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May 24, 2023
Shambhavi Anand, Economic Times
New Delhi, May 24, 2023
Retailers and shopkeepers will soon not be allowed to seek phone numbers of their customers while generating bills, according to a diktat by the department of consumer affairs, a senior government official said.
Taking the numbers of customers without their “express consent” is a breach and encroachment of privacy, said the official, without wanting to be identified.
The official added that such a move will be classified as an unfair trading practice defined as any business practice or act that is deceptive, fraudulent, or causes injury to a consumer.
Most large retailers mandatorily take down buyers’ phone numbers while generating the bill for their purchases and use them for loyalty programmes or sending push messages.
The move has come after the department received several complaints from consumers about retailers insisting on getting their phone numbers. This will be communicated to all retailers through industry bodies representing retailers soon, the official added.
While the implementation of these new rules may require some adjustments and initial costs for retailers, it is seen as a necessary step towards protecting consumer privacy and ensuring fair business practices in the retail sector, said experts.
While retailers will have to rework their systems in case this becomes a regulation, this won’t stop them from asking for phone numbers of consumers as their loyalty programmes run on these numbers, said Devangshu Dutta, founder of Third Eyesight, a retail consultancy firm.
He added that retailers also use numbers for sending e-invoices and so this could have a cost impact and environmental impact.
(Published in Economic Times)
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May 16, 2023
Viveat Susan Pinto, Financial Express
May 16, 2023
The country’s top two organised retailers, Reliance Retail and DMart, are shifting focus to the large but fragmented pharma retail market in India in their quest for growth. The Rs 2-trillion domestic pharma retail industry is largely dominated by mom-and-pop stores, much like the fast-moving consumer goods market and kiranas.
On Saturday, Avenue Supermarts, which runs the DMart chain of stores, said it had set up a new subsidiary called Reflect Healthcare and Retail to launch pharmacy shop-in-shops. Reliance Retail, on the other hand, proposes to step up the launch of offline pharmacy stores under Netmeds, the e-pharmacy company it acquired in August 2020. Netmeds is now a subsidiary of Reliance Retail.
The plan with Netmeds, according to persons in the know, is to open around 2,000 standalone pharmacy stores in the next few years. Reliance Retail already has around 1,000 shop-in-shop pharma stores across Reliance Smart Bazaar and Smart Point outlets.
During Reliance Industries’ fourth quarter earnings call last month, Dinesh Taluja, chief financial officer of Reliance Retail, said standalone pharmacy stores by the company would be positioned as destinations for pharma and wellness products. The aim, Taluja said, was to leverage omni-channel capabilities to serve customers better.
DMart, on the other hand, has launched one pharmacy shop-in-shop in the Mumbai Metropolitan Region (MMR) for now. But the future plan, according to industry sources, includes rolling out at least four to five more of such outlets in the MMR region in the next few months.
“While e-pharmacies are a growing concept, there is a large population out there that still prefers to go to a nearby pharmacy or medical store to purchase drugs or medicines prescribed or buy over-the-counter products,” said Devangshu Dutta, founder and chief executive of retail consultancy Third Eyesight.
“The number of organised retail chains in the pharma space in the country are limited. This presents an opportunity for organised players like DMart and Reliance Retail to expand their presence in the market,” Dutta said.
Apart from Apollo Pharmacy, which is India’s largest omnichannel pharmacy chain with over 5,000 outlets, the organised pharma retail space in India largely has regional chains or popular standalone outlets within cities catering to a captive market, say experts. So, organised retailers such as Reliance Retail and DMart can disrupt the market if they begin growing their presence.
Analysts at brokerage firm Kotak Securities, however, see DMart’s foray into pharma retail as a pilot programme, which could be scaled up in the future. “This is another pilot that is expected to boost footfalls in DMart’s brick and mortar business using existing store infrastructure,” they said.
(Published in Financial Express)
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April 24, 2023
Samar Srivastava, Forbes India
April 24, 2023
A board meeting scheduled for May 2 promises to be the start of the value unlocking process for Reliance Industries [Disclaimer: Reliance Industries is the owner of the Network18 group, which publishes Forbes India]. Shareholders of India’s largest company, which has a presence in industries as diverse as petrochemicals, retail and telecom, will each receive shares in its financial services unit—Jio Financial Services.
User data—what consumers search for, their demographic profile as well as their likes as dislikes—are available to India’s largest telecom company with 426 million users. If it can use that data to underwrite credit for consumers, it has a winner. Jio Financial is in a unique position.
Loans to India’s middle class have grown at three percent in the last year. Compare that with credit to industry that has grown at a mere seven percent and it becomes clear why the company is keen to spin this off an independent entity and list it separately on the bourses. A successful listing could result in telecom and retail being eventually listed separately.
An analysis by Jefferies, a brokerage, shows that loans to India’s consuming class present a large market opportunity. Home loans account for about ₹25,00,000 crore, auto loans for ₹471,400 crore, consumer durable loans for ₹37,000 crore, and microfinance for ₹280,000 crore. And there is the rapidly growing personal loan segment at ₹79,000 crore. These all present a large whitespace for the company to tap into. Jeffries also points out that a key advantage of the business would be their access to low-cost capital due to the high credit rating to Reliance Industries.
The step also marks an important milestone in Chairman Mukesh Ambani’s aim to cement his position in the world’s list of billionaires. At $83.4 billion, Ambani is rank 9 on the 2023 Forbes list of world billionaires. Since the pandemic in March 2020, the second-generation entrepreneur has started work on a new energy business, strengthened his retail operations with the acquisition of Metro Cash and Carry, and broadened Jio’s subscriber base with the launch of 5G services.
As he sets out to independently grow his businesses, Ambani finds himself occupying the largest retailer spot by revenue. In the last year, store count is up 52 percent to 17,225 stores while revenues are up 17 percent to ₹67,000 crore and profit up six percent to ₹2,400 crore.
Reliance Retail has adopted a multi-format approach. There is Ajio.com and JioMart that make up its online offering. Digital plus new commerce accounts for 18 percent of sales, according to CLSA, a brokerage. Reliance Trends is its cut price fashion format. There is the soon-to-be-launched Azorte to compete against the likes of Mango and Zara, as well as Reliance Brands that houses global names like Burberry, Armani Exchange, Canali and Jimmy Choo, among others. Add to that its private label business with brands like Campa Cola and Independence and the growth drivers for the next decade are in place.
“Reliance has been clear about dominating the landscape in any sector it has entered in the last 30 years, whether it is petrochemicals, telecom or retail,” says Devangshu Dutta, founder and CEO of Third Eyesight, a retail consultancy. He believes the company is getting into many sectors or formats to capture a larger share of the consumer wallet.
At Jio, its strategy to add subscribers (mainly from Vodafone Idea), increase average revenue per user as well as spread the 5G network has paid off. At 426 million users, it is now the largest telecom operator in the country with an average revenue per user (ARPU) of ₹177. The business has delivered a topline of ₹29,195 crore and profit after tax of ₹4,881 crore. CLSA expects the launch of its portable 5G device, Jio AirFiber, as well as an affordable 5G smartphone to drive growth.
Add to this the synergies that could play out with Jio Financial Services. The business starts with a net worth of ₹1,07,200 crore, giving its balance sheet the strength to leverage and make loans. Even a conservative gearing of five times net worth would make its loan capacity ₹6,00,000 crore—or twice the size of Bajaj Finance—today.
In the new energy business, the company is working on plans to commence production at its new gigafactory in Jamnagar. The company is yet to share updates on progress on this front.
These developments have prompted upgrades by brokerages who believe Reliance Industries offers a favourable risk reward as the downside is capped on account of strong profit growth. In a recent report, CLSA termed Reliance Industries a ‘bargain buy’. In the last 12 months, sales were up 36 percent to ₹2,17,164 crore, while profits were up 16 percent to ₹70,782 crore. Still, the stock price is down eight percent to ₹2,346 per share, and its market capitalisation stands at ₹15,87,500 crore, making it the most valuable company in India.
They point to key monitorables being the rollout of its green energy ventures as well as the execution in its 5G rollout. For now, the company has a comfortable position with regard to leverage. In the quarter ended September 2022, Reliance Industries had reserves of ₹7,83,283 crore and borrowings of ₹3,16,030 crore, leaving it with scope to borrow if new business opportunities come its way. Ambani usually uses the Reliance AGM to announce new plans. Expect the next meeting in a few months to possibly come up with some.
(With inputs from Varsha Meghani)
(Published in Forbes India)
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April 7, 2023
Akanksha Nagar, Christina Moniz; Financial Express
April 7, 2023
Reliance Retail’s (RR) launch of an omnichannel beauty and personal care (BPC) retail platform Tira this week brought the fight in the $27-billion market right to the doorstep of entrenched brands such as Nykaa, Sephora, Shoppers Stop, Tata Cliq, Myntra et al. Along with the app and website, the Isha Ambani-led company unveiled a 4,300 sq ft flagship store at Jio World Drive at BKC, Mumbai, and is working to set up stores in at least 100 locations across the country over the next few months.
RR already sells BPC products via its large network of department store chains and on its JioMart platform and last year, acquired a controlling stake in makeup and personal care brand Insight Cosmetics. RR was also in talks with Arvind Fashions to acquire Sephora, but media reports suggest the deal was called off earlier this year.
Clearly, RR has been working hard to capture the lion’s share of the fast-growing market.
According to Statista, revenue in the market will amount to $27.23 bn in 2023 and is expected to grow annually by 3.38% (CAGR 2023-27). Calling it a bottomless market, Samit Sinha, managing partner, Alchemist Brand Consulting, says, “There is definitely a huge untapped opportunity for beauty. Though we have seen a fair bit of growth in India over the past few years, we have barely scratched the surface. Its consumers are no longer just women, but also men. Additionally, differences between young female consumers in small cities and those in metro markets are reducing.”
Taking on competition
No doubt Tira has a lot going for it.
Reliance Retail Ventures Ltd, through its subsidiaries and affiliates, operates an omnichannel network of 17,225 stores and digital commerce platforms across categories including grocery, consumer electronics, fashion and lifestyle, etc.
Sinha points out that RR has a huge advantage in terms of its distribution reach and suggests it look at tapping the huge, pent-up demand in the smaller markets more than the metros, as consumers in these markets today have similar aspirations as metro consumers.
When it comes to categories like colour cosmetics or fragrances, consumers still will opt for offline retail than online, especially in smaller cities since they have limited retail outlets for product trials. That is what Reliance should be focussing on – creating a large offline footprint for its brand and if there is any company that can meet that need, it is the large corporates like Reliance, he adds.
Distribution apart, RR also needs to have a very clear positioning for the brand, notes Devangshu Dutta, chief executive, Third Eyesight. “Differentiation is the key and for that, it has to be clear about what segment of the market it is targeting and its offering. RR formats and the online presence provides a certain possible viable size of distribution, but beyond that, it has to create its own distinctive position in the market.”
Of course, competition hasn’t been sitting tight. Online market leader Nykaa, for instance, has 141 stores and plans to add another 50 in 2023; Tata Group too has announced the launch of over 20 beauty tech stores in the country.
While it has opened multiple outlets, experts say, Nykaa is still primarily an online brand. And this marketing is getting increasingly cluttered.
The online BPC market is roughly around Rs 10,000 crore in India (which is $1.2 billion) and could double in the next 3-4 years, points out Karan Taurani, senior VP, Elara Capital. That means the category could grow to reach $2.5 billion in 3 to 4 years with a CAGR of 25%.
Also, the BPC market requires a differentiated approach compared to other categories, with a lot of influencer-led campaigns and other marketing efforts to build consumer recall. “Other companies have struggled to acquire the kind of success and growth that Nykaa has seen,” he says.
That said, we have all seen how Reliance’s Ajio has given Myntra a run for its money in the fashion category with heavy discounting; so it is quite possible RR will play spoilsport in the online BPC marketplace and give Nykaa tough competition in the medium to long-term.
Tira is leaving no stone unturned. Its online platform has shoppable videos, blogs, tutorials, trend-setting tips, personal recommendations, and a virtual try-on feature, while its brick-and-mortar store offers beauty tech tools such as virtual try-on, skin analyser, fragrance finder and gifting stations to personalise purchases, along with trained beauty advisors.
Even as Tira is looking to differentiate itself via technology or by offering personalised services, Nisha Sampath, managing partner, Bright Angles Consulting, believes the only way Tira can truly stand out will be through the experience it offers. The proof will lie in how seamlessly it guides the customer through the purchase experience, she sums up.
(Published in Financial Express)
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January 18, 2023
Faizan Haidar, ET Bureau
Jan 18, 2023
Tension has built up between retailers and malls across India, with leading malls planning to increase rentals every year instead of the current arrangement of every three years.
Industry insiders said large retailers are opposing the move given the number of stores they operate. Malls usually sign nine-year agreements with the retailers with a 15% increase in rentals every three years. If rents increase 5% each year, retailers will have to shell out about 17% in three years.
“It does not make any sense because we sign our properties for a long term, which is generally 12-15 years. An annual escalation in rent will not be viable and we would want to not go ahead with such short-term demands,” said a chief executive at a departmental store chain, who did not wish to be identified.
Rajendra Kalkar, president-west at Phoenix Mills, which operates more than half-dozen malls in Mumbai, Pune and Bengaluru, and in some tier-2 cities, said rentals are revised as per the originally agreed terms of the agreement. But in new agreements, the issue of annual rent revision is being negotiated on a case-by-case basis.
Another retailer said on condition of anonymity that brands invest a lot in fit-outs and annual rental hikes will make the business unviable. “A brand has to manage so many stores that annual hikes will lead to a chaotic situation where every month brands will have to keep rental hikes in mind,” said the retailer.
Other malls such as those of DLF, Nexus and Oberoi, Select City Walk and Vegas are also mulling over the issue, said industry executives.
“We have started something like staggered rental so that we can hike the rental every year. However, in the first year. we don’t put much pressure because the brand is trying to settle in. But once they start doing well, we push for a rental hike,” said the director of a leading mall, who did not wish to be identified.
Single-brand retailers said the demand is strong and they may be able to absorb rent inflation, if at all it goes through.
Mall developers said they will push for a 20% rental hike in three years given the inflation and cost of raw materials.
“The cost of everything has gone up and we will have to put it in a fresh condition to sustain. Retailers are doing good and they should not be hesitant in absorbing the hike,” said another mall developer.
India’s top ten listed retailers, including Aditya Birla Fashion & Retail, Shoppers Stop, Jubilant Foodworks and Tata Trent, have together saved more than Rs 1,500 crore in rents over the past two financial years, after negotiating discounts with malls and other landlords for the lockdown period.
“Covid impacted both mall developers and retailers, and mall developers may possibly be trying to recover from those lockdown losses,” said Devangshu Dutta, founder of retail consulting firm Third Eyesight. “Where there’s a dearth of quality retail spaces, well-managed malls may be able to negotiate more strongly for a frequent hike. But both retailers and malls need to come together for a symbiotic solution that works for both.”
Rentals have now returned to pre-Covid levels, as malls have returned to normal business and their tenants are seeing healthy footfall. According to ICRA, rental income reached 80% of pre-Covid levels during 2021-22 and is expected to surpass 2019-20 levels by 4-6% in the current fiscal.
“We have seen double-digit growth and understand that it was an unfavourable time for mall operators during Covid. So during renewal, we may accept rent escalation if we are not able to hold it. However, we don’t expect any adverse impact on our financials,” said Satyen Momaya, CEO of Celio, a French apparel brand.
Rental incomes have improved at a faster pace after the second wave of the pandemic, with recovery at 74% during the second quarter of 2021-22, as against 34% a year ago, and reaching 102% of pre-Covid levels in the second half of the current fiscal, said ICRA.
“Malls are investing heavily in events and every month there are two-three events to ensure footfall. With these initiatives, the mall expects sales to increase and the retailer to pay higher rent,” said a Kolkata-based mall developer, who did not wish to be identified.
