admin
July 28, 2025
Ananditha Anand, Deccan Chronicle (Hyderabad Chronicle)
Hyderabad, 28 July 2025
Beauty is borrowing from the bakery. Be it glazed donut skin, popularised by Hailey Bieber, jam lips, or strawberry freckles – food related makeup looks, as well as cosmetic marketing trends have been at an all-time high. In June 2025, around 2 lakh users looked up latte makeup on the image-based social media platform, Pinterest.
The Novelty Value
According to social-media-influencer Yashvi Bhaia, these trends bring a sense of novelty to cosmetic products. “Take a look at one of the body washes called Whipped Lush. It feels exactly like whipped cream – fluffy, foamy and sweet. This visual being attached to the product brings a pleasant connection,” she says.
Devangshu Dutta, founder of Third Eyesight, a management consulting firm, says, “Terms like choco mousse blush or berry lip tint evokes indulgence, comfort, and a sense of reward, transforming cosmetics into emotional experiences rather than just functional items.” Dutta likened these products to comforting treats, exuding warmth and a nostalgia for food they have consumed before, bottled in these makeup products.
Dhanashree Kavitkar is an avid follower of makeup trends on platforms like Instagram, as well as Chinese sites like Douyin and Red Note. She observes that the melding of the sensory elements of food and makeup “satisfied” the consumer.
“It works almost the same way ASMR does. When I think of jelly lips, I think edible, with a plump and glossy texture. And it just hits the right spot in my brain,” she says.
She also believes that many of these beauty trends, under the guise of novelty, are repackaging pre-existing makeup trends to make it appealing again. “Take strawberry freckle makeup for example, it is literally just drawing freckles on your face, but they gave it a new name to intrigue people,” she says.
Bina Punjani, owner of Bina Punjani Hair Studio says, “These are all marketing buzz-words created by online makeup companies, who wish to advertise to a younger audience.” She explains that food related nomenclature has existed forever in the realm of hair care products, with wines, chocolates, and caramels dominating the hair colour market.
“Sensory feelings have been a huge part of marketing and communication, be it on television, or anywhere else,” said Bhaia. “Now that marketing is so video-forward online, brands will create visuals associated with food,” she says.
Dutta adds that rather than a new concept, the increased intensity and consistency of these beauty brands employing food-related marketing on social media platforms differentiate it from their marketing in the 1980s – when it was first popularised.
Cultural Adaptation
Talking about the virality aspect of these makeup trends, Kavitkar points out how the looks trending in India (and around the world right now), were popular in East Asian countries like China and South Korea a year ago.
“Thanks to the matcha wave now, strawberry matcha makeup is popular. More East Asian food items like mochi and tanghulu have also picked up steam in the makeup space, and have gotten popular globally. But they can feel a bit alien to Indian consumers who don’t know these trends beforehand,” she says. Bhaia talks about how Indian cosmetic products adapted these trends to cater to the Indian “taste.” A leading brand has come up with lip products named masala chai, and jalebi glaze.
“These are such Indian terms, and they’ve been marketed so well. When you think of jalebi, you think of this shiny, orange-ish kind of thing, and you have a very clear visual of it.”
Just Another Trend
What keeps the novelty of these trends alive? Punjani thinks that it is the familiarity that we as humans draw towards nature and ourselves. “Suppose you look at your skin tone, and you see that exact shade in a pear – you end up drawing a psychological connection between the two,” she says.
Kavitkar thinks that they bring in a new wave of experimentation. She says, “Look at tangerine dream makeup. It is a mix of yellow and orange blush on your face, which looks so weird. If you saw someone wearing yellow blush outside, you’d be like, what the hell is she wearing? But that’s the beauty of this look, it’s so out of the box.”
Dutta notes that the frequency of usage of any imagery in the industry ebbs and flows with fashions. “Food, however, consistently provides an intuitive, emotional, and relatable entry point for consumers to engage with beauty, and will remain a versatile tool for building stories around pleasure, nostalgia, authenticity, and self-care,” he says.
While the world goes ‘bananas’ over ‘latte makeup’ and ‘gingerbread nails’ you can try the silent power of ‘smokey eyes’ and nude lips!
(Published in Deccan Chronicle)
Devangshu Dutta
June 30, 2025
In every strategy meeting today, one metric is invariably mentioned: Customer Acquisition Cost (CAC). Whether you’re a well-funded corporate retailer, or raising your first angel round, or a well-established digital duopolist brand scaling Series C, CAC is one of the key performance metrics. “Real” spend that is neatly broken down by channel, optimised by funnel tweaks, scrutinised to the last rupee or dollar.
But there’s a metric we almost never hear about that could be costing brands far more in the long run.
Let’s call it Customer Forfeiture Cost (CFC), the residual lifetime value that is lost when a customer walks away from your business not because of price, competition, or even shifting needs, but because of a “burn”: a delivery missed or messed up, a refund that took weeks, an arrogant customer service call, or a product that failed spectacularly against the promise. In other words, when your brand hurts someone enough to make them walk away. Probably for ever.
It’s a paradox: brands are pumping thousands of crores into acquiring users, but they’re bleeding value at the other end. Yet, while CAC is a line item in every financial statement, CFC is invisible in management dashboards. CEOs don’t announce, “We’ve cut our forfeiture cost by 20% this quarter.”
Yet. every CXO knows it exists. The NPS scores, the social media complaints, the “never again” comments in reviews, the sinking feeling when repeat purchase rates fall.
Why CFC Matters More Than Ever
In every business, during the early stages each sale is a victory. Whether it was the retail chains that grew in the 1990s and early-2000s or the digital upstarts that came up through 2010s and 2020s, scale has been the mantra, and investors have poured money into scaling through the growing consumption of India 1 and India 2 customers.
Today customer acquisition isn’t cheap. The same person who clicked impulsively in 2020 now thinks twice before confirming payment. In this landscape, retention isn’t optional, it’s existential.
Every lost customer isn’t just a refund processed, or a cart abandoned. It’s the long tail of future repeat purchases that will never happen, negative word of mouth and brand distrust in the customer’s circle of influence, and increased future CAC due to declining organic reach.
Way back in 1967, management consultant Peter Drucker wrote in his book “The Effective Executive”: “What gets measured, gets managed”.
Today your CAC may be Rs. 500-1,000. If the average customer life time value (LTV) is Rs. 10,000, and a single burn causes churn after just one order worth Rs. 2,000, your CFC is Rs. 8,000, and that doesn’t even include reputational spillover.
Why We Don’t Measure It
Yes, CFC is hard to quantify. It’s not as easily attributable as ad spends. There’s usually no neat model telling you why someone never returned, because tech stacks aren’t typically designed to track emotional exits. And let’s face it, introspection about broken relationships is uncomfortable, even for management teams.
But that doesn’t mean it’s not real. If a customer leaves because your delivery executive messed up, or because your app crashed during checkout twice in a row, that’s on you, not the market. And in a business climate where sustainable growth is the mantra, LTV is king.
Ignoring CFC is like watching your roof leak and blaming the rain.
Toward a New Discipline
Brands and retailers must start measuring CFC, the value lost when customers disengage due to friction, mistrust, or neglect, and then start working on reducing it. This can be done by:
The Competitive Edge We’re Not Using
In a crowded space where everyone’s vying for eyeballs, trust is the true moat. Customers don’t expect perfection – they do expect accountability, authenticity, and recovery when things go wrong.
Brands that understand and act on Customer Forfeiture Costs will quietly start building a powerful edge: deeper brand loyalty, lower CAC over time thanks to referrals and repeats and greater lifetime value per user.
In other words, real, compounding value.
As the Indian brand ecosystem matures, Customer Forfeiture Cost needs to be as visible and valued as CAC. Acquisition is the invitation; experience is the relationship. Relationships, once broken, are expensive to rebuild; if they can be rebuilt at all.
In the end, growth isn’t just about who comes in. It’s about who stays, and why.
(Written by Devangshu Dutta, Founder of Third Eyesight, this was published in Financial Express on 2 July 2025)
admin
June 13, 2025
Hiral Goyal, The Morning Context
13 June 2025
Several smart, well-to-do Indians believe they have an opportunity to build a successful business by selling apparel to affluent people. Armed with this hypothesis and with venture capital in tow, these entrepreneurs are having a go at the market.
Some are building a business just around undergarments, for instance. Others are focusing on premium T-shirts. Or denim wear. There’s also ethnic wear. And work clothes. Even workout clothes. It would appear that every niche in the apparel market is being exploited by someone who believes they have a product that can disrupt the category and create a large, sustainable business.
Amid this sea of ventures, BlissClub stands out.
In only five years of operations, the Bengaluru-based startup has made a name for itself. By simply focusing on premium activewear for women. Now that’s a niche within a niche.
Founded by Minu Margeret in 2020, BlissClub’s story goes something like this. Drawing on her personal experience as a frisbee player, Margeret started BlissClub to address the needs of Indian women who struggled to find comfortable and functional activewear. With inclusive sizing and tiny details such as pockets and wide waistbands in leggings, the startup catered to Indian women with products that were specifically designed for them and their body types.
The idea clicked. Women were willing to experiment with BlissClub’s clothing and, on the back of its early success, the company has grown from zero to revenue of over Rs 85 crore as of 31 March 2024. The startup has also been able to raise capital from VC investors like Elevation Capital, Eight Roads Ventures and Alteria Capital, who’ve come on board hoping that Margeret is onto something. Just last month, the company raised Rs 45 crore (around $5.3 million) in a Series B funding round, a mix of debt and equity. This took its total fundraise to nearly $26 million (Rs 222 crore), according to Entrackr.
Except that’s all the good news there is. Five years in, it looks like BlissClub is at a crossroads. Its revenue growth has slowed-from 360% year-on-year in 2022-23 to just 27% in 2023-24-and its valuation remains flat at $67 million.
Already, women’s activewear as a category is far too niche. It doesn’t help that BlissClub now faces intense competition from legacy players like Page Industries (Jockey’s India licensee), Aditya Birla Group and French sporting goods retailer Decathlon as well as startups like HRX and Clovia. All of them are trying to grow their sales to keep up with the rapidly growing trend of casual attire, where product differentiation is now largely down to marketing. It is another matter altogether that these customers are price-conscious, and disposable income to spend on premium clothing is limited to a few million people in India.
That’s the reality of the market where BlissClub operates. “The greatest challenge for the new athleisure brands, apart from capital and internal execution discipline, is to maintain brand integrity rather than get sucked into price battles and discounting, which is a race to the bottom that only the businesses with large balance sheets can win,” says Devangshu Dutta, founder and chief executive of Third Eyesight, a management consulting firm focused on the retail and consumer goods industry.
Questions sent to Margeret did not elicit a response. But it’s important to ask, what should BlissClub do? It may have had a great start, but is that enough to scale? This is what we’ve set out to explore in this story.
Fighting the big guns
Almost every customer in India who’s out to buy activewear or athleisure-has enough well-known brands to choose from. There’s Jockey, Decathlon, Nike, Puma, Adidas, Asics and Skechers, to name a few. And there’s something for everyone at every possible price point.
So, what particular need is BlissClub trying to fulfill?
Margeret says she started the company because she could never find appropriate activewear in the Indian market. From BlissClub’s website about its origin story: “While some clothes were comfortable, they simply did not stretch enough. Those that did stretch, were too compressive.” With BlissClub, Margeret focused on inclusive sizes and comfortable fabric that was ideally suited to India’s hot climate.
But are inclusivity and quality enough when it comes to having a differentiating factor? Not really.
Nothing, for instance, would stop other brands from copying BlissClub’s designs or offering comparable quality to gain customers. Additionally, BlissClub risks losing customers to other brands if it fails to keep up with its promise of top-most quality products. Some customers have already taken to social media recently to share their grievances (here, here, here and here). Their most common complaint? The quality of BlissClub’s fabric has gone down and there’s a lot of pilling.
On top of this, there is unrelenting competition from legacy players, most of whom have been building their athleisure portfolio for sometime now. Take Page Industries, for example. The company launched its athleisure portfolio in 1995, but it only doubled down on making it a key growth pillar in 2014-15. Just a couple of years later, Aditya Birla Group entered the men’s athleisure business with Van Heusen in 2016 and later expanded into women’s wear as well. Both these brands were quick to identify the shifting fashion trend to casual wear and benefited handsomely when the category finally exploded during the COVID-19 pandemic-as people started working from home and focusing on their physical health. Here’s what Page Industries’ CEO Karthik Yathindra told Mint in 2022 about the company’s decision to focus on athleisure: “So, the timing worked out for us very well. Demand has also been healthy across innerwear for men and women, but athleisure really surged a lot more than what we had anticipated or planned for. I would say, we jumped a year or two in terms of demand with athleisure compared to pre-pandemic days. We literally doubled our business. Whereas, overall, as an organization, we clocked 37-38% jump in revenue in the last financial year.”
It is no surprise then that these companies are well positioned in terms of the distribution network and the range of choices they offer to take on the Indian athleisure market as compared to BlissClub and other small players. Page Industries, for example, has more than 111,000 multi-brand stores and 1,453 exclusive brand stores, besides its digital presence through its own website and third-party marketplaces. BlissClub, on the other hand, has largely been an online player, selling products through its own website or through marketplaces like Myntra and Amazon. At present, it runs 14 retail stores across nine cities.
That’s no small gap, and competition is only going to heat up. So, what options does BlissClub have?
Stretched thin
From where BlissClub stands today, there are only a few ways it can grow its top line. Mostly because the size of India’s athleisure market remains small; it’s even smaller for women. “Athleisure is a $15 billion market with a CAGR of 20%. Of this, women are -30-40%,” says Gaurav Verma, co-founder and head of consumer investments at venture capital fund Ortella Global Capital. This $5-billion market for women’s activewear becomes smaller if we take into account only the premium space. (We couldn’t independently verify this estimate as there are no reliable reports available.)
In a niche market like this, there’s limited room to scale. Unless you cut down prices, introduce more categories, start catering to all genders or open retail stores. Let’s look at each of these options.
First up, the prices. Any premium brand that cuts prices risks diluting itself. Now, BlissClub has been handing out discounts and buy-one-get-one offers more liberally than ever before. For example, its Ultimate Leggings the company’s bestselling product -is priced at Rs 2,299 and sold at Rs 1,399 after discount. But when you compare it with Decathlon or homegrown brands like Hrithik Roshan-backed HRX or Clovia, you’d find that BlissClub remains in the premium segment even after discounts. And while lowering prices further might help BlissClub gain more customers, its margins-already EBITDA-negative-will most likely suffer.
The second strategy is introducing more categories. This is something BlissClub seems to be interested in. The startup entered the innerwear category with sports bras. The latest additions have been swimwear and travel wear. But in these segments, BlissClub is yet to replicate the kind of success it saw with its flagship products-Ultimate Leggings and Ultimate Flare Pants.
There is a bigger problem here. When it comes to athleisure startups, says Verma, “there are growth concerns beyond the top 3-5 SKUs [stock keeping units) like leggings, tops.” He goes on to say, “Unless we see growth in [direct-to-consumer) on higher-priced SKUs like jackets, shoes and accessories, we will continue to see pressure on both top line and bottom line growth.”
To make matters worse for BlissClub, the new categories the company is venturing into are witnessing increased competition. Take innerwear, for example. Influencer Kusha Kapila recently announced her shapewear brand Underneat, backed by Fireside Ventures and Mamaearth co-founder Ghazal Alagh. Besides this, players like Jockey, Clovia and Van Heusen have also been fighting for market share.
The third option, then, is to enter the menswear category. Though a natural extension for any athleisure brand, it does not promise scale. Let’s look at Technosport for some perspective. The A91 Partners-backed company, which sells affordable activewear for men and women across categories, reported a revenue of Rs 382 crore (around $44.5 million) in 2023-24. But that is after 18 years of operations and catering to the mass market with a fairly well-established distribution in the offline channel.
An even bigger challenge for BlissClub here would be to shake off its identity as a brand for women. Take the case of Lululemon. When the Canadian activewear company entered the men’s business in 2014, the biggest concern was that the brand was popularized by women and it would be tough to convince male customers to buy its products. The breakthrough here was the company’s ABC pants-short for anti-ball crushing pants-which helped Lululemon acquire male customers. Still, Lululemon continues to struggle with its identity as a women’s brand. Its latest effort to fight this was by making seven-time Formula 1 champion Lewis Hamilton its brand ambassador.
Finally, there’s the option of opening physical stores to acquire more customers. A digital-first strategy, says Dutta, allows the newer niche brands to directly connect with their target customers and achieve a critical mass. However, to get greater scale, “they need to add offline presence as well,” he notes. “Offline stores are not just a mainstreaming opportunity but also a way to create a brand immersion experience for the consumers, which can strengthen the connect with their core consumer segment.”
However, considering that BlissClub is a premium brand, it only makes sense for the brand to open outlets in high-street markets. But this would entail some serious expenditure. After all, opening retail stores requires capital.
Raising capital, though, does not look like a tall order for BlissClub. Its most recent fundraise, which will be used towards growth and expansion, is a testament to that. Before that, the company had raised $15 million in its Series A round. The credit for this partly goes to Margeret and Vidit Aatrey’s connections in the VC ecosystem. Aatrey, Margeret’s husband, is Meesho’s co-founder and CEO (the e-commerce company itself has raised $1.61 billion in total funding.)
Thanks to the funds it has been able to raise, BlissClub has had a good run so far.
However, with competition brewing in this space, the company risks losing its edge and becoming one of many. To give credit where it’s due, BlissClub has done a great job at building brand equity in the Indian activewear market. To grow beyond where it is today, though, it will need to rethink its strategy.
Perhaps it already is. In the last year, BlissClub has entered into categories beyond activewear; this includes innerwear, swimwear and most recently, travel wear. At the same time, it is also opening retail stores across the country.
How BlissClub scales will leave cues not just for Margeret but everyone else who believes they can build a niche apparel company in India successfully.
(Published in The Morning Context)
admin
May 7, 2025
Shalinee Mishra, Exchange4Media
May 7, 2025
Bollywood’s biggest stars, Katrina Kaif and Deepika Padukone, have reputed beauty businesses to their names — Kay Beauty and 82°East, respectively.
Kay Beauty, launched in late 2019 in partnership with Nykaa, has crossed the ₹200 crore revenue mark in 2024. In contrast, 82°E, launched by Deepika in November 2022, has managed around ₹25 crore, according to industry estimates.
Both actors have massive social media pull, strong brand equity, and sizable fan followings. They are matched in popularity, but the same cannot be said about their respective brands. One clearly has an edge over the other. In this case, it is Kay Beauty.
What went wrong with 82°E?
A core difference between the two brands is pricing.
Kay Beauty’s average product is priced affordably at around ₹299, making it accessible to a large portion of Indian beauty consumers. It hits the sweet spot of mass affordability and aspirational branding.
Katrina seems to have built the line keeping in mind India’s price-sensitive but beauty-conscious audience, especially women who look for functional, everyday products without shelling out a fortune.
On the other hand, 82°E positions itself as a luxury skincare brand, with products starting at ₹2,500 and going up to nearly ₹4,000. While targeting the premium market is a valid strategy, it demands either a very clear value proposition or a unique, standout offering that sets it apart from both domestic and global competitors.
According to multiple marketing and retail experts, 82°E currently lacks such a defining “hero” product. In contrast, top-tier global brands like Estée Lauder (Advanced Night Repair) and L’Occitane (Immortelle Divine Cream) have built their entire portfolio identity around one or two iconic products.
Devangshu Dutta, CEO of retail consultancy Third Eyesight, cautions against overestimating the power of celebrity equity alone. “Celebrity involvement, even with an equity stake, doesn’t automatically ensure brand success,” he says. “What matters is how well the product and brand resonate with the end consumer. Many factors—category selection, pricing, accessibility, and retail strategy—determine scalability.”
He adds, “A high-priced D2C brand with limited-use products will always scale slower than a more affordably priced, high-rotation brand with widespread retail availability.”
Missing the emotional connect
Another crucial area where 82°E falters is brand recall without Deepika. Experts argue that if Deepika’s face were to be removed from the branding, very little would remain to emotionally anchor consumers.
While celebrity-founded brands enjoy the initial boost of recognition, long-term consumer connection demands storytelling, product efficacy, and relevance.
For a product priced between ₹2700–₹3900, the experience and results need to justify the cost. But user feedback suggests the perceived benefits don’t dramatically exceed what one might get from a ₹999 serum in the market.
Katrina’s Kay Beauty, in contrast, positioned itself as a homegrown solution for Indian skin types, with products that worked well for deeper skin tones and humidity-prone weather.
The brand tapped into inclusivity and practicality—two emotional hooks that resonate deeply with Indian consumers. Additionally, it responded to functional needs by launching waterproof and sweat-resistant products, which especially make sense during monsoons.
On Instagram, Katrina actively promotes her products, collaborates with influencers, and shares content that resonates with her target audience. In contrast, Deepika’s brand presence on social media lacks the same level of relatability and consistent engagement, suggesting a need for a more tailored and active digital strategy.
Link: https://www.instagram.com/reel/DI_wjSRoZTM/? utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==
https://www.instagram.com/reel/DIWHG1DSR5f/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA==
Retail footprint and distribution strategy
Skincare, particularly in the premium category, remains an experiential purchase. Consumers often want to try and test products before committing, especially at a higher price point. 82°E launched as a D2C-only brand, relying heavily on its website and social media advertising for discovery and sales with no store opening.
The strategy meant substantial upfront investment in paid media and influencer partnerships to generate traction, but lacked the physical visibility or tactile experience needed to convert high-end skincare buyers.
In contrast, Kay Beauty quickly became visible across Nykaa’s extensive online and offline retail network, giving shoppers a chance to explore products across price tiers in-store and online. The Nykaa tie-up served not only as a strong distribution engine but also as a brand endorsement in itself, given the platform’s dominant position in Indian beauty retail.
As Kushal Sanghvi, a media and marketing strategist, puts it, “Kay Beauty got its pricing, packaging, promotion, and place—basically the key P’s of marketing—spot on. Deepika’s brand, though elegant, is caught in a niche premium wellness space with limited scale.”
Kay Beauty was developed with a clear understanding of what works in India: colour cosmetics tailored for Indian skin tones and seasonal weather. The brand focused on frequently-used products like lipsticks, kajal, and foundation sticks that had both a functional and emotional appeal, allowing it to drive repeat purchases.
In contrast, 82°E focused on skincare rooted in self-care and holistic wellness, a space that is already crowded with local and international competitors, and where product effectiveness needs to be proven over time. Moreover, Indian consumers still tend to see skincare as utilitarian, rather than indulgent, which makes higher pricing even more of a challenge.
Short-Term Results vs. Long-Term Vision
It’s important to contextualise these figures within brand age. Luxury brands, globally, have often taken decades to establish loyalty. From Estée Lauder to Chanel, brand equity is built slowly through repeated use, reliable results, and consistent positioning.
But time alone won’t change the equation unless the core approach is recalibrated. If Deepika’s brand intends to build a long-lasting business, it will need to think beyond elite appeal and D2C strategy. Offline presence, a wider retail network, and possibly a reimagining of its product portfolio to include lower price points or trial-sized options could open the door to a broader consumer base.
India’s beauty and wellness market is growing at over 15% year-on-year, and opportunities abound at both the premium and affordable ends of the spectrum. But clarity of positioning and accessibility remain critical to long-term success.
(Published in Exchange4Media)
admin
March 7, 2025
Shailja Tiwari, Financial Express
March 7, 2025
This is what happens when you hit the gym after a long pause. On your first rebound day, the same weights seem heavier, the same set of squats tires you quicker. You might feel frustrated – nothing seems the way you left it.
The same scenario faces brands looking to make a comeback. Those “muscles” – read brand loyalty -have lost strength due to long absence. The brand’s “stamina”- customer loyalty – have declined with neglect. All of which essentially means you need a relook at the entire “regimen” – the product, price, place and promotion – that seemed to work the last time around.
Men’s fashion brand Reid & Taylor is facing the same dilemma.
Launched in India in 1998, the brand vanished from the market in 2018 after S Kumars – which held the rights to manufacture and market the Scottish brand in India went bankrupt. Reid & Taylor is making a gradual comeback now, under the aegis of its new owner Finquest Group, complete with a campaign featuring new brand ambassador Vicky Kaushal and tagline, “Man on a Mission”.
Finquest Group has invested over ₹750 crore in revitalising the brand. Reid & Taylor is available in more than 1,200 multi-brand and exclusive brand outlets across the country, as per a company announcement.
In January, Reid & Taylor also announced its partnership with the Unicommerce to knit together the brand’s website, warehouses, physical stores, and other online platforms in one integrated network. The tech integration followed the launch of Reid & Taylor’s brand website and its growing presence across various online marketplaces, a clear signal the company is gearing up to address the needs of today’s customer and give its competitors a run for their money.
Kapil Makhija, CEO and MD, Unicommerce, explains how this will enable Reid & Taylor to modernise its operations: “In addition to a consistent customer experience, this integration enables efficient inventory management through a centralised platform that allows ship-from-store service, where the brand can switch orders between warehouses and stores, offering a broader assortment for sale and faster order fulfilment. It also helps Reid and Taylor connect with the more online savvy audience.”
The Indian menswear market, encompassing formal, casual and traditional apparel, had crossed ₹2 trillion in 2023 and is expected to reach ₹4.3 trillion by 2027, as per a Statista report. Experts say that the menswear category has grown exponentially since Reid & Taylor’s first outing. It has a host of local and international brands such as Raymond, Mufti, Allen Solly, Louis Phillipe and Manyavar offering stiff competition.
In other words, Reid & Taylor has its task cut out.
Makeover strategy
The greatest challenge for the relaunched brand is to establish relevance and share-of-mind with a new set of consumers, observes Devangshu Dutta, CEO of Third Eyesight. “In its initial avatar in India, it rode on the brand’s past goodwill, but since its fall a few years ago, the market has changed significantly. Ready-to-wear apparel, growth of modern retail, online commerce and a set of consumers who have no past history or association with the brand are all significant factors at play, remarks Dutta.
At its best in the early-2000s, the brand was positioned mostly within the wedding segment, a category that is also rapidly changing. The styles that dominate wedding apparel are changing among younger cohorts, points out Ajimon Francis, MD India for Brand Finance. Formal three-piece suits and safari suits are no longer style statements.
Consumers are opting either for designer wear like a Tarun Tahiliani or for mid-segment offerings where brands like Raymond operate. “Formal suits are becoming an ‘uncle’ or ‘dadaji’ segment, and the wedding lines showcased by most brands are geared towards traditional wear. Formalwear for weddings now includes sherwanis and kurtas, where brands like Manyavar and FabIndia rule,” he points out.
Reflecting on the brand’s exit earlier from the Indian market, Francis says that its owners’ (S Kumars) inability to adapt the brand to changing consumer behaviour led to its downfall. The Finquest Group will need to clearly redefine its new positioning since Reid & Taylor now offers a mix of styles across casual and formal menswear.
Legacy brings credibility but it can also be baggage, remarks Rutu Mody Kamdar, founder of Jigsaw Brand Consultants. The challenge for Reid & Taylor lies in shaking off the heritage brand’ tag and making itself relevant to younger buyers who value modern style over nostalgia. “It needs to own the ‘quiet luxury’ space, timeless tailoring with a contemporary edge. That includes modern cuts, cultural collaborations, omnichannel presence, and aspirational storytelling,” suggests Kamdar.
E-commerce strategy will be key too. The brand will need to blend strong visuals with smart pricing and seamless strategy. Kamdar adds that Reid & Taylor needs to look at e-commerce as not just a sales channel but also a brand building platform.
(Published in Financial Express – Brandwagon)
