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May 23, 2025
By Kunal Purohit and Ananya Bhattacharya, Rest of World
Mumbai, India, 23 May 2025
Online retail continues to elude India’s richest man.
The Shein India app, launched by Mukesh Ambani’s Reliance Retail in partnership with the Chinese fast-fashion giant, has struggled to gain traction in a market where Amazon and Walmart have been fighting neck-to-neck for nearly a decade. Downloads for Shein India nosedived from 50,000 a day shortly after its launch in early February to 3,311 in early April, according to AppMagic, a U.S.-based app performance tracker.
In April, when U.S. tariffs hit China, the app saw renewed interest as it was in the news, but experts are unclear on whether this growth is sustainable.
“Unlike earlier times, now … [the] market is saturated with multiple options and offers, and user interest can quickly dwindle,” Yugal Joshi, partner at global research firm Everest Group, told Rest of World.
Kushal Bhatnagar of Indian consulting firm Redseer, however, sees the late-April spike as a healthy sign, given that Reliance has yet to run paid marketing campaigns for Shein.
Reliance Retail declined to respond to Rest of World’s queries about its partnership with Shein.
Reliance launched Shein for India five years after the original Shein app was banned in the country over border tensions with China. But the Shein that has returned is entirely separate from Shein’s global platform: Rather than selling made-in-China clothes and accessories directly to consumers, Shein now operates as a technology partner, while Reliance Retail handles the heavy lifting — from sourcing and manufacturing to distribution. All consumer data is managed by the Indian company.
The partnership is part of Ambani’s broader effort to overhaul his retail business, whose valuation fell to $50 billion in 2025 from $125 billion in 2022. Although the company has made a push into digital platforms like JioMart, Ajio, and most recently Shein India, the bulk of its retail revenue still comes from its 18,000 physical stores.
Lagging behind Amazon and Walmart-backed Flipkart, which together control nearly 60% of India’s e-commerce market, Reliance has spent years trying to break into the sector. Between 2020 and 2025, Ambani’s group acquired majority stakes in companies spanning digital services, online pharmaceuticals, and quick commerce. But the investments have yet to position Reliance as a serious challenger to Amazon and Flipkart.
Analysts say the Indian behemoth hopes to leverage Shein’s artificial intelligence-powered trendspotting and automated inventory systems to pursue an ambitious goal: capturing a major share of India’s e-commerce market, projected to hit $345 billion by 2030.
According to Kaustav Sengupta, director of insights at VisionNxt, an Indian government-funded initiative that uses AI to forecast fashion trends, such a model is likely to make good use of Reliance’s humongous customer data sets: more than 476 million subscribers for its Jio telecom brand, 300 million users for e-commerce platform JioMart, and 452 million subscribers for its news and entertainment portfolio, consisting of 63 channels, a streaming service, and digital news outlets.
“With these data points, Reliance wants to now sell fashion products, so all it needs is a system where it can feed all these data points,” Sengupta told Rest of World. He said the model would be able to predict best-selling products and suggest the right prices for them.
The original Shein app uses AI-driven models for intelligent warehousing and to spot customer trends before manufacturing a new product. It scales the manufacturing up or tweaks the designs based on the feedback. At any given time, the Shein website has a catalogue of more than 600,000 items. Its Indian iteration does not match up, according to reviews on the Google Play store. Several customer reviews for Reliance’s Shein app are critical of higher prices and reduced options. The app’s rating hovered at 2 out of 5 until February; in May, it climbed to 4.4, but reviews were still a mixed bag.
Reviews of the Indian app highlight the disparity with Shein’s global version, criticizing higher prices and a reduced selection of categories and styles.
As of April 25, Reliance Retail said only 12,000 products were live on Shein India, a stark contrast to the 600,000 items available on Shein’s global platforms. While Shein is reportedly set to debut on the London Stock Exchange this year, Ambani’s years-old promise to take Reliance Retail public remains unfulfilled.
Reliance Retail, which accounts for around 30% of the conglomerate’s overall business, is facing a slowdown in annual growth. Its sales rose just 7.9% in the fiscal year ending March 2025, down from 17.8% the previous year. Meanwhile, shares of rival Tata Group’s retail and fashion arm, Trent, have soared by 133%.
“Reliance would have looked at reviving that momentum and riding on it, while for Shein, adding India back on its portfolio of markets could be a plus point before its proposed public listing,” Devangshu Dutta, founder of Third Eyesight, a brand management consultancy that has worked with various global e-commerce brands including Ikea, told Rest of World.
A Reliance Retail official privy to information about its fast fashion expansion plans told Rest of World the partnership with Shein also hinges on global manufacturing ambitions as the Chinese company is trying to “source its products from other countries like India” to meet the “additional demand that is coming from newer markets.” Reliance Retail has tapped a network of small and midsize Indian manufacturers to locally source products, and its subsidiary Nextgen Fast Fashion Limited is leading the charge. “We need to first scale up our domestic manufacturing, before our partnership starts manufacturing for global markets. Let us see how that goes, first,” the official said, requesting anonymity as he is not authorized to share this information publicly.
India’s Gen Z population is at 377 million and counting, and their spending power is set to surpass $2 trillion by 2035, according to a 2024 report by Boston Consulting Group. Every fast-fashion retailer wants to capture this market, but it “is very new even for Reliance,” Rimjim Deka, founder of Indian fast-fashion platform Littlebox, told Rest of World.
Deka said smaller brands like hers “just see [a trend] and implement it,” which could take a large conglomerate months to do, by which time the trend may have lost relevance.
Reliance’s previous attempts to attract young shoppers with clothing brands like Foundry and Yousta failed to find much success. Anandita Bhuyan, who works in trend forecasting and product creation for fast-fashion clients like H&M and Myntra, told Rest of World the company has struggled to effectively leverage consumer data and target India’s youth.
According to the Reliance Retail official, the company is confident that if “there are 10 existing brands, the 11th brand will also get picked up as long as there is value and there is fashion.”
“Shein already has a recall among the youth. It gives us yet another brand in our portfolio through which we can cater to the youth,” the official said.
Shein was built in China on the back of more than 5,400 micro manufacturers — a scattered and loosely organized network of small and midsize factories.
In January this year, on a visit to China, Deka met with manufacturers working for Shein and Temu. On the outskirts of Guangzhou, Deka saw factories set up in areas that appeared residential, with “women sitting inside houses” making clothes.
“The tech is built in a way that somebody sitting there is able to see that, okay, next 15 days or next one month, how much I should be making … that is the kind of integration they have done,” Deka said.
Deka told Rest of World this model is easier to replicate at a smaller scale. “Me, coming from [the] supply chain industry, I understand that it is much easier for a brand like us because we are at a very smaller scale. We can still go to those people, we can still build it in a very unorganized way and then pull it off,” she said. Her company’s annual net revenue is 750 million Indian rupees ($8.6 million).
“[But] somebody like Reliance, they just cannot go haphazard here. … It has to be always organized,” Deka said.
Shein moved its headquarters to Singapore sometime between late 2021 and early 2022, a strategic departure to distance itself from its Chinese origins and facilitate hassle-free international expansion amid the U.S.-China trade war.
India is part of Shein’s wider strategy to diversify its supply chain — one that also includes a newly leased warehouse near Ho Chi Minh City in Vietnam, and efforts to establish alternative manufacturing hubs in Brazil and Turkey.
But in India, Reliance needs Shein as much as Shein needs Reliance for its global pivot. According to Bloomberg, Reliance Retail is focusing on creating leaner operations to weather a wider consumption slump in the Indian economy.
“It remains to be seen whether the Reliance-Shein combine can deliver on the brand’s promise with a wide range of products, fast and on-trend,” Dutta said. “In the years that Shein has been absent, the Indian market has evolved further, competition has intensified, and past goodwill is not enough to provide sales momentum.”
Kunal Purohit is a freelance journalist based in Mumbai, India.
Ananya Bhattacharya is a reporter for Rest of World covering South Asia’s tech scene. She is based in Mumbai, India.
(Published in Rest of World)
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March 20, 2025
Sagar Malviya, Economic Times
Mumbai, 20 March 2025
Established beauty product makers such as Forest Essentials, Colorbar, Kama Ayurveda, Body Shop, VLCC Personal Care and Lotus Herbals saw a slowdown in sales growth in FY24, according to the latest Registrar of Companies filings. Consumers favoured new-age rivals such as Minimalist and Pilgrim, specialised derma brands, as well as global labels Shiseido, Innisfree and Eucerin.
Sales growth of established brands mostly in the natural skincare segment, more than halved to single digits during the previous financial year amid a broader economic slump.
In contrast, companies such as L’Oreal, Nykaa and Sephora continued to grow at 12-34% on a significantly bigger base, even as they lost pace.
Direct-to-consumer brand Pilgrim more than doubled its sales, Minimalist’s revenue increased 80% and Foxtale’s sales surged 500% on a lower base.
“With most consumers tightening their budget on discretionary spends in FY24, they seem to have opted for brands that give instant benefits compared to natural products, which take time to be effective,” said Devangshu Dutta, founder of retail consulting firm Third Eyesight.
Over the past few years, there has been a flurry of beauty product launches, which have depended on platforms such as Nykaa and Tira for sales.
In the past two years, Nykaa has launched more than 350 brands, or In the past two years, or nearly one new label every alternate day on average.
This includes international brands such as CeraVe, Uriage and Versed, as well as home-grown brands such as Foxtale and Hyphen.
Reliance Retail, which entered beauty retailing with Tira two years ago, now sells nearly 1,000 brands, including exclusive labels such as Akind, Augustinus Badee, Allies of Skin, Kundal and Patchology.
“10 years ago we were only competing against big guys,” Vincent Karney, global chief executive of Beiersdorf, maker of Eucerin, Nivea and La Prakrit, told ET last month. “Now we have those local brands, and we have to become a bit more agile.”
On Nykaa, Fenty Beauty by Rihanna is the highest-selling brand in lipcare while Eucerin has become its biggest premium dermo-cosmetic serum. South Korean beauty brands Axis-Y, Tirtir and Numbuzin grew over 60% in 2024, with sales of toners increasing 104%, serums 45%, moisturisers 52% and sunscreens 154% on the platform.
VLCC and Colorbar did not respond to ET queries, while Forest Essentials was not reachable.
In January, Mike Jatania, cofounder and executive chairman of The Body Shop and Aurea Group, told ET, “There would be continuation of new entrants. Inflation is still a global issue and we will see the pressure. Competitive environment will be a challenge… 70% of our stores are showing decent growth. We have closed some stores and opened a few also, that’s the nature of the business.”
Ingredients Matter
Warnery of Beiersdorf emphasised the need to stay focused on “big innovation, by being able to talk to GenZ, (a position) which might be filled in by those local brands coming with basic ingredients.”
The likes of Minimalist, Ordinary and Pilgrim disclose active ingredients at a granular level, specifying the exact percentage of acid used in the product to appeal to GenZ users (those born between 1997 and early 2010s), who are said to be far more conscious of what they use on their skin compared to millennials (those born during 1980s to mid-1990s) and Gen X (those born from about 1965 to 1980).
Shoppers Stop, which manages brands such as Estee Lauder, Shiseido, Bobbi Brown, Mac and Clinique in India, sees the overall beauty market driven by companies focusing on consumers across age groups, and not just younger ones. Both natural and dermatological products are expected to find takers.
“While most new age brands tap younger cohorts, their pocket size allows them to mostly buy affordable products and the more affluent consumers opt for established global brands that have proven themselves since decades,” said Biju Kassim, chief executive, beauty, at Shoppers Stop. “Beauty is still not a habit in India and with hundreds of brands being launched, the focus is to grow penetration. There is also a shift from care to cure, driven by derma-recommended products and brands disclosing active ingredients, but it is still a niche sub-segment.”
Dutta of Third Eyesight sees the current trend as temporary. “We expect growth of (established) companies to bounce back in the current fiscal, driven by a strong demand for beauty,” he said, pointing especially to online platforms. India’s beauty and personal care market is expected to reach $34 billion by 2028, up from $21 billion now, driven by an online surge and a growing preference for high quality, premium beauty products according to a report by Nykaa and consulting firm Redseer.
Nicolas Hieronimus, chief executive of cosmetics giant L’Oreal, last year said consumers in India are more demanding and are not just settling for very basic things like putting an ingredient in a product such as salicylic acid or collagen. “That’s where L’Oreal has the best cards to play, and that’s where we really thrive,” he had told ET.
Beiersdorf, Unilever, L’Oreal and Shiseido, among the world’s largest cosmetics companies, have all identified India as a key growth driver, citing the burgeoning population and growing affinity for beauty products.
(Published in Economic Times)
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February 23, 2025
Chitra Narayanan, BusinessLine
New Delhi, 23 February 2025
India’s formidable array of craft traditions got full play at the just concluded Bharat Tex 2025, the mega textile trade show in New Delhi that showcased the best of Indian weaves to the world. But if there was one theme that dominated this year’s textile extravaganza, aimed at generating more exports, it was the focus on zero-waste fashions and upcycling. Everywhere the eye could see were standees and gigantic posters pushing the message of conscious consumption and sustainability — be it regenerative cotton, innovative models of textile waste collection, or eco-friendly fibres.
Taking centre stage at one of the halls at Bharat Mandapam, the venue, was a section that showcased age-old traditional arts like rafugari (creative darning or artistic mending), patchwork quilts and toys, and chindi durries (the art of weaving rugs and carpets with waste).
Juxtaposed against these ethnic ways of upcycling waste were the modern works of startups that rose to the textile ministry’s grand innovation challenge to work with discarded materials. From microbial dyes that are non-polluting to flowing fashionable lehengas created out of textile waste, the startups showed that a lot can be done in this area. The ministry had challenges in three more segments — jute, silk and wool.
Some takeaways from a walk-through of the textile trade show:
Closing the loop
The fashion and textile industry generates enormous waste. How to cut down on this was a subject of much deliberation and showcases. There were a lot of good ideas on display, showing that a fair amount of work has been done with fibres (bamboo, banana, flax), as well as creativity and ingenuity in weaves and finished garments.
As Devangshu Dutta, Chief Executive of the consultancy Third Eyesight, points out, due credit must be given for the good work going into generating solutions that will reduce waste, be it textiles that are reprocessed and reused as yarn, or refashioned garments or reloved apparel. But, as he adds, on the other hand we have brands that are constantly looking to grow their business and there is a race to the bottom in terms of price. The relaunch of fast fashion retailer Shein in India is sending conflicting signals. “The basic engine is pumping out more and more products, and that has to be tackled,” he says, pointing to the competing forces at work.
The source of hope, he says, is the fact that the young are a bit more conservative about how they consume and what they consume.
Sandip Ghose, CEO of MP Birla Group, which has one of the oldest jute companies in India, was among the visitors at Bharat Tex. “As an industry insider, what I found good at Bharat Tex was that quite a bit of research seems to be on, both for finished fabric and for weaving. There was a lot of work on making jute look aesthetic. There were some vanity projects like tea leaves packed in jute bags. But the challenge is in two areas — commercialisation, and scaling up of these ideas,” he says.
He rues that the jute sector has not taken advantage of the production-linked incentive scheme at a time when the world is looking for eco-friendly and biodegradable textiles. “A tripartite partnership between the Centre (Niti Aayog and textile ministry), State government, and industry would address the issue of industry’s dependence on subsidies, labour issues and exports,” he says, adding that if India is looking at textiles as a major export area, jute is an option that has been missed.
Spinning into luxury
A clear trend evident from a tour of some of the apparel and home textile pavilions is the move towards premiumisation, similar to what is visible in other sectors, noticeably FMCG.
Talking to the manufacturers, especially those focused on the domestic market, the story one heard was that consumption had slowed in the mass segment, but was reassuringly strong in the premium segment.
Several players were also moving into the luxury and uber luxury segments. Both myTrident and Welspun had striking luxury collections.
Another trend visible in the home textiles section was the use of celebrity designers — myTrident’s eye-catching collection by resort-wear designers Shivan-Narresh; and Welspun’s beautiful sets from Kate Shand and Payal Singhal.
“When the economy suffers, it is the poor and middle class who cut down. There is no pressure to reduce consumption at the upper levels, and companies will try to tap into demand that is recession-proof,” says Dutta, explaining the push towards luxury by textile manufacturers.
New trade routes?
Export houses seemed reasonably happy with the buyer interest. Some mentioned that it was interesting to see buyers from Russia at the fair. However, for those supplying to US entities and Western Europe, the buyer interest from Russia may not translate into deals, given the risk of sanctions they could face.
To sum up, it was a fairly good showcase of India’s textile prowess to the world, but whether it will ring in more export orders is debatable as many of the problems and challenges the sector faces were swept under the carpet.
(Published in BusinessLine)
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December 3, 2024
Writankar Mukherjee, Economic Times
3 December 2024
Flipkart is set to shortly start delivering medicines within 10 minutes, likely becoming the first quick commerce service to do so, intensifying competition in this red-hot market.
The Walmart-owned company’s Flipkart Minutes service has started enlisting local chemists in the metros from where the products will be sold using its last mile delivery partners, said a senior industry executive aware of the plans.
Flipkart is hurrying since it wants to be the first quick commerce service to sell prescription medicines. To be sure, the company’s partnerships with local chemists needs to be in sync with India’s drug norms for foreign-backed e-commerce operators which bars owning inventory. Also, Flipkart can forge tie-ups only with registered chemists.
“Flipkart wants to develop Flipkart Minutes into a full-fledged quick commerce platform. Medicines is a hitherto untapped opportunity since existing platforms deliver products in an hour to even 3-5 days,” said the executive cited above. “Flipkart will provide the platform for these orders and undertake the last mile fulfilment with its logistic partners, while the product will be sold by the local pharmacies who have all the valid licences,” the executive said.
Flipkart did not respond to ET’s email queries. Analysts said quick commerce for medicines is an untapped area so far but has high potential with healthier margins than food and groceries.
Devangshu Dutta, chief executive at consulting firm Third Eyesight, pointed out that undertaking quick commerce for pharmaceutical products would be a logistics-based issue and would need partnering with a broad network of stores.
“There are no real demand-side or supply problems for quick commerce in medicines in cities. Players like Flipkart have the edge of being a high traffic platform and a robust last mile delivery network. However, critically, the medicine business is also about discounts which can make a real difference for chronic patients or for long-duration and expensive treatments,” he said.
With the latest venture, Flipkart will deepen its presence in quick commerce and the online medicine segment, currently dominated by Reliance Retail-owned Netmeds, Tata 1mg and Apollo Pharmacy.
In 2021, Flipkart took a majority stake in Kolkata-based SastaSundar Marketplace, which owned and operated an online pharmacy marketplace and digital healthcare platform. Through this deal, Flipkart ventured into the health segment and integrated it into its main e-commerce platform selling medicines and other healthcare products.
Flipkart is a late entrant into India’s thriving quick commerce market that has the presence of Zomato’s Blinkit, Swiggy’s Instamart, Tata Group’s BigBasket and Zepto among others. Flipkart rival, Amazon, sells grocery and other products through its Amazon Fresh service but it has yet to foray into quick commerce.
Flipkart Minutes went live in Bengaluru this August and it is currently operational in Bengaluru, Delhi-NCR and Mumbai. The company is preparing to extend the service to launch it in a total of top 8-10 cities including Kolkata, Pune, Hyderabad and Chennai.
Flipkart has partnered with local grocers, kirana stores, besides adding its existing sellers in the marketplace for fulfilling grocery orders under Minutes. It is betting on free deliveries besides having a wider selection than existing quick commerce operators across most categories.
“Almost 60% of the orders are fulfilled by local grocers and some of the large sellers in the platform are also moving for quick commerce deliveries. Apart from opening new dark stores, Flipkart is also repurposing its existing city warehouses for grocery deliveries and as dark stores for Minutes,” the executive said.
According to a recent report by Grant Thornton Bharat, India’s quick commerce market is expected to surge nearly threefold to $9.94 billion by 2029 from $3.34 billion at present. The market expanded 76% year-on-year in 2023-24.
(Published in Economic Times)
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November 14, 2024
Economic Times
14 November 2024
The Swiggy IPO is making news for being the most successful in a decade in its category. The food and grocery delivery firm yesterday listed at a 5.6% premium to its IPO price of Rs 390, making it the first company with an issue size of over Rs 10,000 crore in the past decade to have listed above its offer price, ET has reported. The stock closed 17% above its issue price at Rs 455.95 in a weak market, surpassing analysts’ expectations of a tepid debut. The company’s market capitalisation at close on Wednesday was Rs 1.02 lakh crore.
Swiggy’s impressive debut also indicates the incoming deluge of cash in an emerging business, quick commerce. Swiggy plans to plough more cash into its quick-commerce business, Swiggy Instamart. Swiggy’s bigger rival, Zomato, is also planning to fatten its war chest. Zomato plans to raise fresh funds through a qualified institutional placement (QIP) despite sitting on $1.5 billion, or about Rs 12,600 crore. The money will also fuel its quick commerce business, Blinkit. Zepto, another quick commerce player, is also raising money. ET reported last month that Zepto is in talks to raise $100-150 million from a group of domestic family offices and wealthy individuals. It last raised $340 million in August. Swiggy Instamart, Blinkit and Zepto are the top three players with over 85% market share.
The floodgates of capital opening into the quick commerce sector would worry the big e-commerce platforms which have already started feeling the heat from quick commerce.
The quick rise of quick commerce
While quick commerce becomes the preferred medium for immediate needs and impulse purchases, e-commerce is favoured for more planned purchases like home, beauty and personal care. But now quick commerce firms are diversifying beyond groceries, small-value items, etc. and invading the home turf of e-commerce players.
Quick commerce is already conquering kirana, the neighbourhood small retail business, as well as hitting modern retail. As consumer preferences shift towards the convenience of last-minute grocery deliveries, quick commerce companies are outpacing traditional retailers, with 46 per cent of consumers surveyed reporting a cut in purchases from Kirana shops, a recent report has said. The quick commerce market size is expected to reach $40 billion by 2030, a jump from $6.1 billion in 2024, according to the report by Datum Intelligence.
Quick-commerce operators such as Blinkit, Swiggy Instamart and Zepto are aggressively trying to lure away consumers from large ecommerce platforms like Amazon and Flipkart by matching their prices across groceries and fast-selling general merchandise, triggering a price war in the home delivery space, ET reported a few months ago. This is a departure from the earlier pricing strategy of quick-commerce players who typically charged 10-15% premium over average ecommerce marketplace prices for instant deliveries, industry executives had told ET.
A recent ET study of prices of 30 commonly used products in daily necessities, discretionary groceries and other categories, including electronics and toys, in both ecommerce and quick-commerce platforms reveal the pricing disparity has been bridged. “The pricing premium which quick commerce used to charge for instant deliveries is gone with these platforms now joining a race with large ecommerce to offer competitive pricing to shift consumer loyalties,” B Krishna Rao, senior category head at biscuits major Parle Products had told ET.
The increasing competition is putting pressure on ecommerce majors to reduce delivery time.
“Price matching by quick commerce is to acquire market share and is part of market acquisition cost even when it might not be profitable at a per unit transaction level,” Devangshu Dutta, CEO of consulting firm Third Eyesight, had told ET. “They may have to sacrifice margins in the short term to get customers shopping more frequently.”
After challenging kirana and modern retail, e-commerce is the next frontier for quick commerce companies.
The challenge shaping up for e-commerce giants
With Swiggy, Zomato and Zepto raising a huge amount of money, the war between quick commerce and e-commerce is likely to turn bloody, besides increasing internecine competition among quick commerce players themselves.
Quick commerce, which began with the delivery of groceries and essential items, has now expanded to include a diverse range of products. This includes electronics, clothing, cosmetics, household goods, medicines, pet supplies, books, sporting equipment, and more.
E-commerce sector offers a vast opportunity for growth of quick commerce business. The Indian e-commerce market is projected to grow at a compound annual growth rate (CAGR) of 21% and reach $325 billion in 2030, as per Deloitte’s report released on Monday. This huge potential is luring big players. The Tata group’s ecommerce venture Neu is set to enter the quick commerce segment branded as Neu Flash, rolling it out to select users selling grocery, electronics and fashion, ET reported last month. Mukesh Ambani’s Reliance, leveraging its vast network of supermarkets, is expanding into the 10–30 minute delivery segment. Ambani wants to ensure quick commerce helps bolster its business ahead of an IPO of Reliance Retail, which was last year valued at $100 billion, and has backers including KKR, sources told Reuters recently.
Besides entry of big ones like Tata and Ambani, the deluge of fresh investment into business by the incumbents such as Swiggy, Blinkit and Zepto will pose a big threat to large e-commerce players Amazon and Flipkart. Swiggy has recently hired two Flipkart executives to boost its senior leadership. They have joined two other executives that Bengaluru-based Swiggy had hired from the Walmart-owned ecommerce major in the past few months.
Swiggy and Zomato are both assessing several new services as they diversify beyond their core businesses, ET has reported a few days ago. Swiggy is all set to launch a pilot programme for a services marketplace, labelled ‘Yello’, which will host professionals such as lawyers, therapists, fitness trainers, astrologers, dieticians, according to sources. It is also testing a premium membership service called ‘Rare’, for affluent customers providing them access to high-end events such as Formula 1 races, music concerts, upscale art exhibitions, in addition to VIP hospitality and priority reservations at luxury restaurants.
Zomato has previously been bold in its diversification moves by buying Paytm’s events and ticket business for Rs 2,048 crore. It is now trying out a concierge-like service to help users place online food orders over WhatsApp. Human customer relationship agents will provide the Gurgaon-based company’s new service instead of its usual approach of deploying chatbots, a person familiar with the move has told ET recently.
Apprehending challenges by quick commerce players, Flipkart has already started its own quick commerce business Flipkart Minutes. While still far behind its established rivals, Flipkart Minutes hit daily orders of 50,000-60,000 during its Big Billion Days sales, people with knowledge of the matter told ET last month.
Further investment and bigger players entering the sector will heat up competition among the quick commerce companies even as they will grapple with new challenges such as logistics as they expand. But a bloody war could soon be seen on the e-commerce battlefield as emboldened by huge popular response the quick commerce companies start invading on the well-guarded turf of Flipkart and Amazon.
(Published in Economic Times)
