In the business of fashion, time has always been important. However, speed and efficiency are now both a strategic imperative and a tactical necessity. With greater unpredictability in the market, it is critical to have the correct product at the correct time in the right quantity. Fast fashion requires completely different thinking in the way product is developed, how pre-production processes are undertaken and how production is organised. The Fast Fashion Seminar will draw upon the live experiences of leading practitioners from the area of product development and supply chain. It will be structured as an interactive session. This Third Eyesight Fast Fashion Seminar will provide you with a valuable insight into how to effect rapid changes in the market to your benefit.

Among other aspects, it will:

• Describe in detail the concept of fast fashion

• Identify key strategic actions to meet fashion consumer demand

• Detail how leading brands such as Zara operationalise the concept

• Discuss how to achieve less than 1% inefficiencies in their processes from design to delivery, including inventories and markdowns substantially below the industry average.

• Understand the underlying principles of the fast fashion model and how these might be applied to retail and fashion business models in India

Attendance is strictly by pre-registration. Registration information is also available over phone (please contact on phone +91-124-4293478 or +91-124-4030162).

I had the privilege of bringing the Prime Source Forum in Hong Kong (April 1-2, 2008) to a close.  As in the previous year, the Forum had senior executives from companies based in the Americas, Europe, and Asia, as well as government officials and highly respected academics. The discussions covered wide-ranging topics, and with the variety of people on the panels, there was also some amount of difference in opinion.

8 issues came to my mind as key themes for the global industry, as I was preparing my closing speech, and I thought that those who were not present at the event may also be interested in these. Some of these are views expressed in the panel discussions, others are just my musings. Hopefully thinking through these 8 things can improve the fortunes of the industry around the world (8 being a lucky number in China). 

1. Costs vs Prices – Rising costs were a big theme, running through the various panels.  Chinese labour costs, power costs, the increasing costs of fuel, new costs of doing business (compliance) – more cost heads were discussed than I can possibly remember.

Once upon a time prices used to go up when costs went up. But that has not been the case for at least the last couple of decades. Even as costs have climbed, retail prices and FOBs have remained steady or even declined. Clearly, the question is whether this is a sustainable situation – though consumers and retailers have been winners so far, how long can factories and labour be squeezed without impacting the very survival of the business?

The interesting contrast is luxury goods, where production costs have come down due to outsourcing and manufacturing in low labour cost countries. (So even in that area, prices and costs don’t show a correlation!)

2. Where next? – Dr. William Fung (Li & Fung) clearly struck a note with most of the audience in his opening keynote address, as he tackled the BIG question: with costs significantly rising in China, and the risks of a concentrated sourcing basket, which other countries could companies look to. According to him, “within the next 3 years, the follow-up country to China is…China”.

After all, which other country’s industry has poured billions of dollars in up-to-date manufacturing capacity and supply chain infrastructure? So even while the Chinese government’s move to push factories to the north and west of China may be producing results as quickly as they may have hoped, buyers clearly have limited options on the table.

Certainly, other countries such as India and its neighbours, as well as Indonesia, Vietnam etc. are an option, but a lot more needs to be pushed through.  According to Dr. Fung, India shows higher product differentiation and development skills that make it a logical place for buyers to invest time and energy.

I believe that what buyers did in China 15-20 years ago, is probably what is needed in South Asia and other supply bases now.  At that time, China had neither the production capacity nor the supply chain and other infrastructure that it has now. But intrepid buyers opened the Chinese frontier and created the demand pipeline which pulled the supply base up. Would retailers have a similar focus on the other supply bases today, to balance their exposure in China? This is not a new question – in fact, in the last few years it has come up several times when there has been a hurdle or barrier to cross with China (quotas, SARS etc.).  But now, with the Chinese government also wanting to turn the industry’s focus away from low-value products such as clothing and textiles, could this be the opportunity for buyers to push their initiatives in other countries ahead?

3. Fashion is about change…but are we prepared for change? – Speed to market is not just about producing quickly and shipping fast, it is about responding to change in the market. The very nature of the fashion business is “change”.

Though benchmarks of 2-week turnaround and even 2-day turnaround exist, by and large the industry works over a lead time of months rather than weeks. We know that it is humanly impossible for even the best buyer to predict with 100% accuracy as to what will sell 6-12 months in the future.

So the answer, especially in these uncertain market conditions, is to take product decisions closer to the sell-date, rather than try and forecast accurately. The only way to reduce the risk is to respond to market needs, rather than to try and predict what the market will need in the future.

4. Neither free nor fair! – There was enormous debate (although mostly in polite terms), about whether free trade and fair trade meant anything.  

What is very clear is that trade barriers continue to exist. Even as import tariffs fall, non-tariff barriers remain in place. While thousands and tens of thousands of people around the world are actively working to bring trade barriers down in all countries, within their own markets there are others who are actively lobbying to keep trade barriers up, or to erect new ones.  A very interesting perspective shared by one of the panelists was that to a protectionist, “protectionism” isn’t a dirty word! Such a person will have a clear justification for keeping or putting up trade barriers.

So while the vision is that of free trade between nations, we are probably some way off from that.

5. CSR & compliance pressures – “Compliance pressures” are here to stay. Yet, even after years of debate and discussion, it is evident that there are wide gaps between the perceptions of the various players.

Ever since the industrial revolution in the 1800s, talk of more humane conditions in factories has been prevalent. It took European and American companies decades (at the very least) to move up health & safety and labour standards. However, the industries in the current supply countries do not have that luxury any more, since the pressure on prominent brands and the risk to their image is too high – whether you like it or not, compliance standards are being and will be pushed through aggressively.

The key is to understand how to do it most efficiently, and a critical element in getting there would be to have a set of common standards and database of audits and certifications.

However, let’s not underestimate the challenge in getting diverse interests and competitors to agree to sign on to common standards, and to share information about their suppliers.

6. Consolidation (?) – Consolidation may be a model among mature retailers and mature suppliers, but there is enough organic growth in the market to attract and sustain smaller companies, especially in the case of the “emerging economies”.

Developing markets are breeding grounds for new businesses, each of which feels that they can be the next big thing, and in such an environment, being acquired by another company is the farthest thought from the management’s mind.

Another factor against consolidation on the supply end, comes from the inherent development-oriented nature of fashion products – excellent and innovative product development is not the privilege of large companies, and the cost of entry remains low. So we should question the logic of viewing consolidation as an unstoppable juggernaut.

7. Vertical Integration / Control (between suppliers, brands and retailers) – When companies sit across the negotiating table, they are clearly vying to gain the most margin. Retailers are closest to the consumer, and they have the most margin. The downside is that they also bear the most risk or markdown. So when manufacturers look at becoming brands, and brands look at becoming retailers, they need to keep in mind, there is a cost to moving downstream, even with the extra margin being available.

Over the last few decades retailers have also tried to grow their private label to gain extra margin (in effect, to replace some of their suppliers) – but there is a cost to doing that as well. It is not as simple as just stripping out an intermediary’s cost, since the product development and sourcing operation still needs to be managed.

Vertical integration is the holy grail – perfect vertical integration is what people wish for, but it’s impossible to achieve. The best one can hope for is as much vertical control as possible over the chain from raw material to consumer.

8. Victims of our own success – We treat globalisation as a new phenomenon – the fact is that many thousands of years ago, the Egyptian civilization was trading with the Indus Valley civilization, the Chinese and the Romans had discovered each other way before US department store buyers landed in Hong Kong and Korea.

As Nayan Chanda describes in his excellent book – Bound Together – traders, preachers, adventurers and warriors have created bridges across continents for tens of thousands of years. So retailers and importers in the west, are only following in the footsteps of those pioneers, albeit helped by the communications and travel revolution in the last 30 years.

However, lately, companies’ business models are victims of their own success.

Too much has been outsourced too far. Where earlier, buyer and supplier were next to each other, today there is a physical and cultural distances between them, that sometimes seems impossible to bridge. Where earlier, a buyer and designer could pop around the corner to the pattern room to check the fit, and discuss the quality with the factory, today they sit at opposite ends of the earth, and work in a phase difference of day and night.

The costs related to bringing the skills back certainly are prohibitively high. But clearly bridges do need to be built.

Recreating or transferring the skills that have been lost, or are being lost in the US and Europe is absolutely vital for the industry to survive profitably.

Through training & education, through more frequent travel, through internships and gaining work experience in each other’s environment, or through technology, buyers and suppliers need to invest in reaching something of the sort of understanding and close collaboration that used to exist when buyers and suppliers lived in the same city.

A lot to chew on, and many unanswered questions, which I am sure will bring hundreds of industry executives together again next April at Prime Source Forum 2009 in Hong Kong.

From a simple tower to human-sized figures of cartoon characters – we’ve seen a whole range of creative expression using a simple plastic brick. (Well, to be accurate, a wide variety of plastic bricks – but all developed around the same principle.)

An icon in a child’s world, the LEGO ® brick has just turned 50-years young.

According to the company, “there are actually more than 900 million different ways of combining six eight-stud bricks of the same colour.” Ample room for creativity!

The company itself is about 75 years old, and was named LEGO after the founder Ole Kirk Christiansen put two Danish words together – “Leg godt” – meaning “play well”.

The company has had its ups and downs, the brand has been extended to include other product / service offerings, and the group also includes other brands today. But the power of the simple LEGO brick lives on, even in this wired (or increasingly wireless) world.

The time the brand has been around just re-emphasised the point about consistency and time being very important building blocks for brands.

“Play Well!”

At a faux “pubby” restaurant, I asked a friend why she didn’t order fries with the fried fish she had asked for? (I was looking for a carb-fat fix, but couldn’t legitimately order a whole portion just for myself.)

A withering look accompanied the dismissal, “You and your excesses!”

Undeterred, I went on, “But if I suggested having fish and chips?”

“Well, that would be a fine. That’s standard British fare.”  That clinched it for me. “So it’s okay to have it when you call it fish and chips, but not if you ask for “fried fish and fries”?!”

[After all, the Brits call French fries chips. The stuff that the Americans call ‘chips’ are actually called ‘crisps’ by the Brits – more logical, isn’t it? After all, the fries are not really crispy so it wouldn’t do to call those crisps!]

This kind of dilemma generally doesn’t bother the rest of the world – they either pick British English, or American (more and more), or just dispense with English altogether. But for Indians it can be quite puzzling and troublesome, especially those that have pedigreed “convent-education” – i.e. whose teachers were also ‘convent-educated’, and have drilled in the “proper” (i.e. British) spellings and names – and they run into Americanized environments such as food courts.

That led us on to a profound discussion about one of the most global and globally visible businesses – fashion – and how it binds the world together.

One would think that, as a globalised business, at least the fashion arena would be more inclusive and speak a common language. It does, mostly.

Till you hit ‘Sportswear’. It is a little strange.

I’m sure there is a conspiracy afoot – though I’m not sure who’s behind it, or who’s the target. All I know that it gets very confusing.

The first – most obvious and logical – image that springs to mind is that of athletes, active sports, and performance.  Caps, headbands, T-shirts and sweats, wrist bands, shorts, track pants, terry socks – you get the picture.

It’s quite clear.

You may be on the treadmill trying to lose weight, or on the court just keeping fit, or even on the fairways networking with your peers – there is an action-orientation as there is activity involved and a sporting game (whether team or individual).

There is a need for comfort and freedom of movement, a need for allowing sweat to evaporate and keep the body cool (but not too cold in case you are playing in the colder climes), and sometimes a need to prevent the odd wobble.

There is certain kind of clothing that fits the bill, and all of it is not appropriate to all sporting occasions or types of sport. For instance, swimwear on the tennis court may make the game more interesting to the spectators, but is of very little practical value to the players. (Having said that, “convergence” is a big buzzword nowadays, and some of the recent trends in women’s tennis apparel seem to be leading to the same conclusion.)

Good, then, you say – sportswear should be quite, quite clear – it is functional, and meant to enable specific performance.

Or is it?

Scan the websites, shelves or magazines, and the variety of merchandise that parades under the sportswear banner quickly dispenses with that image.  The category encompasses ‘sports-inspired fashion’ (and a truly inspired marketing person must have thought up that term) to casualwear, to clubwear, to the ‘I don’t know where-to wear’.

The sports-inspired look that grew big a few decades ago (think sweatshirts, track pants and sneakers) … and for some brands it seems to have become big again in recent times. The link back to active sportswear is quite clear in terms of styling, fabric and so on, so the use of the term is understandable.

The sporting brands also wanted new avenues to grow.

So you’ve got adidas, Reebok, Nike and their ilk doing casualwear or ‘leisurewear’, even as they plaster the billboards with sportspeople from basketball, football, cricket, and other games. But it’s not their problem – if someone with a ‘comfortable’ Body Mass Index wants to emulate the active image of Shaq or Air Jordan without really meaning to get down to the court, who is the brand to complain? Just make the ‘sporty’ clothes looser, bigger.

But somewhere along the way, sportswear seems to have become the ‘catchall’ category – a melting pot of styling (or the dustbin of style cues), depending on whether your perspective is inspired or inspiration-challenged.

For instance, it is easy to imagine that somewhere along the way, someone who did great T-shirts thought that actually he could increase his sales by selling jeans and chinos as well. And then others caught on to the trick.  Since these brands were already labeled sportswear, the definition stretched and then expanded to accommodate – just as sportswear does!

So now it is understandable to find some casualwear masquerading as sportswear.

But then you have menswear clearly targeted at the sport of ‘pulling birds’ and the womenwear geared for hunting at night. What should be clearly labeled clubwear is pretending to be casualwear and inching surreptitiously close to the sportswear label.

Then, there are these preppy types bringing on their University-team type look.

And the ‘ethnic’ print inspired skimpy halters and skirts whose only sporty function is to increase the heart-rate (the onlooker’s, not of the person wearing them).

The big thing about sportswear is ‘cool’.  Often it is about cutting edge.  So if the ‘cutting edge’ style looks like it won’t remain alive long enough to become a category by itself, it’s conveniently shoved into the sportswear category.

Sportswear is about slick and quick. It’s so fluid, so large, and so all-encompassing and messy (where are the boundaries?), that if there is a businessperson wanting to grow a brand fast, sportswear would be the category to follow.

It’s clearly a category for the Indian market, because there are plenty of bright young businesspeople who want to grow it big and quick.

I’m expecting a sportswear deluge. Just don’t ask me for figures or growth projections – let’s just say, they are elastic and accommodating like the category.

[Just to complete the story I began with – I got my friend’s fries, and wolfed them down, the waist elastic of the sports-inspired track pants expanding comfortably. None of that clubwear masquerading as sportswear for me – I was geared for the active sport of mall-crawl.

My friend meanwhile was going on about this particular store in New York, when I said, “I didn’t know they had shops for people interested is the social and historical study of mankind.” And that started a whole new argument – but that’s another story for another time.]

[This was the closing column “Checkout” for the inaugural issue of the Indian edition of Sportswear International.]

Even in these enlightened marketing times, many people believe that the brand is the name. They believe that once you advertise a name widely and loudly enough, a brand can be created. Nothing could be further from the truth.

High-decibel advertising only informs customers of the name, it cannot create a brand.

If we put ourselves in the customer’s shoes, a brand is an image, comprising of a bundle of promises on the company’s part and expectations on the customer’s part, which have been met. When promises are delivered, when expectations are met, the brand develops an attribute that it is defined by.

The promise may be of edgy design (think Apple), and the customer expects that – when the brand delivers on the promise and meets the expectation the brand image gets re-affirmed and strengthened.

However, these attributes are not always necessarily all “positive” in the traditional sense. For instance, a company’s promise may be to be low-cost and low-service (think Ikea, or “low-cost airlines”), and the customer may expect that and be happy with that when the company delivers on that promise.

The promise may be products with a conscience (think The Body Shop), which may strike a chord with the consumer.What that brand actually stands for can only be created experientially.

Creating this image, creation of the brand, is a complex and step-by-step process that takes place over time and over many transactions. Repetition of the same kind of experience strengthens the brand.

The brand touches everything that defines the customer’s experience – the product design and packaging, the retail store it is sold in, the service it is sold with, the after-sales interaction – all have a role to play in the creation of the brand.

For instance, to some it may sound silly that market research or how supply chain practices can help define a brand, but that is exactly how the state of affairs is for Zara. Changeovers and new fashions being quickly available are what that brand is about, and it would be impossible for Zara to deliver on that promise without leading edge supply chains, or a wide variety of trend research.

Similarly, it may sound clichéd that your salesperson defines the brand to the consumer, but even with the best products, extensive advertising, and swanky stores, for service-oriented retailers everything would fall apart if the salesperson is not up to the mark. This is indeed a sad reality faced by so many of the so-called premium and luxury brands.

Of course, brand images can be changed or updated, but the new image also needs to be reinforced through repeated action, a process just like the first time the brand was created.

(Extracted from the article “Brand Immortality and Reincarnation“)