakshi Sadashiv, MINT
Bengaluru, 02 Feb 2026
BRND.ME, a roll-up commerce company, expects to complete its reverse flip (change of headquarters) from Singapore to India by March, clearing a key regulatory hurdle as it prepares to tap Indian public markets with an IPO.
Despite the rise of private labels from quick-commerce giants such as Swiggy Instamart and Zepto, CEO Ananth Narayanan remains confident. He argues that BRND.ME’s core categories—spanning complex, value-added products such as specialized haircare and niche party supplies—possess a level of brand loyalty and complexity that is difficult for generic retail labels to replicate. While private labels are currently displacing national brands in high-frequency, simple categories like dairy and staples, Narayanan believes the company’s core categories remain protected from this encroachment as they drive searches.
Having shifted its strategy from aggressive acquisitions to organic scaling, the company is now doubling down on its four largest brands: MyFitness (peanut butter), Botanic Hearth (haircare), Majestic Pure (aromatherapy), and PartyPropz (celebration supplies).
About 10-15% of BRND.ME’s India business currently comes from quick commerce, a channel the company plans to scale, Narayanan said. The company is the leader in party supplies on quick-commerce platforms, benefiting from impulse-driven demand. “People forget birthdays and anniversaries, so it’s a classic category to build a brand on quick commerce,” he said. The category contributes about ₹200 crore of revenue. The company also leads the peanut butter category through MyFitness, with a 30% market share on all quick commerce platforms and annual revenue of ₹270 crore.
The company’s revenue run rate stands at about $200 million. Male consumers worried about male-pattern baldness now account for about 35% of haircare sales. The company aims for a 10-fold jump in aromatherapy and haircare sales from $6 million to $60 million within four years, led by Majestic Pure and Botanic Hearth.
Drawing on his experience running Myntra, Narayanan said that private labels typically have a ceiling. “Even when we pushed hard on private labels at Myntra, they never went beyond 25-30% of the overall portfolio. That tends to remain the case as the categories we operate in are very hard to displace because we drive searches.”
This dynamic is already visible across several quick-commerce categories. The peanut butter segment is heavily consolidated on Blinkit, with Pintola and MyFitness together accounting for about 73% of sales, according to data from Datum Intelligence. Similar patterns have emerged in other categories. Blinkit’s popcorn segment, for instance, has rapidly consolidated into a duopoly, with 4700BC and Act II controlling 99% of sales.
Private labels muscling in
While Blinkit has consciously avoided launching private-label products on its platform, Swiggy has done so through Noice, and Zepto through Relish and Daily Good. For established brands, these private labels are becoming harder to ignore. Swiggy has scaled Noice aggressively, expanding the portfolio from about 200 to 350 stock keeping units (SKUs) and onboarding more manufacturing partners while moving beyond staples into categories such as beverages and ready-to-cook foods. These products are aimed at delivering significantly higher margins of 35-40%, compared with 10-15% on third-party brands, Mint reported earlier.
Private labels now contribute an estimated 6-8% of quick-commerce sales, up from 1-2% two years ago, according to data from 1digitalstack.ai, though penetration in perishables remains limited because of supply-chain complexity and quality concerns. A broader push into fresh categories could lift private-label share to 10-15%. Noice has already captured 3.4% of wafer sales and 1.9% of biscuit sales on the platform within months of its launch, according to 1digitalstack.ai data. The two categories are dominated by Lay’s and Britannia, which have a market share of about 35% each in their respective segments.
Zepto’s private-label push spans multiple everyday categories, including Relish for meat products, Daily Good for staples, Chyll for ice cubes and juices, and Aaha! for snacks, sweets, cereals and batters.
This growing presence creates a structural ‘trap’ for digital-first brands. Devangshu Dutta, chief executive at Third Eyesight, a consultancy firm, said, “Brands that are overly dependent on a single sales platform remain structurally vulnerable to being replaced by the platform’s own private labels, which are designed to capitalise on product opportunities that already have proven demand.” Platforms, he explained, tend to dominate high-frequency purchases, often undercutting brands on both price and visibility.
Persistently high online customer acquisition costs add to the pressure, particularly if the customer relationship is owned by the platform rather than the brand. “This has been one of the significant friction points for all digital-only brands, and weighs especially heavily on companies that have online-heavy portfolios with multiple brands in play,” Dutta added.
(Published in Mint)
admin
January 7, 2026
Writankar Mukherjee & Shabori Das, Economic Times / Brand Equity
7 January 2026
There’s a renewed sparkle in the adage ‘Old is Gold’ at India’s biggest conglomerate Reliance. Banking on Indians’ nostalgia, it is hawking and reviving labels that once defined everyday life, Campa and BPL among them, to set its consumer venture’s cash registers ringing.
What started with sales of Rs. 3,000 crore in FY24, Reliance Industries’ fast-moving consumer goods (FMCG) business quickly accelerated towards Rs. 11,500 crore the following year. With a staggering Rs. 5,400 crore posted in the July to September FY26 quarter alone, the revival story is clearly striking a chord with consumers. But Campa, already the largest contributor to the Reliance Industries’ FMCG business, is only the beginning.
The company is injecting fresh life into acquisition of legacy brands such as Ravalgaon in confectionery and Velvette in personal care. Reliance is applying the same formula to the consumer electronics business, covering televisions, refrigerators and washing machines. Once a staple of Indian households, Kelvinator and BPL are being reintroduced.
Strategy Rings a Bell?
Driving this revival is a strategy Reliance knows well: aggressive pricing that is often 20 to 30% lower than competitors, offering generous trade margins to woo retailers, and a rapid expansion of distribution from its own stores to kiranas and local outlets, alongside local sourcing and an expanding product portfolio.
It’s a playbook that once created waves in the telecom market; this time, however, it comes with a generous dose of nostalgia.
The path ahead though may not be easy. While Campa may have yielded results in a category linked to instant gratification, electronics is a high-ticket, long-term purchase. Marketers are debating whether consumers in their 20s and 30s—spoilt for choice by global brands—would choose a Kelvinator refrigerator, a BPL TV or a Velvette shower gel over LG, Samsung, Dove or Fiama.
Deep Pockets and Retail Muscle
Reliance, experts say, has two advantages— its balance sheet and strong market presence with its own retail stores. “Reliance has the intent to dominate a market in whatever business it enters. Their brands in FMCG and electronics too have a more-than-decent chance of surviving and thriving,” says Devangshu Dutta, founder and chief executive of Third Eyesight, a consultancy in consumer space.
“As long as they have capital and management capability, they may cut their teeth,” he says.
The company is approaching the FMCG and electronics businesses in startup mode, but with deep pockets. As a Reliance executive explains, the strategy is to invest and invest more, gain market share, continue to absorb losses and after achieving scale, drive efficiencies to generate profit.
The path has been carved out. Reliance Consumer Products (RCPL), the FMCG business entity and what started as a unit of Reliance Retail Ventures, is now a direct subsidiary of Reliance Industries. This shift will help the company raise funds independently and eventually launch an initial public offering (IPO), and drive valuation independent of retail. The electronic business may follow suit as it grows in scale.
Reliance did not respond to Brand Equity’s queries.
Electronics: A Tough Play
Industry executives say the electronics foray will not be an easy battle against international brands. Global brands enjoy strong appeal in the Indian market, and companies such as LG, Samsung and Sony have been present for over two decades, cementing their position. Even the newer ones like Haier and Voltas Beko are rapidly gaining market share.
Pulkit Baid, director of the electronics retail chain Great Eastern Retail, says that unlike the cola industry, where two large players (Coca-Cola and PepsiCo) dominate, consumer durables are highly fragmented. “Kelvinator enjoys the brand heritage of an Ambassador car. But we will have to see if the brand is welcomed by Gen Z with the same euphoria as Campa.”
Industry veteran Deba Ghoshal notes that very few legacy brands have been able to withstand the onslaught of new-age brands in consumer electronics. Voltas (from the Tatas) and Godrej are exceptions, he adds.
“Reliance Retail has the strategic foresight to re-establish legacy brands in consumer durables space, instead of chasing a standalone private label business,” adds Ghoshal. “There is a strong opportunity in BPL and Kelvinator, provided they are re-launched with strong value and engaging emotive hooks, and not restricted to being a price warrior. Reliance has the capability; it just needs the right strategy.”
Reliance is readying campaigns for BPL and Kelvinator to connect with the younger consumers. The company is planning to re-launch them beyond Reliance Retail stores—targeting regional retail chains and e-commerce platforms and expanding quickly into smaller towns. With India’s electronics penetration still low—15 to 18% for flat-panel TVs, 40% for refrigerators, 20% for washing machines and less than 10% for air conditioners (ACs)—Reliance has substantial headroom for growth.
Angshuman Bhattacharya, partner and national leader for consumer products and retail at EY India, says Reliance may focus on tier two and three cities. “These markets have been a low priority for the Samsungs and LGs because they want to play in the premium segment where margins are higher. That is where Reliance may expand the market. It requires a lot of capital in terms of inventories and distribution, and Reliance has the ability and potential to do so.”
FMCG: Ball is Rolling
The FMCG push is gaining strong momentum. Reliance plans to double its distribution to three million outlets this fiscal.
Over the next three years, it looks to invest Rs. 40,000 crore to create Asia’s largest integrated food parks and has already invested Rs. 3,000 crore in manufacturing.
Isha Ambani, who spearheads Reliance’s retail and FMCG businesses, drew attention to Campa’s comeback at the company’s AGM in August: “Campa-Cola now holds double-digit market share across many states, breaking a 30-year MNC duopoly of Coca-Cola and PepsiCo. Campa Energy gained two million social media followers in just 90 days.”
Her target is bold: To reach Rs. 1 lakh crore in FMCG revenue within five years and become India’s largest FMCG company with a global presence.
Market watchers say such high ambitions require high investments. Kannan Sitaram, co-founder and partner at venture capital firm Fireside Ventures, said a company like Hindustan Unilever would set aside at least `30-40 crore to launch a brand. “Advertising and marketing alone would take up more than half of that. And when you are re-launching a brand which has not been around for a long while, the spending tends to be 25 to 30% higher in the initial three to four months,” he says.
Yet, analysts believe Reliance is in the consumer brands business for the long term. Bhattacharya says whatever Reliance has learned in this short time is meaningful and serious, something nobody else has managed.
Mover and Shaker
Competitors, including Tata Consumer Products, Dabur and PepsiCo’s largest bottler in India Varun Beverages, have acknowledged the turbulence created by Reliance in the FMCG sector. But the industry hopes low penetration levels will ensure there is room for everyone.
Varun Beverages chairman Ravi Jaipuria did not mince his words in the company’s latest earnings call in October-end: “They (Reliance) have woken all of us up and we are becoming more attentive… it is a very healthy sign for the country because our per capita consumption is so low that in the next five to 10 years, this market may double or triple…there is a huge room, and we see only positives in this.”
The revival of legacy brands and aggressive push into FMCG and consumer electronics indicates that Reliance is preparing for the long haul. In this fight driven by nostalgia, competitive pricing, deep pockets and distribution muscle, the battle for shelf space has just begun.
(Published in Economic Times/Brand Equity)
admin
December 29, 2025
Yash Bhatia, Impact Magazine
29 December 2025
App, Tap, Pay and Zoom it’s delivered – that is Quick commerce for you. And in India, the narrative has so far been defined by speed, scale, high SKU counts, and the dominance of dark stores. Last week, however, Instamart nudged that model by opening an experiential store in Gurugram, allowing consumers to see and feel select products available on the platform.
The Bengaluru-based company has positioned the outlet not as a conventional retail store, but as a compact experiential format with a sharply curated assortment of around 100–200 SKUs, compared to the 15,000–20,000 SKUs typically housed in a dark store. Spanning roughly 400 sq. ft., the space is about one-tenth the size of a standard 4,000 sq. ft. dark store.
Under this model, sales proceeds are paid directly to sellers. This differs from Instamart’s regular arrangement, where payments are routed through the platform and later settled with sellers after deducting the platform’s share. IMPACT reached out to Instamart for further details, but the company declined to comment.
Sources close to the development say that Instamart has enabled sellers to open branded experiential stores in and around residential societies as part of a targeted consumer experiment. These are not conventional retail outlets, but compact experiential formats with a highly curated SKU assortment, focused on categories where consumers prefer to assess the products first-hand before purchasing, such as fresh fruits, vegetables, pulses, new product launches, and selected D2C brands. The initiative is largely centred on fresh categories and allows sellers to experiment with Instamart’s branding and service ecosystem.
Devangshu Dutta, Founder, Third Eyesight, a retail consultancy firm, says that physical presence plays a vital role in anchoring trust, particularly in premium products, groceries, and fresh produce. “Experiencing a product or brand physically can significantly enhance perceived value and help create stickiness. For this reason, offline stores continue to remain integral to the consumer products sector,” he explains.
Built on the promise of speed and convenience, quick commerce brands have come under growing scrutiny for quality and hygiene lapses at dark stores. Over the past year, several reports have flagged issues ranging from poor storage conditions and compromised freshness to the sale of expired or damaged products, particularly in food and grocery categories.
In some instances, regulatory inspections have led to licence suspensions after authorities identified hygiene violations at fulfilment centres. “Trust is what builds loyalty, and the shift is clearly moving from minutes to confidence,” says Shankar Shinde, Co-Founder, Aisles and Shelves, a behaviour-led brand consultancy in India. Shinde adds that the emergence of offline formats such as Instamart’s physical store aligns with this transition, particularly in grocery and fresh categories where consumers place a high premium on quality and consistency. “Physical touchpoints help reduce consumer anxiety, especially in a market like India, where shoppers still prefer hand-picked fresh produce such as fruits and vegetables,” he explains.
Against this backdrop, the opening of experiential centres could emerge as one way for quick commerce players to rebuild consumer trust by allowing shoppers to experience products in person before purchasing. IMPACT also reached out to Blinkit and Zepto for their views, but both declined to comment.
Kushal Bhatnagar, Associate Partner, Redseer Strategy Consultants, believes the move is aimed at unlocking incremental growth by tapping into offline-first consumers who are not yet active on quick commerce, while also catering to the offline purchase missions of existing quick commerce users. He notes that quick commerce currently reaches only about 75–80 million annual transacting users as of CY2025, even as over 90% of India’s grocery consumption continues to take place offline.
Beyond expanding reach, Bhatnagar sees offline formats as a way to address deeper trust barriers within the category. He adds that such formats can help deepen consumer confidence, particularly in categories where apprehensions around quality and freshness persist in quick commerce deliveries, concerns that are partly alleviated when consumers can experience products first-hand. Additionally, he points out that this approach benefits brands, especially emerging ones that are largely confined to quick commerce or a limited set of platforms, by giving them greater physical retail visibility without requiring heavy investment in traditional distribution networks.
Viewed through a financial lens, the move also carries implications for how quick commerce platforms justify value. Saurabh Parmar, fractional CMO, believes the initiative signals a shift from promise to performance, with a stronger emphasis on optimisation and a more realistic assessment of long-term value creation. He notes that while quick commerce has expanded into Tier 2 markets and seen growth in user numbers, these metrics alone still fall short of fully justifying current valuations. In this context, an offline presence becomes another lever to strengthen the overall business case.
At the same time, Parmar cautions that offline formats cannot replace the core proposition of quick commerce. He adds that experiential centres enhance brand credibility and make quick commerce feel closer to conventional retail, with the potential to eventually extend into other facets of e-commerce. However, he emphasises that quick commerce must continue to remain the frontline, as the sector’s valuations are fundamentally anchored in its speed-led proposition.
Retail experts, meanwhile, view physical touchpoints as a long-standing mechanism for building trust rather than a structural shift.
Dutta adds that such formats complement existing digital trust mechanisms such as delivery consistency, speed, ratings, and reviews by making brands feel tangible and accountable rather than abstract.
Bhatnagar notes that quick commerce currently has an average monthly transacting user base of around 40 million as of CY2025, leaving significant headroom for growth when compared to India’s overall e-commerce base of nearly 300 million active transacting users.
Beyond expanding the user base, he adds that experiential stores can also support wallet-share expansion across categories, which remains a key growth lever for the sector. “Non-grocery segments such as beauty and personal care, electronics, and fashion currently contribute about 25% of quick commerce GMV (Gross Merchandise Value), a share that is expected to rise further. Within groceries as well, platforms can drive incremental growth by building greater depth in fresh produce and staples,” Bhatnagar highlights.
From an operational perspective, however, the offline format is viewed more as a supporting layer than a core growth engine. Dutta sees Instamart’s offline presence as an experimental add-on rather than a replacement for its delivery-led model. The operating processes and economics differ significantly from those of quick commerce delivery, positioning physical formats as a complement to the speed proposition rather than an alternative. If the model proves viable and is backed by sufficient resources, it could eventually lead to a parallel scale-up of dark stores and experiential formats across different catchments.
For now, Instamart’s offline foray remains a tightly scoped experiment rather than a strategic pivot. Its significance lies less in square footage and more in what it signals about the evolving priorities of quick commerce. As the category matures, speed alone may no longer be sufficient to secure trust, loyalty, or long-term value. Experiential touchpoints, if deployed selectively, could help platforms bridge the gap between digital convenience and physical reassurance, particularly in categories where quality perception continues to remain fragile.
(Published in IMPACT)
