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September 1, 2026
Pritha Pahari, The Core
1 September 2026
Reliance has spent more than a decade bringing together a long list of names such as Burberry and Tiffany & Co. to India. Its latest focus seems to be luxury celebrity brands, adding global pop star Rihanna’s Fenty Beauty and now media personality Kim Kardashian’s shapewear label SKIMS to its luxury brands portfolio.
Isha Ambani, executive director of Reliance Retail, has fronted most of these announcements herself.
Meanwhile, Nykaa, the beauty platform Reliance Retail keeps getting compared to, spent the last year going after some of the same celebrity founders.
In August 2025, Fenty Beauty moved from Nykaa’s platform to an exclusive deal with Reliance’s Sephora India and Tira. In June 2026, Nykaa answered by signing pop star Selena Gomez’s Rare Beauty. A month later, Reliance landed SKIMS.
India’s luxury and celebrity-brand market is split between Reliance’s scale and Nykaa’s beauty expertise, with Fenty, Rare Beauty and SKIMS showing how ownership, reach and brand fit are shaping who gets the biggest names.
Big Brands, Different Bets
Reliance wins brands through scale (20,169 stores, 396 million customers) and ownership ties; Fenty’s move to Sephora India is less a market choice than an internal LVMH routing decision, given LVMH’s stakes in both Fenty and Sephora.
But Nykaa is holding its own by competing on specialism, not size; its beauty-literate audience and curated community pulled in Rare Beauty and Chanel.
The brand fit, not just distribution muscle, still decides who signs where, and some brands (like Birkenstock) skip both platforms entirely.
The economics behind these deals are harder to pin down than the headlines suggest. None of the three — Fenty, Rare Beauty, or SKIMS — have disclosed minimum guarantees, royalty rates, or sales targets for their India entries; these are announced as partnerships, not filed joint ventures.
SKIMS raised $225 million in November 2025 at a $5 billion valuation, nearing $1 billion in annual net sales.
Fenty tells a different story: $450 million in 2024 sales, now valued at $1-2 billion, down sharply from a $2.8 billion estimate in 2021, with Jay-Z’s MarcyPen Capital Partners in talks to buy LVMH’s stake.
Rare Beauty’s India entry rides on Nykaa’s own momentum; the company’s revenue from operations rose 29% year on year (YoY) to Rs 2,782 crore in Q1 FY27, up from Rs 2,154.9 crore a year earlier. In the last quarter of FY26, revenue stood at Rs 2,648.1 crore.
The Core has reached out to Reliance and Nykaa for their response, and will update this report if and when they respond.
Why Fenty Chose Reliance
Fenty’s move looks more like an internal one, according to Suumit Kapoor, a brand growth consultant.
LVMH owns 50% of Fenty Beauty through its beauty incubator Kendo Brands, a stake it has held since co-founding the brand with Rihanna in 2017. LVMH also owns Sephora globally, and Sephora in India is run by Reliance.
“When Fenty enters a new market through Sephora, LVMH is effectively distributing its own equity stake through its own global retail infrastructure,” Kapoor said. For a brand with that kind of ownership overlap, he added, the choice of partner is “close to an internal routing decision” and not a genuine trade-off.
That ownership overlap is itself now in a pickle.
LVMH has been exploring a sale of its 50% Fenty stake since October 2025, working with investment bank Evercore, according to Reuters. As of June 2026, American rapper and businessman, Jay-Z’s investment firm MarcyPen Capital Partners was reported to be among the parties in talks to buy it.
No sale has closed yet, so the Reliance-Sephora-LVMH alignment still holds for now, but it isn’t guaranteed to outlast the current ownership structure.
Fenty’s India journey backs this up. The brand’s first India listing wasn’t through Reliance at all.
It ran on Nykaa’s Cross Border Store, a low-commitment digital shelf that was discontinued before Fenty’s August 2025 relaunch, an exclusive omnichannel deal with Reliance spanning more than 50 stores across 16 cities on day one.
Kapoor doesn’t think of the switch as a deliberate strategic upgrade.
“The Cross Border Store listing may simply have underperformed on its own terms, without much marketing support behind it,” he said, adding that there is no clear evidence that Reliance stole the brand away.
Devangshu Dutta, founder of the research firm Third Eyesight, said celebrity backing only buys a brand little room.
“When a company or an investor buys into an early-stage celebrity brand, they are acquiring instant brand equity which acts as a top-of-the-funnel magnet and potentially lower CAC,” he said. “However, the ‘fame premium’ runs out if product and service execution isn’t compelling enough to drive repeat business and customer retention.”
Ownership decides the biggest deals before “competition” even enters the picture, Fenty landed at Reliance’s Sephora because LVMH owns half of each, though that alignment is shakier than it looks, with Jay-Z’s MarcyPen Capital Partners now the leading bidder for LVMH’s Fenty stake.
Beyond ownership, it’s a straight trade-off.
For brands chasing scale, Reliance’s tens of thousands of stores will get you reach. If brands want to chase community, Rare Beauty did by picking Nykaa specifically to tap its affluent, digitally engaged beauty shoppers and build loyalty. Some brands skip the fight altogether, like Birkenstock, which walked into India solo.
The Distribution Gap
Where Reliance doesn’t need an ownership story to make its case is scale. Reliance Retail closed the quarter ended June 2026 with 20,169 stores across 78.4 million square feet, 396 million registered customers, and 568 million transactions in that single quarter, up 46% year on year, according to the company’s Q1 FY27 earnings release. JioMart alone served 5,500 pincodes through its rapid delivery network in the same period.
Nykaa, by comparison, operated 324 physical stores across 105 cities as of its FY26 numbers, with a cumulative customer base of around 42 million, per its own disclosures and Business Standard’s reporting on the company’s results.
“That gap generally buys a brand not just bigger numbers, but reaches into places where a beauty specialist has no reason to be,” Kapoor said. For brands thinking beyond beauty into wellness, gifting, or lifestyle crossovers, he said that scale “is not a nice-to-have. It is the entire argument for choosing Reliance over a beauty-only platform.”
Satish Meena, founder of Datum Intelligence, a research firm, made a similar point on Reliance’s pull with brands weighing an India entry.
“With the kind of strength they have, they can always give a better deal,” he said, referring to Reliance’s ability to commit capital and guarantee scale that a newer entrant typically cannot promise on its own. He pointed to Reliance’s existing retail relationships, including Marks & Spencer, as part of the track record that makes brands comfortable signing with the group.
Experts say over the past two to three years, Nykaa has been the more prolific launch platform for major international beauty brands, while Reliance has had greater strength in international luxury and fashion.
According to experts, Nykaa reported more than 70 luxury-brand additions over the last three years, including names such as NARS, Prada Beauty, La Prairie, Chanel Beauty, Armani Beauty and Maison Margiela. Reliance, meanwhile, has built a luxury portfolio spanning Valentino, Balenciaga, Bottega Veneta, Tiffany & Co., Burberry and others, and most recently brought SKIMS to India. Reliance’s public disclosures do not provide a comparable 2–3-year count of new international brand entries.
Reliance is arguably a major gateway for international luxury/fashion, but calling it the default gateway for international brands overall is too broad.
Where Nykaa Still Wins
Reliance’s advantage on raw numbers doesn’t fully explain why Nykaa keeps landing brands too.
Nykaa built its beauty audience before it built its stores, using tutorials and curated storytelling to create what Kapoor called “a beauty-literate customer base that arrives already primed to trust the platform’s recommendations.”
That specialism is what pulled in Rare Beauty. Nykaa’s June 2026 launch made the brand available through its website, app, and 30 stores nationwide, and came from a company reporting its highest quarterly profit since listing at the time, per its own disclosures.
In a company statement announcing the launch, Anchit Nayar, Nykaa Beauty’s executive director and CEO, said the brand fit a “new generation of highly informed and globally engaged consumers seeking elevated brand experiences.” Rare Beauty’s chief executive, Scott Friedman, said in the same announcement that India was “a very important market” for the brand, citing Nykaa’s beauty community in the country as the reason to partner with it specifically.
Nykaa has run a similar playbook before. Chanel strengthened its India fragrance and beauty presence on Nykaa in 2025, Obagi Medical entered India through the platform specifically for its clinically driven skincare positioning, and Estee Lauder’s incubation arm has run its India beauty programme, Beauty and You, with Nykaa as lead partner every year since 2022.
Dutta pointed to Kay Beauty, Nykaa’s own celebrity line with actor Katrina Kaif, as an example of why platform fit matters as much as platform size. Contrasting it with 82°E, actor Deepika Padukone’s skincare brand on Tira, he said Kay Beauty had two advantages: it was priced for a much larger audience, and it had “Nykaa’s active participation across channels for merchandising and visibility.”
Not The Only Door
Reliance’s pull is real, but it isn’t the only route into India.
Reliance benefits from international-brand partnerships through retail economics, distribution and, in some cases, ownership or joint-venture economics. The potential conflict emerges because Reliance can simultaneously act as a brand’s market-entry partner and control substantial retail and digital routes to consumers. Public filings, however, do not establish that Reliance uses this position to disadvantage partner brands or competing retailers.
Meena pointed to Birkenstock, which entered by opening its own stores rather than partnering with either platform. Birkenstock and similar labels operate as single-brand retail; they can use India’s foreign direct investment rules to set up shop directly, bypassing the need for a local partner altogether.
“If the brands think that they have enough pull in the market and they can bring customers, they are opening these stores without any partnership,” Meena said. He added that most global brands take the partner route anyway because India, for many of them, is still a small share of global sales, and testing the market with an established partner for a few years is lower risk than building from scratch.
Kapoor flagged one risk worth watching no matter which partner a brand picks. Exclusive deals give a retailer more control. But Tira has also started building its own private-label products, including a colour cosmetics line, and sells them in the same stores as the global brands it distributes.
“A retailer can be a brand’s distribution partner and, on an adjacent shelf, its competitor, at the same time,” he said, a tension he noted that Nykaa’s marketplace model, without a comparable private label push against premium brands, does not carry in the same way.
For brands already tied to Reliance through ownership, like Fenty, there isn’t much of a decision to make. For everyone else, Nykaa signing Rare Beauty and Reliance signing SKIMS within weeks of each other shows this fight for celebrity founders in India is far from over.
(Published in The Core)
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July 20, 2026
Kartikay Kashyap, Financial Express / Brandwagon
30 July 2026
Wendy’s first foray into India’s quick service restaurant (QSR) market in 2015 remained a non-starter. Sierra Nevada Restaurants, the then master franchisee, could not scale its retail presence beyond four conventional restaurants concentrated largely in Delhi-NCR. This limited physical availability, brand awareness and ordering frequency.
Ten years on and under a new master franchisee Rebel Foods since 2023, Wendy’s seems to have turned over a new leaf. With more than 250 stores, and ₹200 crore in revenues, the brand wants to be the one-stop destination for the younger generation where consumers come together to celebrate food, music and a sense of community. “The longer-term ambition is to expand to approximately 500 locations by 2028 through a combination of delivery kitchens and physical restaurants,” says Joy Bamania, brand head, Wendy’s India.
As a first step, Rebel Foods recently opened what it calls its “dynamic cultural flagship store” in Delhi’s vibrant student hub of Hudson Lane, GTB Nagar. The two-level youth-centric space blends food, music and anime, offering fans experiences like live rap battles, meet-and-greets, and specialised menu items like the signature Teriyaki Burger range.
“It has been designed to be livelier, more youthful and visually engaging—an Instagram-worthy space. It is a physical expression of how we want consumers to experience Wendy’s in India: bold, fun, culturally relevant and full of energy,” says Bamania.
Even before taking over Wendy’s operations Rebel Foods had been managing its delivery-only cloud kitchens since 2020 and was familiar with the brand’s DNA and what was required to mount a serious challenge in the ₹15,000-plus crore organised burger restaurants market in the country. The low capex delivery-only model has helped to improve its gross margins, but taking on established brands like McDonalds, KFC and Burger King would be a completely new ball game.
Is the latecomer up to a second bout in the ring?
New, improved
Wendy’s has at least three things going against it. It arrived late on India’s shores and couldn’t really stand apart during its last outing. “No matter how big a global brand you are, you need to stand out in the clutter,” says Devangshu Dutta, founder & CEO, Third Eyesight.
So while McDonald’s is the kid-first family restaurant, Burger King is intentionally “imperfect” and rides on humour, pop-culture moments, and viral marketing. Wendy’s, say experts, had no differentiation than just being a global brand.
Its premium pricing was another bugbear. In its first foray, Wendy’s tried to justify its higher prices saying its ingredients were better than that offered by the rest of the pack. So while the price of a Wendy’s entry level burger was ₹100, McDonald’s retailed one at half that price. “In the QSR business, you have to get your price right. There is nothing ‘premium’ in that space,” says Ankur Bisen, senior partner, The Knowledge Company. Rebel Foods addressed these problems with four fundamental shifts.
First, it used the existing technology, kitchen and supply-chain infrastructure to rapidly expand Wendy’s beyond Delhi-NCR. Second, it built a stronger and more accessible value architecture while introducing flavours suited to Indian preferences. Third, it created an omnichannel model in which cloud kitchens delivered reach and convenience, while selected dine-in restaurants built visibility and deeper brand experiences. Finally, it adopted a data-led approach to menu development, pricing, consumer feedback and operational performance.
Rebel Foods became Wendy’s master franchisee in India in 2023. At that stage, Wendy’s had approximately 90 locations across 19 cities. By March 2025, the brand had reached 200 locations across more than 50 cities, including 15 dine-in restaurants.
“The fivefold revenue growth has consequently not come from one product or campaign. It is the result of wider distribution, sharper value, continuous menu innovation, stronger operational execution and a much clearer proposition for the Indian consumer,” says Bamania.
(Published in Financial Express)
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July 13, 2026
Viveat Susan Pinto, S Shanthi (Financial Express)
13 July 2026
India’s new-age coffee chains are accelerating expansion despite continuing losses, as investors bet that the country’s under-penetrated branded cafe market can deliver long-term growth.
Third Wave Coffee plans to open 100 cafes this financial year while targeting company-wide break-even. Blue Tokai aims to expand from 240 outlets to 800 by FY30 and is preparing for an eventual public listing. Nothing Before Coffee (NBC), which has grown to 114 cafes across 45 cities, plans to more than double its network over the next two years.
The expansion comes even as profitability remains elusive. Investors, however, are increasingly prioritising store-level economics over headline profits, arguing that India’s cafe market is still in its early stages of growth.
“The earlier failures in the cafe segment were largely capital-discipline failures, not failures of the category itself,” said Vish Narain, managing partner at Pulsar Capital, which is backing Blue Tokai’s international expansion.
“Chains expanded store count before proving unit economics. Investors today understand that India’s per-capita coffee consumption is still in its early stages. They are reading past shutdowns as wrong execution, not wrong thesis,” he said.
Dissecting the Balance Sheets
The numbers highlight the challenge.
Heissette Beverages, the parent of Third Wave Coffee, accumulated losses of Rs 320 crore between FY21 and FY25, while total assets stood at Rs 538 crore at the end of FY25, according to Tracxn. Muhavra Enterprises, Blue Tokai’s parent, reported accumulated losses of Rs 175 crore over the same period, with total assets of nearly Rs 370 crore. Financials for FY26 are not yet available with Tracxn.
NBC accumulated losses of nearly Rs 3 crore over FY24 and FY25 against total assets of Rs 18 crore. Mumbai-based premium chain Subko Coffee, with 16 outlets in India and one in Dubai, posted losses of Rs 45 crore over five years, while total assets stood at Rs 61 crore at the end of FY25.
Third Wave Coffee said around 90% of its outlets are Ebitda-positive and expects to achieve company-wide break-even during FY27. Blue Tokai, backed by Verlinvest, is targeting profitability by March 2028.
NBC declined to specify a profitability timeline but said it has adopted a franchisee-invested, company-operated (FICO) model to reduce cash burn while retaining operational control.
“FICO lets us expand quickly with franchisee capital while keeping operational control,” said Ankesh Jain, co-founder and chief executive officer, Nothing Before Coffee.
Structural Shifts
Experts attribute the investor interest partly to improving outlet economics as operators shift from large dine-in formats to compact grab-and-go and cloud-kitchen models.
“These formats materially cut capex per outlet and shrink payback timelines, making the category venture-fundable rather than just a slow-and-steady, self-funded business,” said Krishna Dev Pathak, investment banker and advisor to early-stage startups.
Lower capital requirements have strengthened unit economics, reinforcing investor confidence despite delayed company-level profitability.
Investors are also betting on a broader shift in consumer behaviour. Anuj Kejriwal, chief executive officer and managing director of Anarock Retail, said rising incomes, urbanisation and changing preferences are gradually moving India from “a tea economy to a coffee economy”. The shift is widening the addressable market for organised coffee chains beyond the metros into smaller cities.
Consumers increasingly use cafes as workspaces, meeting points and all-day dining destinations, prompting chains to diversify into food, desserts, packaged coffee, vending solutions and merchandise.
“The cafe model is now well established as part of consumers’ lifestyles,” said Devangshu Dutta, founder and chief executive of retail consultancy Third Eyesight.
Challenges remain. Rentals in premium locations have surged, coffee prices remain volatile, and labour and supply-chain costs continue to pressure margins.
For now, investors appear willing to fund rapid expansion, betting that disciplined execution and improving unit economics will eventually turn India’s cafe boom into a profitable business.
(Published in Financial Express)
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February 12, 2026
Vaeshnavi Kasthuril, Mint
Bengaluru, 6 February 2026
Global fragrance maker Bath & Body Works Inc. is betting on a reset to revive growth after years of heavy discounting and weak product innovation dulled its brand momentum across markets. The Columbus, Ohio-based retailer is pivoting to a “consumer-first” formula strategy centered around upgraded formulations, more disciplined marketing, and fewer promotions.
The reset matters as India is emerging as one of the company’s fastest-growing and best-performing markets and is also becoming a testing ground for how the brand evolves its retail model. India now ranks among Bath & Body Works’ top five international markets by growth.
“We’re seeing strong engagement across stores (in India), digital marketplaces and even quick commerce, which gives us confidence as we evolve the brand and introduce more innovation,” said Tony Garrison, global vice president at Bath & Body Works, in an interview with Mint.
The fragrance maker entered India in 2018 in partnership with Dubai-based Apparel Group and has since expanded to about 50 stores across major metros, while also building an online presence through platforms such as Nykaa, Myntra, and Amazon. Apparel Group brings over 80 global brands to India, including Victoria’s Secret, Charles & Keith, Aldo, Crocs, and Tim Hortons.
“We’re learning a lot from how the Indian consumer shops across platforms, especially the speed and convenience expectations,” Garrison said. “It’s helping us think differently about assortment, pack sizes and how we show up digitally”.
Even as discretionary spending softened, the brand’s franchise partner, Apparel Group, delivered double-digit sales growth in India and high single-digit comparable store gains in FY25. It reported a 26% year-on-year jump in FY25 revenue to ₹1,118 crore and a net profit of ₹20.5 crore, reversing a loss in the previous year.
Globally, Bath & Body Works’ earnings reflect soft consumer demand as well as margin pressures. Its revenue declined 1% to $1.59 billion in the third quarter of FY25, while net income fell 27% year-on-year to $577 million.
Reviving the fragrance engine
While legacy scents such as Japanese Cherry Blossom, Champagne Toast, and Thousand Wishes remain global blockbusters, the company admits it hasn’t produced enough new hits at a similar scale in recent years. Japanese Cherry Blossom is a $250 million fragrance.
“I think we haven’t done the best job of keeping up with some of the fragrance trends. We haven’t done a lot of innovation, and that’s what you’re going to see this year. This is a big change year for us,” Garrison said.
The company plans to elevate its home fragrance portfolio, bringing in more premium candle collections, gift-ready packaging, and deeper, more sophisticated scent profiles. The broader goal is to encourage shoppers to trade up within the brand rather than wait for markdowns. “We want customers to see the value in the product itself… not just the promotion,” Garrison said.
New retail formats
To test new retail formats, the company and Apparel Group plan to pilot a small “neighbourhood store” format of roughly 500 square feet in select non-metro markets later this year. These stores will focus heavily on core body care lines and hero fragrances, while creating a more discovery-led environment for first-time shoppers.
India is also emerging as a key market in testing how far premiumisation can go. Garrison noted that the company has not seen a slowdown locally: “India has actually been one of our strongest markets in the post-Covid period. Even when consumers are careful, they still spend on small luxuries that make them feel good”.
What experts say
Retail experts caution that the reset in India won’t be without challenges. Devangshu Dutta, founder of Third Eyesight, noted that brands often fall back on discounting when volumes don’t come through. He added that the personal care market has become intensely crowded, making brand clarity critical.
While the brand is leaning into quick commerce and smaller stores, Dutta cautioned that premium brands still need larger formats to build experience-led differentiation. “Neighbourhood stores can be spokes, but you still need the hub—the large store—to communicate the brand experience,” he said.
Race Intensifies
The turnaround plan comes at a time when rivals, including The Body Shop and Forest Essentials, are also vying for the Indian consumer’s wallet. The Body Shop plans to achieve ₹1,100 crore in revenue in India within the next three to five years. India’s fragrance market was valued at $1.0 billion in 2024 and is projected to grow at a 13.9% CAGR to $3.23 billion by 2033.
(Published in Mint)
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August 18, 2025
Hiral Goyal, The Morning Context
18 August 2025
A trend that has been playing out through big and small changes over the last two decades is that in urban India the kirana store is easily replaceable.
When it comes to buying groceries, urban Indians have a number of options. They can visit a fancy supermarket run by a conglomerate or order online through a number of e-commerce and instant-delivery companies. And if the above doesn’t seem easy enough, they can hop over to a nearby mom-and-pop store.
It would appear it is now the turn of smaller towns in the country to witness the kirana disruption. Even though 99% of grocery shopping in these tier-3 cities is done through neighborhood general stores, there are startups that believe this is an outdated and inefficient form of retail and a change is in order.
One such company is SuperK. The startup’s mission is to build a grocery store model in small towns that has all of the advantages of modern retail packed in a compact 800-square-foot store. This is what Anil Thontepu and Neeraj Menta had set out to do when they founded the company in 2019. The idea was to bring a modern trade-like grocery shopping experience to small-town India a wide assortment of products at a better value.
“There is a cost-efficient world of general trade and a customer-loving world of modern retail,” says Thontepu. “We wanted to see if we can bridge this gap…and do something for the small-town people by bringing the best of both these worlds.”
Over the past five years, the Bengaluru-headquartered startup has opened over 130 stores across 80 towns in Andhra Pradesh. And it doesn’t want to stop there. The company wants to expand to another 300 towns in Andhra Pradesh and nearby states of Karnataka and Telangana over the next 24, months. That’s quite an ambitious target. But the founders believe the market size for Superk is so large that they should be able to build a Rs 2,000-3,000 стоore ($228-342 million) annual business from Andhra and Telangana alone.
To fuel this expansion, Superk raised Rs 100 crore ($11.7 million) in Series B funding last month. The round, led by Binny Bansal’s 3STATE Ventures and CaratLane founder Mithun Sacheti, valued Superk at 2-2.5x its previous valuation of Rs 160 crore (about $18.25 million) in 202/
Now, Superk is not entirely unique. It competes with startups like Frendy, Apna Mart and Wheelocity, which are also trying to organize the retail market in India’s smaller towns. What sets SuperK apart is its larger, bolder approach. Grocery chain Apna Mart, for instance, runs franchisee stores in tier-2 or tier-3 markets and also offers 15-minute home delivery, SuperK’s focus is only on supermarkets. Frendy operates mini-marts and micro-kiranas in villages and towns with fewer than 10,000 people, but SuperK targets small towns with populations between 20,000 and 500,000. And Wheelocity supplies only fresh produce to rural areas, while Superk sells dry groceries as well as packaged consumer goods.
This rather radical shift in focus-away from tier-1 and tier-2 cities-ties in with India’s changing consumption pattern. “Consumer mindsets are changing even in smaller cities,” says Devangshu Dutta, founder and chief executive of Third Eyesight, adding that these consumers are beginning to favour more modern retail environments. And NielsenIQ’s latest report says rural markets in India grew twice as fast as cities between April and June 2025.
In this landscape, SuperK fits like a glove, with its franchise-first approach. Thanks to an asset-light model, the company has the agility to go deeper into smaller towns.
But it won’t be all that easy either. As Dutta says, “Changing grocery habits is a long, capital-intensive game.” Moreover, big retail chains are also jumping on the bandwagon. Hypermarket chain Vishal Mega Mart, for instance, already operates 47% of its stores in tier-3 cities and plans to expand into cities with populations exceeding 50,000. Supermarket chain operator DMart is also focusing on tier-2 and tier-3 cities.
However, Superk founders believe they are prepared for the challenge. Menta says the startup has arrived at a business model that is scalable, sustainable and, more importantly, offers value to its customers.
It’s too early to say whether they will be successful in this endeavour. That said, SuperK appears to have built a smart retail business for small-town India.
Refining small-town retail
SuperK’s founders have drawn inspiration from domestic and international retail chains like DMart and Costco. But they haven’t duplicated their strategies and made their own tweaks instead. For instance, large retail chains usually run company-owned and company operated, or COCO, stores. Though this approach is more cost-intensive than the franchise model, it allows a company to ensure a uniform customer experience across all outlets:
Superk doesn’t do that. It runs only franchise-owned and franchise-operated (FOFO) stores, which are no bigger than 800 sq ft. The company is not the first to have experimented with this model, but Thontepu believes that everyone else before them “did not try with the right spirit”. A franchise-owned store, argues co-founder Menta, is run differently from a company-owned store one has to keep in mind the store owner’s incentives, needs and concerns.
Under the franchise model, entrepreneurs invest between Rs 12 lakh (about $13,690) and Rs 15 lakh (about $17,110) to set up a Superk store. Of this, Rs 4 lakh (nearly $4,560) is spent on the store fit-out and infrastructure, the rest goes towards buying inventory. These stores, according to Menta, typically achieve a breakeven point after six months. On average, a retail store takes longer than that-12-15 months to reach breakeven.
Superk fills the shelves by procuring its inventory directly from brands as well as distributors. “The inventory is recommended by us through a mobile application. Store owners have an option to make certain changes within the limits that we have set for them,” says Thontepu. Revenue is shared and the model is similar to the one followed by nearly all retailers in India. Franchisees earn varying levels of margins on different kinds of products, depending on how easy or tough it is to sell those items. For instance, staples like dal and rice have lower margins, while confectionary items and products that need greater effort to sell enjoy higher margins of up to 20%.
In addition to this, there’s a private label business, especially loose items like pulses. In fact, private labelling is part of the company’s efforts to bring some standardization in India’s unorganized retail market. “A customer coming to our store should be able to blindly expect consistent quality on the product they’re buying,” says Menta. “We have organized our sourcing, processing, cleaning, packaging, testing. Everything that a brand would do to provide a great-quality product to their customer.”
Unlike distributors or other retailers who operate franchise models though, Superk claims that it does not dump its inventory on store owners. Menta says the franchise structure is designed in a way that Superk does not benefit from selling unnecessary stock to store owners. “If I lose, he will lose. If he loses, I lose. That is the way (the structure) is created. We, in fact, recommend owners to remove some products if they are not selling.” says Menta.
On the customer side of things, Superk’s value proposition comes down to offering the best prices. More than a year ago, for instance, it introduced a membership programme that offers customers cashback that is redeemable on their future purchases. “If they pay Rs 300 [approximately $3.5) for a six-month membership, they get 10% cashback on all purchases that they are making up to Rs 300 every month,” explains Thontepu. He says 35-40% of Superk’s more than 500,000 customers are enrolled in this programme.
All of this sounds good even promising in theory. But will it be enough to build a sustainable and scalable retail business?
A long, hard look
Let’s first look at what really works in SuperK’s favour.
One, the focus on selling staples under a private label brand. This has been done successfully before. One example is Nilgiri’s, one of India’s oldest supermarket chains.
Founded in 1905, Niligiri’s operated under a franchise model and sold dairy, baked goods, chocolates and other items produced under its own brand. The supermarket chain was sold by debt-ridden Future Group for Rs 67 crore ($7.65 million) in 2023, less than one-third the price the latter paid to acquire the company from private equity firm Actis in 2014. However, its history is worth learning from.
Shomik Mukherjee, a Delhi-based consumer goods advisor who was a partner at Actis while the firm was in control of Nilgiri’s, recalls the value proposition created by Nilgiri’s private label products. “In the case of private labels, it is essential for a company to have a reason why people will walk into that store. For Nilgiri’s, it was bakery and dairy products,” says Mukherjee. Owning a private label that brought in customers also ensured that franchisee owners had incentives to continue working with Nilgiri’s. “It is about giving the franchisees a safe portfolio of private label goods that are desired by customer instead of something that is shoved down the franchisees’ throat to derive margin,” he says.
You see, the overall grocery business operates on a very low margin. But private labelling, says Satish Meena, founder of Datum Intelligence, offers the highest margins – 35-40% – in the grocery business, after fresh produce, making it a lucrative business to get into.
Superk, which sells essential items through its private label, has the opportunity to earn better margins in grocery retail. More importantly, private labelling holds the potential to become SuperK’s identity and boost customer retention and loyalty.
Two, SuperK’s franchise model allows it to expand to more locations rapidly as compared to a regular modern trade chain with company-owned stores, says Mukherjee. This model makes SuperK’s business asset-light and brings down the cost of running a network of stores. “Under this model, the franchisor does not incur the upfront cost of opening a store or having to deal with the trouble of hiring and replacing store managers,” he adds. Since most store owners in a franchise model are landowners, there is a greater stability in operations as well, he explains. Moreover, Superk stores are quite small (800 sq ft), allowing easier availability of property.
The franchise model, however, is not entirely foolproof. One of the inherent problems is the difficulty in implementing standard operating procedures (SOPs) across all stores. And the problem only worsens as the company expands operations to different cities. While Superk stores boast a no-frills fit-out that can be easily set up anywhere, how these stores are maintained through the wear and tear over the years is yet to be seen.
A bigger fear is that the store owner may start running their own store without the Superk branding. “If Superk loses the franchisee owner, it also loses the location in which the store was operating,” says Mukherjee.
Moreover, most franchisee owners in the retail business typically tend to be experienced general store owners who might not be willing to adopt new technology. “Since they have run a store before, they think they know how and what to order for inventory and may not follow SuperK’s tech-enabled recommendations,” says Mukherjee.
There’s another problem. While the founders claim to have seen considerable success (35-40% sign-ups) in the rollout of SuperK’s membership programme for customers, Third Eyesight’s Dutta raises concerns about its future growth. “Indian consumers’ price sensitivity limits membership fee potential,” he says. According to him, the programme’s value in the tier-3 market lies more in customer acquisition and retention than direct revenue generation. “Long-term success requires a cashback programme to drive purchase frequency and basket size increases to offset the costs,” says Dutta.
Menta, however, has a different view. He says SuperK’s subscription is designed in a way that benefits customers only when they make full basket purchases. Moreover, the company has different pricing slabs for membership depending on the various basket sizes, which makes the model more viable. Considering the programme is a little more than a year old, it is still too early to judge whether it will find a lot of takers in small towns.
For now, the founders are in no hurry to expand their business across India. “There is no reason to go into five states. Then, you are spread thin and your economics will not work out. It’s a business of managing operations at a very low cost,” says Menta. The plan is to stick to one region and continue to go deeper into it. “A lot of our competitors who started five years ago spread to so many places that it became very difficult for them to manage,” he adds.
This is also the crux of how Thontepu and Menta are building SuperK. By implementing what they have learnt not only from their own experiments, but also from the failures and successes of other businesses. While there’s no guarantee that Superk will become a roaring success, it does appear to have set an example by starting small and growing patiently. And if the latest funding is any proof, investors are interested.
(With inputs from Neethi Lisa Rojan)
(Published in The Morning Context)
