Scaling Up = Dumbing Down?

Devangshu Dutta

February 26, 2007

It often seems like “Scaling Up = Dumbing Down.”

As an organisation starts to scale up, the challenge is getting everyone to work the same way as earlier. And Process with a capital “P” takes over.

In the absence of inspiring and totally involved leadership, it often is just a hop and a skip from Bureaucracy.

If a lot of people feel the same way, there may yet be hope for small businesses and the more personalized touch.