Comments on: The Help-Less Customer https://www.thirdeyesight.in/the-help-less-customer/ Third Eyesight: leading management consultant - retail, consumer, fashion, food, textiles, home, strategy, India, business growth, marketing, ecommerce, omnichannel Tue, 08 Nov 2022 12:30:15 +0000 hourly 1 https://wordpress.org/?v=6.0.1 By: priyanka rastogi https://www.thirdeyesight.in/the-help-less-customer/#comment-187 Fri, 13 Nov 2009 06:51:09 +0000 http://thirdeyesight.in/blog/?p=363#comment-187 Hi,

as rightly pointed out byDebanshu, the “best practices” of the western formats have to be customised and then implemented in the indian scenario.

With out whole philosohy of “Aitithi devo bhava” where even “Incredible India” ad campaigns are focussing and highlighting on, we cannot forgego the fact that still we as customers need personalisation, attenion and importance during our shopping experience.

Although there is on the other hand no dearth of training initiatives , but on most occassion as a reail trainer I have felt that the process overides the deliveryimplementation….for e.g, every sales associate in retail is told that they must greet customers….but in most organisations, no one ever tells them why? and how?….

So there is inconsistency in delivery and ” the momemt of truth ” is far from the delightful experience which oranganisations aim at!

]]> By: Sujatha https://www.thirdeyesight.in/the-help-less-customer/#comment-186 Tue, 20 Oct 2009 12:21:22 +0000 http://thirdeyesight.in/blog/?p=363#comment-186 Hi,
“The Help-Less Customer” is a good compilation of the erstwhile issue in Asian(Indian) customer services. However i find this shortcoming is a issue with the new genre retailers that ape the western format , as rightly pointed by Debanshu. While a kirana store personnel can tell me anything about the product, a nicely suited sales assisstant in mega mart do fail to do so..

]]> By: Anaggh A. Desai https://www.thirdeyesight.in/the-help-less-customer/#comment-185 Sat, 19 Sep 2009 17:13:07 +0000 http://thirdeyesight.in/blog/?p=363#comment-185 Good one. Would have loved to tweet it but ur site does not allow it:)

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