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Devangshu Dutta, Chief Executive of Third
Eyesight, a retail and fashion services firm, said. "Retailing
in India is set for the next big leap – what began as
forward integration for manufacturers such as Bombay Dyeing
and Raymond in the 1960s, has almost suddenly reached a stage
where even smaller companies, individual entrepreneurs and real
estate owners are willing to build organisation and structure
into their businesses.
"The availability of quality real estate in the form of shopping
malls is probably the biggest enabler of the organisation of
retail business. From small 300-400 sq. ft. outlets in disorganised
high streets, one now has the option of opening a well-furnished
store in the well-equipped environment of a mall.
Highlighting the challenges ahead, he pointed out that, "The
biggest challenge for the mall owners is going to be to find
enough different brands to fill the space, so that the differentiation
between the malls is maintained. Otherwise the 35-40 million
sq. ft. that is coming up will end up looking the same all over,
and one can foresee a bloodbath in the mall business. The challenge
for retailers, on the other hand is to develop people at all
levels, from frontline sales staff to middle-rung and senior
managers to run the retail business. Their skills need to be
of global-best standards, to allow indigenous retailers to not
only compete with foreign retailers in India, but also to enter
markets outside the country.
"Indians have a long history of being merchants of fashion,
and moreover, of being able to build powerful brands informally
– we need to combine these capabilities to create a truly
vibrant fashion and retail industry where innovative and uniquely
Indian brands are created, that are world-class and globally
accepted. Outsiders have long appreciated the Indian industry’s
strengths – the industry now needs to realise these itself.
Speaking about malls presenting competition to high street
retailing, he commented, "High streets need to reinvent themselves
quickly. Unlike European high streets which had a lot of protection
from urban planners, and some lead time to develop a competitive
strategy against out-of-town shopping, Indian high streets are
faced with the prospect of sudden demise with the entry of huge
malls in their own vicinity. Local market associations must
rush to making sure their members work together and recreate
a vibrant and different shopping environment to retain their
customers – otherwise independent shop-owners will fall
prey to Indian organised retailers much before foreign retailers
even hit Indian shores!"
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